AI-powered Feedback & Intelligence Platform for Financial Institiutions

Collect feedback across branches, RMs, contact centers, apps, and digital journeys. Zonka Feedback unifies it with reviews, tickets, and interaction data. AI surfaces the themes driving dissatisfaction, churn risk, and service gaps, and routes them to the team that can act.

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Capture Feedback Across All Banking Journeys

Collect feedback across branches, RMs, contact centers, mobile apps, and web journeys to understand customer experiences and identify issues quickly.

Unify Surveys, Reviews, and Support Data

Bring branch surveys, Google Reviews, support tickets, and chat transcripts into one platform. See the complete customer experience without silos or manual exports.

Uncover Drivers of Satisfaction and Trust

Analyze sentiment, themes, and service gaps across loans, KYC, onboarding, and digital flows to understand what impacts satisfaction and customer trust.

Improve Branch, RM, and Digital Performance

Compare performance across branches, RM groups, and digital channels to highlight recurring issues, strengthen accountability, and guide targeted improvements.

Omnichannel Feedback Collection

Collect Customer Feedback Across Every Services Touchpoint

Capture feedback where it matters: branch visits, loan applications, policy renewals, claims processing, wealth advisory sessions, contact center calls, mobile banking, and digital portals. Run NPS, CSAT, and CES surveys on email, SMS, WhatsApp, in-app, kiosks, and QR codes.

Survey after branch visits, RM meetings, and policy renewals
Trigger post-call and post-ticket surveys automatically
Embed in-app feedback in mobile and internet banking
Deploy kiosks and QR codes at branches, ATMs, and service centers

AI Feedback Intelligence

Unify Every Signal-Surface What's Driving Complaints & Churn

Branch surveys, app reviews, claims tickets, support chats. Zonka unifies them all. AI detects themes across loan friction, claims delays, and service complaints, and scores each theme's impact on retention.

Surveys, reviews, and tickets in one platform
Thematic analysis across banking, insurance, and wealth feedback
Sentiment, emotion, and urgency on every response
Impact scoring tied to NPS, CSAT, and churn

Closing Feedback Loop

Route Issues to the Right Team Before Customers Leave

Detractor alerts reach branch managers, claims teams, and RMs instantly. Compliance complaints escalate automatically. Cancellation signals route to retention. Every team gets signals, not reports.

Real-time alerts on Slack, email, and Teams
Case management with SLAs and ownership
Automated routing for compliance-sensitive complaints
Route promoters to Google and app store reviews

Location & Product Intelligence

Compare Performance Across Branches, Products, Staff & Regions

See how each branch, agency, RM group, and digital channel performs. Break down feedback by product: loans, cards, policies, deposits. Spot what's underperforming before it spreads.

Branch and agency-level NPS, CSAT, and CES dashboards
RM and agent performance tied to feedback
Themes mapped to specific financial products
Compare digital vs. branch vs. contact center experience

Financial Services

Feedback Intelligence for Every Financial Services Experience

Collect feedback across branches, RMs, wealth desks, apps, and digital journeys. Unify surveys, reviews, and tickets in one platform. AI surfaces themes, scores impact, and routes signals to the right team across banking, insurance, wealth management, and fintech.

Banking

Capture feedback across branches and digital channels. AI unifies surveys, reviews, and tickets to surface service gaps and drive faster resolution.

Insurance

Collect policyholder feedback across claims, renewals, and onboarding. AI spots delays and friction patterns, routes issues to the right servicing team.

Wealth Services

Gather client feedback after advisory sessions and portfolio reviews. AI analyzes themes, strengthens RM performance, and personalizes follow-ups.

FinTech

Monitor feedback across app journeys and digital touchpoints. AI detects usability issues and churn signals, routes fixes to product and support teams.

FEEDBACK PROGRAMS

Ready-to-Launch Surveys for Every Financial Services Moment

Customer Satisfaction Survey

Measure satisfaction after branch visits, policy interactions, and service calls. Track CSAT trends across products, channels, and locations.

Transaction Feedback Survey

Capture feedback on loan disbursements, fund transfers, claims processing, and payment experiences. Spot friction in real time.

Branch & Location Visit Survey

Deploy kiosks, QR codes, or tablets at branches, ATMs, and agency offices. Capture instant walk-in feedback from customers.

Onboarding & New Account Survey

Collect feedback after account opening, policy activation, or KYC completion across kiosks, SMS, email, and in-app.

Relationship & Advisory Feedback

Gather client feedback after RM meetings, wealth advisory sessions, and portfolio reviews to strengthen relationships.

Loan & Claims Experience Survey

Survey customers on loan applications, claims filing, documentation, approval time, and settlement experience to reduce drop-off.

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Bank Feedback System

Everything You Need to Deliver Exceptional Banking Experience

Zonka Feedback offers powerful bank feedback software to build and scale banking, insurance, and financial services feedback programs. Collect and measure customer feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Customer Feedback Analytics

Support Feedback Analytics

Product Feedback Analytics

Location & Frontline Analytics

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Digital Feedback

Online Reputation Management

CX Metrics

Solutions

Features

Product Tour

Help Center

Developer Center

AI-powered Feedback & Intelligence Platform for Financial Institiutions

Capture Feedback Across All Banking Journeys

Unify Surveys, Reviews, and Support Data

Uncover Drivers of Satisfaction and Trust

Improve Branch, RM, and Digital Performance

Trusted by 1,000+ Industry Leaders Worldwide

Deliver Exceptional Banking Experience At Every Interaction

Collect Customer Feedback Across Every Services Touchpoint

Unify Every Signal-Surface What's Driving Complaints & Churn

Route Issues to the Right Team Before Customers Leave

Security

Unmatched Security and Compliance for Customer Data

Compare Performance Across Branches, Products, Staff & Regions

Feedback Intelligence for Every Financial Services Experience

Banking

Insurance

Wealth Services

FinTech

Ready-to-Launch Surveys for Every Financial Services Moment

Customer Satisfaction Survey

Transaction Feedback Survey

Branch & Location Visit Survey

Onboarding & New Account Survey

Relationship & Advisory Feedback

Loan & Claims Experience Survey

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Purpose-Built for Enterprise-Scale CX Intelligence

Security & Compliance

SSO & Access Control

Data Hosting & Localization

Custom Taxonomy for Scale

Everything You Need to Deliver Exceptional Banking Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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