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Detailed Post Purchase Satisfaction Survey Template

Measure customer satisfaction after successful checkout or purchase from your stores and website with this detailed post-purchase satisfaction survey template

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  • Lightening fast setup
Measure detailed customer feedback post-purchase on your website or in-store to gain insights into their journey in real-time. Gauge customer satisfaction with the quality of purchase experience, buying motivation factors, barriers while purchasing, and other possible objections during checkout using this detailed post-purchase satisfaction survey template.


Detailed Post-Purchase Satisfaction Survey Template Questions

  1. 1. How satisfied are you with your overall purchase experience?
    • Extremely dissatisfied
    • Somewhat dissatisfied
    • Neutral
    • Somewhat satisfied
    • Extremely satisfied
  2. 2. How would you rate the quality of the product/service you received?
    • Poor
    • Below average
    • Average
    • Good
    • Excellent
  3. 3. Did the product/service meet your expectations?
    • No, it was extremely disappointing
    • No, it fell short of expectations
    • Maybe, it was okay
    • Yes, it met my expectations
    • Yes, it exceeded my expectations
  4. 4. How would you rate the value for money of the product/service?
    • Poor value for money
    • Below average value for money
    • Average value for money
    • Good value for money
    • Excellent value for money
  5. 5. How satisfied are you with the customer service/support provided?
    • Extremely dissatisfied
    • Somewhat dissatisfied
    • Neutral
    • Somewhat satisfied
    • Extremely satisfied
  6. 6. How likely are you to recommend our product/service to others?
  7. 7. To what extent do you agree with the following statement? It was easy to navigate and use our website/store to make the purchase
    • Strongly disagree
    • Disagree
    • Somewhat disagree
    • Neutral 
    • Somewhat agree
    • Agree
    • Strongly agree
  8. 8. Did you experience any issues or problems during the purchase process?
    • Yes
    • No
  9. 9. Please describe the issues or problems you encountered.
  10. 10. How like are you to make a future purchase from us?

Create and send this Post-Purchase Satisfied Survey with Zonka Feedback

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