Use this Customer Loyalty Survey Template to measure customer loyalty and understand how you can keep your customers engaged throughout the customer journey.
Zonka Feedback’s Customer Loyalty Survey Template is designed to understand customers’ loyalty. It consists of questions that focus on how your customer's experience has been throughout the customer journey and how you can improve it.
To start using our Customer Loyalty Survey, just sign up on Zonka Feedback for a 7-day free trial. You’ll be able to choose this survey template and more from 500+ survey templates.
Email/SMS: You can send customer loyalty surveys at fixed intervals in the customer journey using email and SMS surveys. You can also send automated survey requests post-customer interactions like a purchase or customer support communication.
Mobile/Tablet/Kiosk: You can collect retail store feedback using mobile/tablet/kiosk surveys that can be automatically reloaded for all customers. You can also use offline surveys if there is no internet connectivity.
Live Chat: Surveys can be sent in the Intercom live chat, and other live chat platforms post customer interactions.
Website/App: You can embed surveys in your website, mobile app, and SaaS product to collect loyalty feedback online while the customer is engaging with you.
The following questions are included in this Customer Loyalty Survey Template:
Sign Up on Zonka Feedback for a 7-day free trial and implement this Customer Loyalty Survey Template in your account to collect feedback from customers.
What is a Customer Loyalty Survey?
A customer loyalty survey helps measure customers’ experiences with your business and their loyalty toward you.
What to include in a Customer Loyalty Survey?