Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

Request a Demo

Book a Demo with Zonka Feedback

Customer Loyalty Survey Template

Use this Customer Loyalty Survey Template to measure customer loyalty and understand how you can keep your customers engaged throughout the customer journey.

Understanding Customer Loyalty Survey Template

Zonka Feedback’s Customer Loyalty Survey Template is designed to understand customers’ loyalty. It consists of questions that focus on how your customer's experience has been throughout the customer journey and how you can improve it.

To start using our Customer Loyalty Survey, just sign up on Zonka Feedback for a 7-day free trial. You’ll be able to choose this survey template and more from 500+ survey templates. 

How to Use Customer Loyalty Survey Template?

Email/SMS: You can send customer loyalty surveys at fixed intervals in the customer journey using email and SMS surveys. You can also send automated survey requests post-customer interactions like a purchase or customer support communication.

Mobile/Tablet/Kiosk: You can collect retail store feedback using mobile/tablet/kiosk surveys that can be automatically reloaded for all customers. You can also use offline surveys if there is no internet connectivity.

Live Chat: Surveys can be sent in the Intercom live chat, and other live chat platforms post customer interactions.

Website/App: You can embed surveys in your website, mobile app, and SaaS product to collect loyalty feedback online while the customer is engaging with you. 

List of Customer Loyalty Survey Questions

The following questions are included in this Customer Loyalty Survey Template:

  • How likely are you to shop with us again?
  • Could you tell us why that is?
  • Have you received any customer support from us?
  • What should we focus on improving?
  • Could you provide any more information on how we could improve this?

Sign Up on Zonka Feedback for a 7-day free trial and implement this Customer Loyalty Survey Template in your account to collect feedback from customers.


What is a Customer Loyalty Survey?

A customer loyalty survey helps measure customers’ experiences with your business and their loyalty toward you.

What to include in a Customer Loyalty Survey?

  • How likely are you to purchase from us again?
  • How likely are you to recommend us to others?
  • How would you rate your overall satisfaction with us?
  • How can we improve?

Create and send this Customer Loyalty Survey Template

Get Started