Experience versatility of Likert Scale Template Tool and use it to collect feedback in various fields, including customer satisfaction, employee engagement, product experience, academic research and more.
Unveil the hidden nuances of opinions, experiences and attitudes of the customers towards your business using Likert Scale Survey Template. Explore how Likert Scale calculator can be applied across various domains and provide you with actionable insights to improve customer experience.
Unlike open-ended questions, Likert Scales offer quantifiable data that can be statistically analyzed and compared. They effectively capture the intensity of opinions by offering several response options. Likert Scales can be easily adapted to different topics and contexts. So you can adjust the statements, response options, and scale length to suit your specific needs.
Here are simple steps to quickly get started with Likert Scale Survey Template:
Here are some of the channel-wise likert scales examples for the survey.
SMS surveys are ideal for short and immediate feedback feedback. It's great for industries like retail, mobile services, or food delivery. For examples, restaurants can send personlized SMS surveys to the customers with question like -
Offline survey app from Zonka Feedback enables you to capture feedback in physical locations like hotels, hospitals, retail stores, and event venues.
One of the examples would be setting up a survey kiosks at the hotel check-out. There you can use likert scale questions regarding various aspects. One of the examples would be -
You can either give 1-5 star rating or button choices to capture quantitative feedback.
Trigger website surveys via pop-ups, feedback button, pop-overs, and more to get visitor feedback. You can set the right timing and triggers for surveys for instance post transaction, exit intent, etc.
For example, an eCommerce business can trigger a pop-up survey after a successful purchase asking for the purchase experience.
Suitable to get feedback on your customer support and customer communications, you can use email surveys via in-signature surveys, embed surveys, link surveys, downloadable email templates, and so on.
One of the examples would be after closing a ticket. Your can trigger in-signature surveys to measure agent feedback to measure the performance of customer support provided using likert scale questionnaire template.
Trigger likert scale questionnaire within mobile apps to get real-time feedback on your product and get actionable insights to improve your app offerings. For example, if you have a fitness app, you can trigger a likert scale survey pop-up after the user completes a workout with a questions like:
Remember: Consider your industry, target audience, and survey goals when choosing channels. Combine channels for wider reach and deeper insights. Adapt questions and tone for each channel to ensure engagement and response rate.
Bonus Tip: Personalize your surveys! Mention respondent names in email follow-ups and address specific feedback through chosen channels.
By strategically sharing your Likert Scale Survey Template, you'll unlock a treasure trove of insights to improve your offerings, enhance customer experience, and drive success across industries.
Harness the power of Likert scales to unlock valuable insights with our feature-packed template -
A Likert Scale Survey Template is a pre-built questionnaire featuring statements about a particular product, service, or experience, presented alongside a rating scale (usually 5 to 7 points) where respondents can express their level of agreement or disagreement. It's a simple yet powerful tool for collecting valuable customer feedback.
1. Ease of use: Both for creating and responding to, making them accessible to a wider audience.
2. Clear & concise: Likert scales capture opinions quickly and effectively, providing quantitative data for analysis.
3. Customization: You can personalize the template with your own questions and branding to fit your specific needs.
4. Improved response rates: Compared to open-ended questions, Likert scales offer a quicker and easier way to respond, leading to higher completion rates.
The optimal point Likert scale depends on your survey goals and audience. 5-point scales are common and easy to understand, while 7-point scales offer more nuanced options. Consider your audience's familiarity with surveys and the complexity of the topic when choosing.
1. Attitude questions: Gauge opinions and beliefs towards a statement ("I'm satisfied with the product's features").
2. Perception questions: Assess how respondents perceive something ("The service was friendly and efficient").
3. Frequency questions: Understand how often respondents engage in a particular behavior ("I use this app daily").
4. Importance questions: Evaluate the relative significance respondents place on different elements ("The quality of the product is very important to me").
Tailor your Likert scale questions to specifically address different aspects of the product. Ask about features, functionality, satisfaction, improvement suggestions, and willingness to recommend. Combine closed-ended Likert questions with open-ended ones to gather both quantitative and qualitative insights.
A neutral option ("Neither Agree nor Disagree") allows respondents who don't feel strongly one way or the other to accurately reflect their opinion. This helps avoid skewing data and provides a more complete picture of your audience's sentiment.