Introducing EU Data Hosting to power your CX programs globally, without any friction. Learn more ➝

Request a Demo

Book a Demo with Zonka Feedback

Customer Exit Survey Template

Collect real customer insights to check the reasons that forced your customers to leave your product/service using this customer exit survey template and make necessary changes to improve your retention rate.

Understanding Customer Exit Survey Template

We have seen multiple times that for many reasons, our customers stop using our product. Or worse, they switch to a competitor.  With a customer exit survey template, you will be able to gauge exactly why your valuable customers are making this decision, in their own words. And then you can use the insights to prepare a strong customer success plan to improve the retention rate.

To create a survey using Customer Exit Survey Template, just sign up or sign in to Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.

List of Customer Exit Survey Questions

The following questions are included in the Customer Exit Survey Template:

  • Why did you decide to leave our site?
  • Do you have any suggestions for us?

Sign Up on Zonka Feedback for free and implement this Customer Exit Survey Template in your account to collect feedback from customers.

Create and send this Customer Exit Survey Template

Get Started