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Customer Experience Survey Template

Understand your customers better and know what they feel about your product with our easy-to-fill customer experience survey template. 

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Understanding Customer Experience Survey Template

Our customer experience survey template is designed to help you take quick feedback from visitors and customers to understand whether your product or service is on par with their expectations.

To create a customer experience survey, just sign up on Zonka Feedback for a 7-day free trial and start using our 500+ survey templates. 

How to Use Customer Experience Survey Template?

You can use our customer experience survey to collect multichannel feedback.

Email/SMS: You can send email and SMS surveys post customer interactions like a purchase or customer support communication.

Mobile/Tablet/Kiosk: You can collect on-site feedback using mobile/tablet/kiosk surveys that can be automatically reloaded for all customers. You can also use offline surveys if there is no internet connectivity.

Live Chat: Surveys can be sent in the Intercom live chat and other live chat platforms post-customer interaction.

Website/App: You can embed surveys in your website, mobile app, and SaaS product to collect feedback online while the customer is browsing your product. 

List of Customer Experience Survey Questions

Customer experience survey questions in this template include: 

  • So, how would you describe our products?
  • What are your 3 favorite features of our product?
  • Okay now, could you please rate the product based on the pricing?
  • And, is our customer support efficient?
  • Overall, how'd you rate our product based on availability?
  • How likely are you to recommend us to a friend or colleague?

Sign Up on Zonka Feedback for free and implement this Customer Experience Survey Template in your account to collect feedback from customers.

FAQs

When to use a customer experience survey?

You can send out customer experience surveys post important interactions or transactions, for example, post-purchase, store visit, customer service interactions, etc.

What to include in a customer experience survey?

Customer experience survey questions may include:

  • How would you describe our products?
  • What are your 3 favorite features of our product?
  • Could you please rate the product based on the pricing?
  • Is our customer support efficient?
  • Overall, how'd you rate our product based on availability?
  • How likely are you to recommend us to a friend or colleague?

Create and send this Customer Experience Survey Template

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What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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