Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Prevent over-surveying Customers with Survey Throttling

Manage how often your customers, users or visitors should see Email, SMS or Web Surveys using Survey Throttling.

Sign up now for free and start taking customer feedback in minutes!

Survey-throtting

What is Survey Throttling?

Survey Throttling is a feature that allows you to set a time period within which your customers and audiences are not displayed your survey again.

 

Survey Throttling works for Email Surveys, SMS Surveys, In-App Surveys, In-Product Surveys and even for Survey Triggers via Integrations like Zendesk, Freshdesk, Hubspot, Salesforce, Pipedrive and more.

 

When you set Survey Throttling as on, the Zonka Feedback platform automatically ensures that the audiences are not sent the survey again, even if they’re included in the segment or list.

Features of Email, SMS and Online Survey Throttling

There are many benefits of using Survey Throttling while taking feedback from your customers.

Control Survey Throttling Control Survey Throttling across all Surveys

Do one setting for your account, that works for all your surveys, in your account.

Choose from any time period Choose from any time period

Select any convenient time period to prevent over-surveying customers in the period.

Works for all channels Works for all channels

Even if the customer has responded to your survey via any one channel, he will not be shown the survey in another channel, if throttling is on.

Can be ignored in Integrations Can be ignored in Integrations

For transaction based surveys, like after a ticket is closed, after a transaction has happened, you can choose to ignore throttling in integration settings.

Can be managed via APIs Can be managed via APIs

You can choose to override the survey throttling settings via APIs.

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