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Satisfaction Survey Template

The Satisfaction Survey Template collects data about the satisfaction level of customers with the products/services and various aspects of your brand. 

Understanding the Satisfaction Survey Template

Zonka Feedback’s Satisfaction Survey Template has customer satisfaction survey questions to gather ratings for the quality, value for money, and other aspects of product/service like customer support.

The Customer Satisfaction Survey is designed to help you gather data about your product/service along with the satisfaction score to help you improve your brand image and retain customers. This template also helps you find out the likelihood of getting a recommendation from your customers with an NPS question.

You can use this customer satisfaction survey template free of cost with a simple sign up on Zonka Feedback for a free trial. 

How to Use the Satisfaction Survey Template?

You can use our client satisfaction survey template in different ways:

Email/SMS: You can send email and SMS surveys post customer interactions like a purchase or customer support communication.

Mobile/Tablet/Kiosk: You can collect on-site feedback using mobile/tablet/kiosk surveys that can be automatically reloaded for all customers. You can also use offline surveys if there is no internet connectivity.

Live Chat: Surveys can be sent in the Intercom live chat and other live chat platforms post-customer interaction.

Website/App: You can embed surveys in your website, mobile app, and SaaS product to collect feedback online while the customer is browsing your product. 

List of Satisfaction Survey Questions

The following questions are included in this Free Customer Satisfaction Survey Template:

  • How would you rate our service?
  • How would you rate our product's value for the price?
  • How would you evaluate the quality of our product?
  • Have you ever interacted with our customer support?
  • How would you rate the customer support quality?
  • How likely is it that you will recommend our product to a friend or colleague?

Sign Up or Sign In on Zonka Feedback for the free Satisfaction Survey Template. 


FAQs

What are the types of satisfaction surveys?

There can be different satisfaction surveys based on what kind of feedback you’re looking for, for example, customer satisfaction survey, employee satisfaction survey, client satisfaction survey, event satisfaction survey, student feedback survey, etc.

What to include in a client satisfaction survey?

  • How would you rate our product's value for the price?
  • How would you evaluate the quality of our product?
  • How would you rate our service?
  • How would you rate the customer support quality?
  • How likely is it that you will recommend our product to a friend or colleague?

Create and send this Satisfaction Survey Template

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