Customer Onboarding Survey Template

Gather valuable insights from your customers in real-time regarding their onboarding experience to improve satisfaction using this Onboarding Feedback Form Template.

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Collect feedback from your customers to improve your onboarding experience. Gauge feedback about clarity of instructions, team responsiveness, user-friendliness of platform, and more.

6 Questions

6Screens

5 min to complete

Customer Onboarding Survey Template Questions

1. How satisfied are you with the onboarding process?
2. Did the onboarding process meet your expectations?
- Yes
- No
3. Please rate the following aspects of the onboarding
- Clarity of instructions
- Responsiveness of onboarding team
- User-friendliness of onboarding platform
- Timeliness of onboarding process
4. Which aspect of onboarding process was the most challenging for you?
- Setting up accounts and profiles
- Understanding policies and procedures
- Accessing tools and software
- Interacting with team members
5. On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
- 0 (Not at all likely)
- 10 (Extremely likely)
6. Is there anything we can do to improve your experience?

Create and send this Customer Onboarding Survey