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Coronavirus B2B customer pulse survey template

Gather real customer insights on current health and market challenges. Also, check out their level of engagement with your products/services. Capture customer's responses to serve them better in these difficult times.

 

How does this Coronavirus B2B Customer Pulse Survey Template help? 

Has the coronavirus pandemic had a positive or negative impact on your overall business? This B2B customer template will let you understand how your customers are impacted by the COVID-19 crisis and how they are dealing with it.

With our B2B customer survey, you can gather real customer insights and the challenges they are facing right now, and how this current pandemic situation has changed their level of engagement with your products/services. Here are some reasons to use this coronavirus B2B customer pulse survey and these are: 

  • Solve customer problems
  • Be a good listener
  • Make real-time product and service tweaks

 

How to Use this Coronavirus B2B Customer Pulse Survey Template?

With Zonka Feedback, you can easily create your survey without any fuss. By using our dashboard you can select this template and start editing it. After the template creation, you can distribute it easily via web, SMS, email, apps/kiosk and slack integration. There’s also an option to embed surveys in your websites, in-product, within articles or blogs. You can create survey links or QR codes to distribute your survey. 

List of Coronavirus B2B Customer Pulse Survey Questions

The following questions are included in the Coronavirus B2B customer pulse survey template:

  • Has the coronavirus pandemic had a positive or negative impact on your overall business?
  • What challenges has your organization experienced as the result of coronavirus?
  • How valuable are you finding our company's products or services in this current environment?
  • Has coronavirus changed the way you and your group are using our company's products or services?
  • How do you see your level of engagement with our company's products or services changing in the future, given current events?
  • What can we do to help your company be a better partner during the coronavirus crisis?
  • Do you have any other feedback to share with our company team?

Sign Up on Zonka Feedback for free and implement this Coronavirus B2B Customer Pulse Survey Template in your account to collect feedback from customers.

 

FAQs about Coronavirus B2B Customer Pulse Survey Template

1. Why use this coronavirus B2B customer pulse survey template?

This template helps to understand the pandemic's impact on your B2B customers and identify any gaps in your service. Here are some reasons to use this template: 

  • It helps to solve customer problems
  • Allows you to make real-time product and service tweaks
  • Competitor intelligence

2. Where can I use this Coronavirus B2B Customer Pulse Survey Template?

You can use a QR code at your touchpoint. Another method is to send an email or SMS survey to the customer once the service is completed. If you don't have access to the internet, you can conduct offline surveys using kiosks, mobile devices, or tablets. 

Create and send this Coronavirus B2B customer pulse survey template

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