Customer Onboarding Survey Template
Gather valuable insights from your customers in real-time regarding their onboarding experience to improve satisfaction using this Onboarding Feedback Form Template.
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Collect feedback from your customers to improve your onboarding experience. Gauge feedback about clarity of instructions, team responsiveness, user-friendliness of platform, and more.
Customer Onboarding Survey Template Questions
- 1. How satisfied are you with the onboarding process?
- 2. Did the onboarding process meet your expectations?
- 3. Please rate the following aspects of the onboarding
- Clarity of instructions
- Responsiveness of onboarding team
- User-friendliness of onboarding platform
- Timeliness of onboarding process
- 4. Which aspect of onboarding process was the most challenging for you?
- Setting up accounts and profiles
- Understanding policies and procedures
- Accessing tools and software
- Interacting with team members
- 5. On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
- 0 (Not at all likely)
- 10 (Extremely likely)
- 6. Is there anything we can do to improve your experience?
Create and send this Customer Onboarding Survey