￼360° Feedback & Survey Management
Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones. With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts.
Create beautiful forms using Zonka’s Survey Builder.
Surveys & Feedbacks
Take feedbacks in person or through survey kiosks
Reviews & Actions
Use response & team inbox to take actions
Get detailed reports to measure performance
NPS/CES reports, Chain management & more
Use iPads and Android Tablets to take surveys & collect feedback on-premises, in real-time.
A delightful system for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it for feedback management, employee surveys, event lead capture and offline & field surveys.
Literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more
Save time and use any of Zonka’s pre-made form template. You’re good to go
WYSIWYG Form Designer
Use Zonka’s powerful survey builder to create beautiful, fully customizable forms
20+ Question Types
With 20+ question types to choose from, Zonka has you covered
Skip & Question Branching
Create intelligent feedback forms. Define custom & complex workflow & branching.
Add support for multiple languages. Create multi-lingual forms in minutes
Taking Surveys and Feedbacks
Capture Feedback Without WiFi
No WiFi? No problem! Take offline tablet feedbacks. Sync data anytime.
Designed for Non-Techies
Zonka is super easy to setup & use. Designed for non-techies for hassle-free use.
iPad and Android App
Set up surveys on iPads or Android tablets – Zonka works conisistently across all devices
Set As Kiosk or Hand It Over
Set up your tablet as kiosk for non-assisted mode or take feedbacks in person
All data is maintained & synced to a secure, centralized cloud server
One App Mode
Switch on one app mode to enable only Zonka in the tablet and prevent any tablet misuse
Responses and Actions
See feedback summary with customer rating and comment
Click to expand a response and see detailed feedback data. Analyze and start working on it
Enjoy advanced search feature. Filter responses by tags, activity type and more
Convert feedbacks into tasks and start taking actions with your team
Zonka gives you deep insights of your customers’ feedback data that build the base of actions to be taken. The reports are fully customizable and tells you what you need to know. Zonka’s reports are beautiful looking and super easy to understand.
- Drill-down Analytics
- NPS & CES Reporting
- Customizable Report By Key Metrics
Interactive and Real - Time
Zonka is real-time and so is its reports and notification workflow. Now, receive data analytics without any lags and delays and view them as you get responses. Take immediate actions to deliver better customer experience.
- Quick Stats on Dashboard
- SMS Alerts & Real-Time Updates
- Summary Emails
Reporting for Chain and Multiple Location
Zonka has a number of nifty features of Chains and multi-location businesses. It gives you the power of measurability to understand key metrics specific to each of your location. You can now deliver consistently across all your locations
- Reporting by Outlet, Staff
- Comparative Reports
- Demographic Reporting
Features For Chains & Enterprises
Central Device Management
Check device status, monitor devices, configure settings, activate devices
NPS & CES Reporting
Use Net Promoter Score & Customer Effort Score to measure performance
Location Based Reporting
View location specific reports in one easy view, compare data & assess
Edit, pause locations, group them together. Setup unique surveys in locations.
Permission Based User Management
Define role-based access, keep the data secure and simplify team collaboration
Data Protection & Complete Security
Securely sync data between different devices within a centralized database.
Who Uses Zonka
Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App
Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more
Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile
Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer
Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks
Do event registration on tablets, capture leads at events. Conduct event planning surveys
Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance
Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics
Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers