With this Quick NPS® Survey Template, one can measure the customer loyalty score by using the primary NPS survey question. The template measures customers’ likeliness of recommending a business to others on a scale of 0 to 10 based on their customer service experience with the brand.
It also consists of a follow-up question so customers can share the reason for the score they selected.
With this template, you’ll be able to understand what customers expect from your brand in terms of customer service. With a structured NPS survey form, you can:
Monitor improvements in a product.
Segment your customers according to loyalty.
Identify customers at risk of churn so you can take steps to win them back.
Close the feedback loop with dissatisfied customers, turning poor experiences into great ones.
The Quick NPS® Survey Template is a free template available in Zonka Feedback. To use this template, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Helpdesk & Agent Feedback’. Choose Quick NPS®, Preview the Template and if you’re happy with the questions, click on ‘Use this Template’
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
You can use our NPS template to collect customer service feedback across various channels like:
Email: Share link, embed NPS survey into the email or send it as a part of the signature.
SMS: Send NPS survey web link via SMS.
Website and Mobile App: Add NPS survey template to your website or mobile app in the form of feedback button, survey embed, side-tab survey, and popover survey.
Web Link: Get direct survey link that can be shared across any channel.
Live Chat: Send NPS survey directly in the live chat after customer service interaction.
This Quick NPS® Survey template allows you to identify Promoters, Passives and Detractors and act on the feedback to improve customer service experiences.
Users can answer the survey directly within the channel which leads to high response rates without compromising the user experience. Get one step ahead and automate survey delivery for actionable feedback. Do this by triggering in-app surveys based on usage criteria and use our integrations to save time and effort.
The following questions are included in this quick nps Template.
You can customize your survey template, target your audience correctly, and make the most of the feedback you receive. There is no one-size-fits-all NPS survey template; instead, tailor your NPS questions with specific goals in mind, and then act on the feedback.
2. What is the good sample size for the NPS survey?
You must send the NPS survey to at least 1700 customers. With a 15% response rate, you can expect to receive 250 responses.
3. When should NPS questions be asked?
The best time to ask an NPS® question is after a transaction, a purchase, a delivery or a meaningful interaction. When the customer’s experience is fresh, they are in a better position to share the exact emotions and perceptions with a high accuracy of the responses. To understand customer service experience, you can use our Net Promoter Score survey template for after a resolution is provided to the customers.
4. Where can I use this Quick NPS survey template?
You can use a QR code at your touchpoint. Another way is by triggering an email or SMS survey as soon as the service provided to the customer is completed. If you don’t have an internet connection, you can use offline surveys via kiosks, mobile, or tablets.