Customer service and customer experience are more important than ever before. Customers who are not asked will not tell you about their experience, which may result in unhappy customers leaving your business. Some people may never return. Don't take that chance.
Use this Detailed CSAT survey template to ask your customers to rate their visit in a hurry. This enables management to gauge how your customers feel about their recent experience, allowing them to make continuous improvements toward a better customer service experience. You will also receive detailed reporting to meet the needs of management.
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The Detailed CSAT Survey Template is available in Zonka Feedback. To use this, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Helpdesk & Agent Feedback’. Choose CSAT, and choose Detailed CSAT, Preview the Template and if you’re happy with the questions, click on ‘Use this Template’
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
Create amazing experiences for your customers and get more responses by using our interactive detailed CSAT surveys. Select from a variety of styles for your CSAT Survey questions such as smiley rating, 5-star rating, hearts rating, CSAT button, CSAT Likert scale and more.
With Zonka Feedback it’s easier to reach your customers at all touchpoints, at the right time to gauge loyalty. For example, businesses can trigger CSAT post an event.
The following questions are included in this Detailed CSAT Template.
How satisfied are you with your experience with our company?
We're sorry to hear your experience wasn't great. What do you suggest we can work on to improve your experience?
We’re so happy to know that your experience was good. We’d love to know what went great for you.
What do you suggest we can do better to give you an amazing experience?
FAQs about Detailed CSAT Survey Template1. How many questions can be included in the customer feedback survey?
The survey should ideally have no more than ten questions. To avoid unnecessarily long surveys, select the appropriate type of questions. Matrix questions, for example, are a wise choice.2. What is the formula for calculating CSAT?
To calculate your CSAT score, multiply the number of satisfied customers (those who rated you 4 or 5) by the total number of responses.3. Is 70% a good response rate?
Higher is better: 60% is marginal, 70% is reasonable, 80% is good, and 90% is excellent. Lower response rates are problematic for the obvious reason that those who do not respond may be different from those who do.