Digital Feedback Software at your bank will help you easily hear the voice of each customer, their experience and opinion about your services, staff and efficiency of operations – all in real-time.
Create engaging and effective customer feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback at banks, Financial Institutions and Insurance Companies.
Get real-time notifications and alerts for all customer feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Our feedback mechanism for financial institutions enable staff and other key persons to get instant feedback alerts via Emails and SMS. This facilitates quicker issue resolution and thus boosts customer satisfaction.
Analyze the feedbacks of all your customers whether coming to your premises virtually(website) or in-person through on premises digital feedbacks and web feedback surveys.
Allow your customers to rate your bank staff by asking questions related to performance of staff sitting behind each counter/desk and receive simple sorted feedbacks.
Use date-comparative reports to compare the performance of all the branches of your banks and the customer satisfaction levels in all of them over time.
Get daily, weekly or monthly digests of the customer feedbacks delivered in your inbox which facilitates easy inspection and keep you up-to-date with the ongoing processes.
Setup customer feedback kiosks at key areas such as near ATM machines, different bank counters, exits and allow more and more customers to share their views and their experience about the bank.
Collect feedback for insurance processes on your website, at the insurance company & by insurance agents on the field. Insurance agents can use Customer Feedback Apps to get feedback.
Take feedback for online banking on your website, at various key transactions like post online banking use, post service request and other interactions. Set up complaint & feedback forms on websites.