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Quick NPS® Template

With this Quick NPS® Survey Template, one can measure the customer loyalty score by using the primary NPS survey question. The template measures customers’ likeliness of recommending a business to others on a scale of 0 to 10 based on their customer service experience with the brand. 

It also consists of a follow-up question so customers can share the reason for the score they selected. 

Why use the Quick NPS® Survey Template?

With this template, you’ll be able to understand what customers expect from your brand in terms of customer service. With a structured NPS survey form, you can:  


How to use the Quick NPS® Survey Template? 

The Quick NPS® Survey Template is a free template available in Zonka Feedback. To use this template, follow these steps. 


Popular Ways to use the Quick NPS® Survey Template 

You can use our NPS template to collect customer service feedback across various channels like:  

Ready to take it a step further?

This Quick NPS® Survey template allows you to identify Promoters, Passives and Detractors and act on the feedback to improve customer service experiences. 

Users can answer the survey directly within the channel which leads to high response rates without compromising the user experience. Get one step ahead and automate survey delivery for actionable feedback. Do this by triggering in-app surveys based on usage criteria and use our integrations to save time and effort.


List of Quick NPS® Survey Questions

The following questions are included in this quick nps Template.

  • Based on your customer service experience, how likely are you to recommend us to a friend or colleague?
  • What is the primary reason for your score?


FAQs about Quick NPS® Survey Template

  1. How do I create a good NPS survey? 

You can customize your survey template, target your audience correctly, and make the most of the feedback you receive. There is no one-size-fits-all NPS survey template; instead, tailor your NPS questions with specific goals in mind, and then act on the feedback.

      2. What is the good sample size for the NPS survey? 

You must send the NPS survey to at least 1700 customers. With a 15% response rate, you can expect to receive 250 responses.

      3. When should NPS questions be asked? 

The best time to ask an NPS® question is after a transaction, a purchase, a delivery or a meaningful interaction. When the customer’s experience is fresh, they are in a better position to share the exact emotions and perceptions with a high accuracy of the responses. To understand customer service experience, you can use our Net Promoter Score survey template for after a resolution is provided to the customers.  

      4. Where can I use this Quick NPS survey template? 

You can use a QR code at your touchpoint. Another way is by triggering an email or SMS survey as soon as the service provided to the customer is completed. If you don’t have an internet connection, you can use offline surveys via kiosks, mobile, or tablets. 


Create and send this Quick NPS template

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