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Customer Comments Survey Template

Collect open-ended feedback from your customers using this customer satisfaction survey comments template and check if and why customers are satisfied or dissatisfied. 

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Understanding Customer Comments Survey Template

To ensure the brand loyalty of your customers, you need to find out why they are happy with your business. The customer satisfaction survey comments template has been designed to collect open-ended customer feedback. Also, it helps understand if they are comfortable doing business with you over your major rivals. The survey will provide you with a sense of how customers view your company.

To create a survey using the Customer comments survey template, just sign up on Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.

How to Use the Customer Comments Survey Template?

You can use this template in different ways:

Email and SMS: You can email the survey link to your customers via email or SMS.

Kiosk/Mobile/Tablet: Install the survey app on kiosk/mobile/tablet devices to run in-store feedback surveys. You can also collect offline surveys that do not require internet connectivity. The surveys are auto-reloaded so different customers can respond. Place your survey device at important touchpoints like billing points, exit points, etc.

QR Code Surveys: Embed the retail customer feedback survey in a QR code that you can place across the store so customers can quickly scan it with their own mobile phones and share feedback. 

List of Customer Comments Survey Questions

The following questions are included in the Customer Comments Survey Template:

  • How disappointed would you be if you could no longer use our company?
  • Please help us understand why you selected the previous answer
  • What is the primary benefit that you have received from the company?
  • What would you use as an alternative if our company were no longer available?
  • How likely are you to recommend us to a friend or colleague?

Sign Up on Zonka Feedback for free and implement this Customer Comments Survey Template in your account to collect feedback from customers.


How do you ask for comments in a survey?

Create feedback forms with open-ended questions so customers can share descriptive feedback.
Ask customers to share feedback by sending them the survey link.

What is a comment survey example?

  • Please share what you would like us to improve?
  • What did you like the most about your shopping experience with us?
  • Please share feedback in your own words.

Create and send this Customer Comments Survey Template

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