Avoid over surveying your customer with Survey Throttling. Ensure that same customers are not send surveys in a given duration.
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Survey Throttling ensures that the same person (identified by email address or phone number of unique ID) is not sent the same Email or SMS Survey more than once in a set time and period.
You can set up Survey Throttling once in your account, which works for all surveys and campaigns you run.
Based on your requirement, choose the frequency of sending the Recurring Survey - schedule it for monthly, quarterly, yearly or on specific dates every month. You set it and Zonka Feedback takes care of the rest.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.