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    360° Feedback & Survey Management

    Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones. With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. 

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    Create forms

    Build Forms

    Create beautiful forms using Zonka’s Survey Builder.

    Take Feedbacks

    Surveys & Feedbacks

    Take feedbacks in person or through survey kiosks

    Review Feedbacks

    Reviews & Actions

    Use response & team inbox to take actions

    Review data

    Analyze Results

    Get detailed reports to measure performance

    Create forms

    Enterprise Ready

    NPS/CES reports, Chain management & more

    Zonka Feedback on App Store

    Use iPads and Android Tablets to take surveys & collect feedback on-premises, in real-time.

    A delightful system for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it for feedback management, employee surveys, event lead capture and offline & field surveys.

    Building Forms

    Customize Anything

    Literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more

    Pre-made Templates

    Save time and use any of Zonka’s pre-made form template. You’re good to go

    WYSIWYG Form Designer

    Use Zonka’s powerful survey builder to create beautiful, fully customizable forms

    20+ Question Types

    With 20+ question types to choose from, Zonka has you covered

    Skip & Question Branching

    Create intelligent feedback forms. Define custom & complex workflow & branching.

    Multi-lingual Forms

    Add support for multiple languages. Create multi-lingual forms in minutes

    Taking Surveys and Feedbacks

    Capture Feedback Without WiFi

    No WiFi? No problem! Take offline tablet feedbacks. Sync data anytime.

    Designed for Non-Techies

    Zonka is super easy to setup & use. Designed for non-techies for hassle-free use.

    iPad and Android App

    Set up surveys on iPads or Android tablets – Zonka works conisistently across all devices

    Set As Kiosk or Hand It Over

    Set up your tablet as kiosk for non-assisted mode or take feedbacks in person

    Sync Securely

    All data is maintained  & synced to a secure, centralized cloud server

    One App Mode

    Switch on one app mode to enable only Zonka in the tablet and prevent any tablet misuse

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    Click Through Surveys

    Landscape / Portrait Mode

    Gesture Based Control

    White-Labelled & Branding

    Responses and Actions

    See feedback summary with customer rating and comment

    Click to expand a response and see detailed feedback data. Analyze and start working on it

    Enjoy advanced search feature. Filter responses by tags, activity type and more

    Convert feedbacks into tasks and start taking actions with your team

     Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasks, see member responses, send out emails & more

    Analyzing Results

    Comprehensive Reports

    Zonka gives you deep insights of your customers’ feedback data that build the base of actions to be taken. The reports are fully customizable and tells you what you need to know. Zonka’s reports are beautiful looking and super easy to understand.

    • Drill-down Analytics
    • NPS & CES Reporting
    • Customizable Report By Key Metrics

    Interactive and Real - Time

    Zonka is real-time and so is its reports and notification workflow. Now, receive data analytics without any lags and delays and view them as you get responses. Take immediate actions to deliver better customer experience.

    • Quick Stats on Dashboard
    • SMS Alerts & Real-Time Updates
    • Summary Emails

    Reporting for Chain and Multiple Location

    Zonka has a number of nifty features of Chains and multi-location businesses. It gives you the power of measurability to understand key metrics specific to each of your location. You can now deliver consistently across all your locations

    • Reporting by Outlet, Staff
    • Comparative Reports
    • Demographic Reporting

    Features For Chains & Enterprises

    Central Device Management

    Check device status, monitor devices, configure settings, activate devices

    NPS & CES Reporting

    Use Net Promoter Score & Customer Effort Score to measure performance

    Location Based Reporting

    View location specific reports in one easy view, compare data & assess

    Multi-location Management

    Edit, pause locations, group them together. Setup unique surveys in locations.

    Permission Based User Management

    Define role-based access, keep the data secure and simplify team collaboration

    Data Protection & Complete Security

    Securely sync data between different devices within a centralized database.

    Switch to better Surveys & Feedbacks

    Free Trial Sign Up Request a Demo

    Who Uses Zonka

    Restaurants

    Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App

    Retail & Shopping

    Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more

    Automobile Sector

    Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile

    Hotels

    Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer

    Banks & Financial Sector

    Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks

    Events & Conferences

    Do event registration on tablets, capture leads at events. Conduct event planning surveys

    Spas & Salons

    Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance

    Healthcare, Hospitals & Clinics

    Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics

    Airports

    Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers

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