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Customer Testimonial Survey Template

Use our customer testimonial survey template to reach out to your customers and ask them for reviews on your product or services. 

Understanding Customer Testimonial Survey Template

Testimonials for a brand can make or break a business. Using this template, you can simply ask your promoters to leave quick or detailed reviews on your products or services.  This way, you’ll know how you can do better in the future or make amends with customers with low loyalty scores.

To create a survey using the Customer Testimonial Survey Template, just sign up on Zonka Feedback. You’ll be able to choose this survey template when you begin creating your feedback form or survey. You can also customize it to your specific needs like brand logo, certain color palettes, different questions, etc. 

How to Use Customer Testimonial Survey Template?

You can use the customer testimonial survey template in different ways:

Email/SMS: You can send email and SMS surveys post customer interactions like a purchase or customer support communication.

Mobile/Tablet/Kiosk: You can collect on-site feedback using mobile/tablet/kiosk surveys that can be automatically reloaded for all customers. You can also use offline surveys if there is no internet connectivity.

Live Chat: Surveys can be sent in the Intercom live chat, and other live chat platforms post customer interactions.

Website/App: You can embed surveys in your website, mobile app, and SaaS product to collect feedback online while the customer is browsing your product. 

List of Customer Testimonial Survey Questions

The following questions are included in the Customer Testimonial Survey:

  • How likely are you to recommend us to a friend or colleague?
  • What's the reason for your score?

Sign Up on Zonka Feedback for free and implement this Customer Testimonial Survey in your account to collect feedback from customers.


How to ask for a testimonial in a survey?

  • Create a customer testimonial survey with questions like – would you like to leave us a review?
  • Send the survey at the right time, for example, after a fresh purchase or a recent customer experience.
  • Send testimonial surveys through channels where customers are more likely to engage.
  • Give a reason to write you a good review.

What questions should you ask in a testimonial survey?

  • How would you rate your satisfaction with us?
  • How likely are you to recommend us?
  • Can you please take 2 minutes to share a review for us? 

Create and send this Customer Testimonial Survey Template

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