No customer likes a website full of bugs and it hampers their customer experience. This makes them shift to a better service. Website bugs can range from browser compatibility issues, responsive website mistakes, slow site speed and more. Here’s how the website bug report template helps:
Know what’s causing the real issue.
Delegate bug fixing and bug tracking reports.
Take quick action based on the feedback reports.
The Website Bug Report is a free template available in Zonka Feedback. To use this template, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Website Feedback’ & select Website Bug Report. Preview the Template and if you’re happy with the questions, click on ‘Use this Template’
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
The best way to take feedback from your product users and customers is within your product. You can embed the Website Bug Report within your product using the following channels:
Side Tab Button or Feedback Button: Display a Feedback button for your logged in users at the right or left hand side of your platform.
Pop-ups: Use conditional pop-ups to capture feedback.
Pop-over Widget: It is a cool way of making product satisfaction surveys part of your feedback.
Slide Out/ Slide Up: Display an event from the bottom of the screen.
We at Zonka Feedback know the importance of bug reporting, therefore we have created a simple website bug report template. This template is ideal for all the SaaS-based businesses, startups & large organizations that need to improve their website. You can customize templates according to your business and embed the survey on your website as a widget. There are plenty of integrations present in Zonka Feedback such as Salesforce, HubSpot, Zendesk, Intercom, Freshdesk and more. Get started with the template and gather feedback.
The following questions are included in this Website Bug Report.
What is your name?
Where did you find the bug?
Please describe the issue here.
Attach a screenshot.
Which browser are you using?
Which device are you using?
Thanks. Can you share your email address, so we can reach out to you with the resolution?
Bug tracking refers to the process of identifying and monitoring defects in your website. By implementing bug tracking even the smallest of the bug won’t go unnoticed and you can improve the website performance, in turn improving the customer experience.2. How to get started with our website bug report template?
The process is easy. Sign up and create your free account. You will see various experiences, then choose ‘Website Feedback’ & then select Website Bug Report. Use the already created template or you can customize it, add or remove questions according to your business. After you are done with creating the template, the next step is to distribute it via the web app (as a website widget, embed survey, link survey), email, SMS, Apps/Kiosk and Slack.
At your touchpoint, you can use a QR code. Another method is to send an email or SMS survey to the customer as soon as the service is completed. If you do not have access to the internet, you can conduct offline surveys using kiosks, mobile devices, or tablets.