Quick NPS® Template

Ready to take it a step further?

This Quick NPS® Survey template allows you to identify Promoters, Passives and Detractors and act on the feedback to improve customer service experiences. 

Users can answer the survey directly within the channel which leads to high response rates without compromising the user experience. Get one step ahead and automate survey delivery for actionable feedback. Do this by triggering in-app surveys based on usage criteria and use our integrations to save time and effort.

List of Quick NPS® Survey Questions

The following questions are included in this quick nps Template.

• Based on your customer service experience, how likely are you to recommend us to a friend or colleague?
• What is the primary reason for your score?

FAQs about Quick NPS® Survey Template

1. How do I create a good NPS survey? 

You can customize your survey template, target your audience correctly, and make the most of the feedback you receive. There is no one-size-fits-all NPS survey template; instead, tailor your NPS questions with specific goals in mind, and then act on the feedback.

      2. What is the good sample size for the NPS survey? 

You must send the NPS survey to at least 1700 customers. With a 15% response rate, you can expect to receive 250 responses.

      3. When should NPS questions be asked? 

The best time to ask an NPS® question is after a transaction, a purchase, a delivery or a meaningful interaction. When the customer’s experience is fresh, they are in a better position to share the exact emotions and perceptions with a high accuracy of the responses. To understand customer service experience, you can use our Net Promoter Score survey template for after a resolution is provided to the customers.  

      4. Where can I use this Quick NPS survey template? 

You can use a QR code at your touchpoint. Another way is by triggering an email or SMS survey as soon as the service provided to the customer is completed. If you don’t have an internet connection, you can use offline surveys via kiosks, mobile, or tablets.