Why you need a Restaurant Feedback App?
A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your product, staff, service and more at automobile bike and car showrooms and service centres – all in real-time.
- Get 100% more feedback
- Feedback from all touchpoint
- Get real-time feedback
- Resolve issues faster
- Track staff performances
- Manage & compare locations
- Improve Customer Delight & Satisfaction
Customize your Automobile Feedback Forms
Create good-looking automobile feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
- Choose from expert Automobile Feedback Templates
- Choose from 30+ questions
- Customize survey look and feel – font, colours, background
- White-label your surveys
- Add multiple languages
- Measure CSAT, NPS & CES
- Add Logic to your surveys
Take Customer Feedback in Automotive industry across various touchpoints
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback in restaurants and cafes.
iPad & Android Automobile Feedback App
Take customer feedback in automobile showrooms on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Automobile Feedback through Email Invitation
Send emails with survey links to customers to give feedback or embed survey questions within email.
Automobile Feedback through SMS
Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the automobile car centres, showrooms and service centres.
Online Automobile Feedback
Create and add online surveys on your website or send survey links to get feedback for automobile centres, car showrooms and service centres from customers.
Feedback Notifications & Alerts
Get real-time notifications and alerts for all automobile customer feedbacks.
- Set up real-time SMS alerts for negative feedbacks
- Get instant emails for new feedback in restaurants
- Schedule daily digests
Manage Responses & Close the Feedback Loop
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Where can you use Automotive Feedback Software?
Bike & Car Showrooms
Capture customer details using Zonka Feedback Software at bike and car showrooms. Also, take customer feedback during visit, post test drive and post purchase to understand customer satisfaction, staff performance and other details.
Automobile Service Centres
Get customer feedback post service and delivery at service centres through tablet feedback app on premises or by sending sms and email automotive surveys to the customer to get real-time feedback and resolve customer issues.
Automobile Shows & Events
Use Zonka Feedback Software to capture leads and customer details during automobile shows and events. Alongside, you can also take feedback from visitors post the show and event to get their feedback.
Uses of Automotive Feedback Software & App
Evaluate Customer Experience
Design surveys to take feedback at automobile showrooms from customers about key concern areas like product display, ambience, service and staff behaviour through various types of questions.
Post Test Drive Feedback
Take feedback about car and bike performance and staff helpfulness and service post test drive from customers.
Service Centre Feedback
Take feedback post service of cars and bikes or post delivery to understand customer satisfaction with service centres and address complaints and issues.
Use Zonka Feedback platform to manage customer complaints and issues in real-time and take action to improve service and keep customers delighted.
Lead Capture & Feedback at Automobile Shows
Get leads during automotive events and gather customer information like name, mobile number, email address, interests and more. Also, take feedback during automobile events and shows.
Staff Analysis and Performance
Incorporate questions related to staff performance and ratings in your automobile surveys so that you can critically analyze and examine their performance based on customer feedback in automobile sector.