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360° Feedback & Survey Management

Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones. With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. 

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Create forms

Build Forms

Create beautiful forms using Zonka’s Survey Builder.

Take Feedbacks

Surveys & Feedbacks

Take feedbacks in person or through survey kiosks

Review Feedbacks

Reviews & Actions

Use response & team inbox to take actions

Review data

Analyze Results

Get detailed reports to measure performance

Create forms

Enterprise Ready

NPS/CES reports, Chain management & more

Zonka Feedback on App Store

Use iPads and Android Tablets to take surveys & collect feedback on-premises, in real-time.

A delightful system for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it for feedback management, employee surveys, event lead capture and offline & field surveys.

Building Forms

Customize Anything

Literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more

Pre-made Templates

Save time and use any of Zonka’s pre-made form template. You’re good to go

WYSIWYG Form Designer

Use Zonka’s powerful survey builder to create beautiful, fully customizable forms

20+ Question Types

With 20+ question types to choose from, Zonka has you covered

Skip & Question Branching

Create intelligent feedback forms. Define custom & complex workflow & branching.

Multi-lingual Forms

Add support for multiple languages. Create multi-lingual forms in minutes

Taking Surveys and Feedbacks

Capture Feedback Without WiFi

No WiFi? No problem! Take offline tablet feedbacks. Sync data anytime.

Designed for Non-Techies

Zonka is super easy to setup & use. Designed for non-techies for hassle-free use.

iPad and Android App

Set up surveys on iPads or Android tablets – Zonka works conisistently across all devices

Set As Kiosk or Hand It Over

Set up your tablet as kiosk for non-assisted mode or take feedbacks in person

Sync Securely

All data is maintained  & synced to a secure, centralized cloud server

One App Mode

Switch on one app mode to enable only Zonka in the tablet and prevent any tablet misuse

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Click Through Surveys

Landscape / Portrait Mode

Gesture Based Control

White-Labelled & Branding

Responses and Actions

See feedback summary with customer rating and comment

Click to expand a response and see detailed feedback data. Analyze and start working on it

Enjoy advanced search feature. Filter responses by tags, activity type and more

Convert feedbacks into tasks and start taking actions with your team

 Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasks, see member responses, send out emails & more

Analyzing Results

Comprehensive Reports

Zonka gives you deep insights of your customers’ feedback data that build the base of actions to be taken. The reports are fully customizable and tells you what you need to know. Zonka’s reports are beautiful looking and super easy to understand.

  • Drill-down Analytics
  • NPS & CES Reporting
  • Customizable Report By Key Metrics

Interactive and Real - Time

Zonka is real-time and so is its reports and notification workflow. Now, receive data analytics without any lags and delays and view them as you get responses. Take immediate actions to deliver better customer experience.

  • Quick Stats on Dashboard
  • SMS Alerts & Real-Time Updates
  • Summary Emails

Reporting for Chain and Multiple Location

Zonka has a number of nifty features of Chains and multi-location businesses. It gives you the power of measurability to understand key metrics specific to each of your location. You can now deliver consistently across all your locations

  • Reporting by Outlet, Staff
  • Comparative Reports
  • Demographic Reporting

Features For Chains & Enterprises

Central Device Management

Check device status, monitor devices, configure settings, activate devices

NPS & CES Reporting

Use Net Promoter Score & Customer Effort Score to measure performance

Location Based Reporting

View location specific reports in one easy view, compare data & assess

Multi-location Management

Edit, pause locations, group them together. Setup unique surveys in locations.

Permission Based User Management

Define role-based access, keep the data secure and simplify team collaboration

Data Protection & Complete Security

Securely sync data between different devices within a centralized database.

Switch to better Surveys & Feedbacks

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Who Uses Zonka

Restaurants

Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App

Retail & Shopping

Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more

Automobile Sector

Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile

Hotels

Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer

Banks & Financial Sector

Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks

Events & Conferences

Do event registration on tablets, capture leads at events. Conduct event planning surveys

Spas & Salons

Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance

Healthcare, Hospitals & Clinics

Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics

Airports

Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers

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