Here are some benefits of using a post-transaction feedback template:
You get regular feedback.
Provides satisfaction with the shopping experience.
Improves customer service in the long run.
The Post Transaction Feedback Template is a free template available in Zonka Feedback. To use this template, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Website Feedback’ & select Post Transaction Feedback. Preview the Template and if you’re happy with the questions, click on ‘Use this Template’
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
The best way to take feedback from your product users and customers is within your product. You can embed the Post Transaction Feeback within your product using the following channels:
Side Tab Button or Feedback Button: Display a Feedback button for your logged in users at the right or left hand side of your platform.
Pop-ups: Use conditional pop-ups to capture feedback.
Pop-over Widget: It is a cool way of making product satisfaction surveys part of your feedback.
Slide Out/ Slide Up: Display an event from the bottom of the screen.
To run a post-transaction survey with Zonka Feedback, click on the ‘Use this template’ button and set up your account. You’ll then be able to select a customer experience (Website Feedback) in this case.
You can connect your survey to a third-party tool via integrations for deeper data analysis and more. Make sure to check all our integration options to see if we have your favourite tool present.
Then, distribute the post-transaction survey via email, link, website, mobile app or web app. Once the responses start coming in, you can check them in your dashboard. You can also set up Slack notifications and get answers delivered to your inbox.
The following questions are included in this Post Transaction Template.
How was your purchase experience with us today?
Sorry to know that your experience wasn't great. If there’s one thing we could do to improve your shopping experience with us what would it be?
We'd love to know what worked well for you during the transaction.
1. What is a post-transaction survey?
A post-transaction survey asks the respondents how they felt about their recent purchase. With this template, you can collect customer feedback about the strongest and weakest points of your purchase process. They are a right fit for web surveys for e-commerce stores as a pop-up appears right after a transaction is done.2. What are some ideal post-transaction survey questions?
Post transaction survey allows you to know how satisfied are your customers after the transaction is done. Here are few questions you can include:
How would you rate your shopping experience?
What did you like/dislike most about the purchasing process?
What can we do to improve your experience?
How fast was the shipping time?
At your touchpoint, you can use a QR code. Another method is to send an email or SMS survey to the customer as soon as the service is completed. If you do not have access to the internet, you can conduct offline surveys using kiosks, mobile devices, or tablets.