Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Customer Onboarding Survey Template

Gather valuable insights from your customers in real-time regarding their onboarding experience to improve satisfaction using this Onboarding Feedback Form Template.

  • Try 14 days for Free
  • Lightening fast setup
Collect feedback from your customers to improve your onboarding experience. Gauge feedback about clarity of instructions, team responsiveness, user-friendliness of platform, and more.

Customer Onboarding Survey Template Questions

  1. 1. How satisfied are you with the onboarding process?
  2. 2. Did the onboarding process meet your expectations?
    • Yes
    • No
  3. 3. Please rate the following aspects of the onboarding
    • Clarity of instructions
    • Responsiveness of onboarding team
    • User-friendliness of onboarding platform
    • Timeliness of onboarding process
  4. 4. Which aspect of onboarding process was the most challenging for you?
    • Setting up accounts and profiles
    • Understanding policies and procedures
    • Accessing tools and software
    • Interacting with team members
  5. 5. On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
    • 0 (Not at all likely)
    • 10 (Extremely likely)
  6. 6. Is there anything we can do to improve your experience?

Create and send this Customer Onboarding Survey

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