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Airline Passenger Satisfaction Survey Template

The airline passenger satisfaction survey helps airlines understand their passengers better by capturing their information around travel and booking behavior as well as their loyalty to the brand. 

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Understanding Airline Passenger Satisfaction Survey Template

Our expert airline passenger survey template helps to understand how your airline is doing and if passengers are satisfied with your airline. As we know the airline industry is highly competitive and just small details can influence someone to choose one airline over another. The airline feedback survey will ask questions about how passengers purchase tickets and what they like most about the airline so that you can cater to your frequent passengers’ preferences and improve their flying experience with you. 
This can help dramatically in brand building, which not only retains existing customers but also attracts new ones.

To use our Airline passenger satisfaction survey template, just sign up on Zonka Feedback for a 7-day free trial. 

How to Use Airline Passenger Satisfaction Survey Template?

You can share the airline passenger feedback survey with passengers in different ways:

Email/SMS: Email and SMS surveys are ideal post-travel. However, if you’re using this airline passenger survey template to simply capture more information about passengers’ preferences, you can send it as soon as they check-in.

Mobile/Tablet/Kiosk: Mobile, tablet, and kiosk devices are perfect for capturing feedback while the patient is on the airport. Fixed screens across the waiting area, lounge, etc. can help passengers share feedback and preferences as they wait for their flight. 

List of Airline Passenger Survey Questions

The airline passenger survey questions in this template include: 

  • Do you typically fly for business or for personal reasons?
  • Do you typically purchase your plane tickets directly from an airline or via an online travel discount site?
  • How often do you fly with our airline?
  • Do you participate in an airline rewards program?
  • How often do you pack less than you would like to avoid baggage fees when traveling on our airline?
  • How likely are you to recommend our airline to a friend or colleague?

Sign Up on Zonka Feedback for free and implement this Airline passenger satisfaction survey template in your account to collect passengers' feedback.


What to include in an airline passenger feedback survey?

An airline passenger survey questions include:

  • What is the purpose of your travel? [Business/Personal]
  • Did you purchase a ticket at the counter or on our website?
  • How would you rate your satisfaction with the baggage fees?
  • How would you rate our online reward program?
  • How likely are you to recommend us to others?

What questions determine airline passenger satisfaction?

  • How would you rate the flight?
  • How would you rate the reward programs?
  • How likely are you to recommend us to others?

Create and send this Airline Passenger Satisfaction Survey Template

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