Post Discharge IPD Feedback Form Questions
The Patient Discharge Feedback Form Template is a vital tool in healthcare settings for collecting patient feedback on the discharge process. It streamlines documentation and ensures high-quality medical care delivery.
Zonka Feedback's template includes rating scales, button choices, and open-ended questions, allowing patients to express themselves effectively. Healthcare facilities can easily customize the form to suit their needs and patient demographics. This user-friendly template ensures that patients of all ages can fill it out with ease. The feedback collected is reviewed by hospital staff to address any concerns and enhance patient satisfaction.
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1. Please rate your overall experience at the hospital
This question provides a summary of the patient’s overall satisfaction, offering valuable insight into the quality of care and facility experience.
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2. Please rate the following aspects of our hospital
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Cleanliness
- Poor
- Fair
- Good
- Very Good
- Excellent
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Staff Courtesy
- Poor
- Fair
- Good
- Very Good
- Excellent
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Communication
- Poor
- Fair
- Good
- Very Good
- Excellent
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Pain Management
- Poor
- Fair
- Good
- Very Good
- Excellent
This Likert scale question evaluates critical aspects of the hospital experience, cleanliness, staff courtesy, communication, and pain management. It helps identify areas needing improvement to enhance patient comfort, safety, and overall satisfaction.
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3. How was the ambiance of the hospital?
This question gauges the overall atmosphere and environment of the hospital, providing insight into comfort, tranquility, and the patient's emotional experience during their stay.
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4. How would you rate the ward facilities?
Evaluating ward facilities helps identify areas for improvement, ensuring a more comfortable and supportive environment for patient recovery and satisfaction.
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5. How would you rate the toilets and changing rooms in the hospital?
This question helps evaluates restroom hygiene and accessibility to improve patient comfort, meet healthcare standards, and enhance facility reputation.
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6. How was the food and diet served to you during your stay?
Gathering feedback on food and diet provides valuable insights into patient satisfaction with nutrition, taste, and meal options. This information is crucial for refining dining services to enhance patient comfort and support their recovery journey.
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7. How would you rate the attitude and service of the attending doctor?
Rating the doctor’s attitude and service helps assess professionalism, communication, and patient care, ensuring a positive and compassionate experience for better outcomes.
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8. How would you rate the billing process at the hospital during discharge?
Rating the billing process helps identify efficiency and transparency issues, ensuring a smoother, more accurate discharge summary and experience for patients.
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9. How was the reception and inquiry service?
This question can highlight the effectiveness of reception and inquiry services, ensuring patients receive timely, professional assistance and a smooth entry experience.
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10. How would you rate the admission process?
Rating the admission process helps assess its efficiency, ensuring a smooth, timely intake and minimizing patient wait times.
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11. How would you rate the discharge process?
Rating the discharge process helps identify improvements, ensuring a smooth, efficient exit with clear communication for patients.
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12. Based on your experience, how likely are you to recommend us to your friends and colleagues for their treatment?
- 0 (Not at all likely)
- 10 (Extremely likely)
Assessing recommendation likelihood offers valuable insights into patient satisfaction, guiding improvements to strengthen loyalty and enhance facility's reputation.
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13. Please share your comments and reasons for the score here
Collecting comments helps uncover specific reasons behind patient ratings, providing actionable insights for targeted improvements in care and service quality.
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14. Personal Information
- Full Name
- Email Address
- Mobile Number
- Patient ID
Gathering personal information enables precise follow-up, ensuring proper identification and streamlined communication for ongoing care and feedback analysis.
The essential elements of a Patient Discharge IPD feedback form template typically ask for details and feedback including: Patient Info (age, patient ID, contact details, etc), medications, diagnosis, follow-up instructions, and post-discharge care.
Customization Options for Post Discharge Inpatient Feedback Template
Our Post-Discharge Inpatient Feedback Form offers a high degree of flexibility to suit your facility’s unique needs. Whether you're looking to focus on specific aspects of care, modify response methods, or tailor the form to your hospital's patient journey, the template can be easily adjusted to collect the most relevant insights. Here's how you can customize the form:
Add Custom Questions
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The template allows you to add specific questions related to your facility’s services or particular goals. For example:
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Specialty Care: If your hospital offers specialized services (e.g., oncology, maternity), include tailored questions such as,
“How satisfied were you with the care provided by our oncology team?”
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Technology Use: If your hospital uses advanced technology, ask,
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Patient Comfort: Add questions that assess non-clinical aspects, like
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“How satisfied were you with the overall comfort of your room and surroundings?”
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These customized questions help gather feedback relevant to your specific services, allowing for a more precise assessment of patient satisfaction.
Optional Custom Questions
Here are the key additional questions to consider for gaining deeper patient insights:
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Specialized Care Experience
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“How satisfied were you with the care provided by specialized departments (e.g., maternity, oncology, or cardiology)?"
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Post-Discharge Preparedness
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Family and Visitor Support
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Suggestions for Improvement
These concise questions cover critical areas that could enhance the depth of patient feedback while remaining focused.
Adjust Scoring Scales
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The default response scale can be tailored to match your preferred feedback method. Modify how patients rate their particular experience or discharge experience:
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Change Rating Systems: Adjust the scale from a numerical rating (1-10) to descriptive terms like “Very Poor, Poor, Fair, Good, Excellent.”
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Use Visual Scales: Incorporate visual elements, such as smiley faces or color-coded options, for patients who may find this easier to understand.
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Custom Scale Options: Customize the range and wording of responses. For example, instead of the usual 1-5 scale, use a 1-7 or 0-10 scale for more nuanced feedback, or create Likert scale responses (e.g., Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree) for specific questions.
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These adjustments can make it easier to capture more accurate, consistent, and detailed feedback that aligns with your hospital's analysis needs.
Section Customization
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You can also tailor the structure of the feedback form to align with the patient journey within your facility. Some options include:
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Organized by Patient Experience Stages: Break the form into sections like
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Add Sections for Departments: Customize the form based on different departments such as
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Emergency, Surgery, Maternity, etc., so you can gather targeted feedback from patients in specific areas of care.
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Group-Related Questions: Organize questions by themes such as
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"Staff Interaction," "Facility Environment," "Treatment Quality," and "Post-Discharge process Support" to make it easier for patients to provide feedback on relevant aspects.
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By organizing the form into sections that match the flow of the patient’s journey, you ensure that responses are more focused and actionable, helping your facility improve at each touchpoint.