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Customer Service Feedback Form

Use this sample customer service feedback form to understand the effectiveness of your customer service. Signup with Zonka to use this form template right out of the box.

Gather quality feedback on your service, store or online shop.

Finding out what customers think can be tricky. It’s tough to know what to ask that’ll provide useful feedback. It gets harder on how to ask and ensure they share their feedback? 

This customer service feedback form helps to collect better feedback by asking one question at a time. Instead of providing them with long and boring questions, this template breaks down the questions in a systematic way. Therefore, you’ll get a higher completion rate and better data. 

This template can be customized according to your needs as it is responsive. Sharing the template is easier, just embed it in your website and share the link via SMSes or via email. View and manage responses on any device in real-time or even in offline mode. Use the results from this survey to provide the training to your customer service team. 

To create a survey using the Customer Service Feedback Form Template, just sign up or sign in to Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.

 

List of Customer Service Feedback Form Questions

The following questions are included in this Customer Service Feedback Form.

  • How would you rate the quality of your customer service experience today?
  • How well did we understand your questions and concerns?
  • How prompt were we at addressing your questions and concerns?
  • How likely are you to recommend us to a friend or colleague?
  • Please mention comments, concerns and questions if any.

Sign Up on Zonka Feedback for free and implement this Customer Service Feedback Form Survey in your account to measure Customer Loyalty.

Create and send this Customer Service Feedback Form

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