Quick to Setup, Easy to Use
Set up your surveys in less than five minutes. Needs no technical know-how.
NPS, CES 2.0 & CSAT Scores
Run CSAT, CES & NPS Surveys to know customer loyalty, satisfaction & effort.
Real-time Reporting, Alerts and Digest
Get real-time reports, email digests & instant alerts for new feedback and low score.
Multi-Chain, Location Management
Setup multiple locations. View location-based cumulative & comparative reports.
Designed for Customer & Employee Feedback
Take direct feedback from customers and employees with Zonka Feedback.
Feedback Management, Close the Loop
Easily manage feedback, collaborate with team and take action to close feedback.
Multilingual Feedbacks & Surveys
Zonka supports more than 30+ languages. Build multilingual feedback forms.
APIs, Web Hooks and Integrations
Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.
Branding & Themes
Change logo, background and colors. Pick themes for the forms.
30+ Question Types & Emoticons
Pick from rating scales, emoticons, drop downs, comment boxes & more!
40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.
Skip Logic & Question Branching
Hide and Skip Survey Screens based on logic and make surveys intuitive.
Customize Intro & Thank You Screens
Add and customize introduction and thank you screens in your survey.
Answer Piping, Custom Variables
Insert text from previous question and add custom variables in survey.
iPad & Android Devices
Take employee and customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person.
Send emails with survey links to invite customers to give feedback or embed survey questions within email. Track your emails.
Online & Website
Set up responsive online Responsive online surveys work beautifully on both desktop and mobile. Embed feedback form on website.
Send SMS with feedback links of responsive mobile surveys to customers.
Create and send multiple campaigns of the same feedback form and survey.
Send surveys with hidden custom variables like name, phone, unique IDs and more.
Upload contacts & save as lists. View respondents and unsubscribers.
Track email and SMS deliveries, survey open rate, response rate and more.
Collect NPS, CES and CSAT Scores
Employee & Customer Net Promoter Score®
Measure customer and employee loyalty, know what they think about your brand and business. Identify your detractors and promoters with NPS Surveys.
Find out if your customers & employees are happy with customized CSAT surveys, identify issues, take action and keep ‘em happy!
Customer Effort Score 2.0
Use CES to identify ineffecient processes and customer service complaints and make it your customer’s experience effortless & happy.
Tablet and Kiosk Surveys
Works on iPads & Android Tablets
Feedback App that seamlessly works on both iOS and Android devices
Face-to-Face, Assisted Feedbacks
Take in-person, face-to-face feedbacks on iPads and Android Tablets
No WiFi is no problem! Take feedback without WiFi and sync later anytime.
Set up tablets as Kiosks
Turn your tablet into a data capturing kiosk – functions without any assistance
Set up a pre-capture screen to get additional data from staff along with customer feedback.
Remote Device Tracking
Remotely track your devices – their uptime, sync history and current battery status
Embed on Website
Embed the feedback form in your website – requires no technical knowledge.
Email & SMS Invites
Share the unique survey link via Email & SMS to multiple people for their feedback.
Redirect after completion
Redirect your survey to your website or another URL after completion.
Web Survey Links are the easiest way to get feedback. Share via email, SMS, Social Media, print it on your signature and more.
Generate QR Code
Copy and print unique feedback form QR code for scanning and giving feedback.
Preset start and end time for surveys
Have a time fixed survey? Set start and end time for the survey.
Customize your email
Easily customize email text, add logo, colors, add signature and more in your email survey.
Embedded Survey Questions
Embed questions in survey so customers can respond directly within the email.
Send Bulk Email Surveys
Survey multiple people together through Zonka Feedback by uploading emails or picking from pre-uploaded lists.
Send via APIs or Import CSV
Trigger email surveys via APIs – after delivery, checkout or import contacts through a CSV to send surveys.
Allow users to unsubscribe to the email surveys and manage unsubscribers from Zonka.
Track emails sent, delivered, their open rate, response rate and more in real-time.
Customize your SMS
Customize your SMS text before sending the SMS survey to customers.
Send bulk SMS surveys
Survey multiple people together through Zonka Feedback by uploading phone numbers or picking from pre-uploaded lists.
Copy and paste phone numbers, import CSV or use your pre-uploaded Zonka contact lists.
Send via APis
Trigger SMS surveys via APIs – after delivery, checkout or at any touch point.
SMS Tracking & Logs
Track SMSes sent, their open rate, response rate and more in real-time and view logs.
Send via Twilio or Plivo
Connect to choice of SMS Gateway – Twilio or Plivo to send SMSes.
View responses in dashboard and in response inbox instantly – as they happen and sync.
Zonka’s Response Inbox gives you the ability to analyze feedback data, convert them into tasks and work closely with your team to take actions.
Use filters to view specific responses like responses with comments, or filter by date.
NPS, CSAT & CES at a glance
Automatic tags are added for NPS, CSAT and CES to filters & scores are highlighted.
Export survey responses in CSV format with all or select fields of the survey.
Closing the Loop
Convert Feedbacks into Tasks
Add tasks for each feedback and assign to self or team members
Add internal notes for individual feedbacks which is viewable by team for reference and details.
Tag, Flag or Mark as Urgent
Add Tags to responses, mark them as urgent or flag them to filter & view easily
Directly Email Customers
Directly email customers from within Zonka while the emails get saved with their feedback responses.
Share Feedback on Social Media
Connect your social media accounts and share feedback received on your social media pages in one click.
View & Track History
View history for all activities done with the feedback response and track it easily. Makes collaboration a breeze!
Real-time Reports & Analytics
Dashboard & Quick Analytics
See quick analytics like responses, score, NPS at a glance on the dashboard with easy to understand graphs.
Survey, Staff & Location Reports
Get survey-based reports, location-based reports and filter by staff. Additionally, see team and staff performance reports.
NPS, CSAT and CES Analysis
View detailed analysis on customer loyalty, satisfaction and ease of working with you.
Drill Down & Advanced Filters
Drill down reports and filter them by advanced filters, based on date, location, time, question, tags & more.
Date & Location Comparative Reports
Compare data across two time periods or multiple locations or both together.
Over time Trends
Understand customer sentiment and comments better with word analysis reports.
Understand customer sentiment and comments better with word analysis reports.
Save, Schedule & Export to PDF
Save your reports with applied filters and settings, schedule them or export to PDF.
Alerts, Notifications and Digests
Instant Email & SMS Alerts
Get real-time SMS & Email Alerts for new and low feedback.
Daily, Weekly, Monthly Digests
Schedule daily, weekly, monthly feedback digests in your inbox.
Customize Negative Scores & Alerts
Set negative scores and get instant alerts for negative feedbacks.
APIs, Webhooks & Integrations
API Access & Webhooks
Access Responses and Feedbacks through APIs & Webhooks.
Connect to SMS Gateways
Connect to Twilio & Plivo for SMS Alerts & SMS Surveys.
Connect to Apps through Zapier
Connect to hundreds of apps through Zonka-Zapier Integration.
Integrated with popular apps like MailChimp, Slack.
Multi-Location - Perfect for Chains
Easily set up large chains and organizational hierarchy in Zonka with location-based access to all users.
Data Protection and Completely Secure
Securely sync data between different devices within a centralized database.
Multichannel Feedback Software
Zonka is easy to set up and use in all channels – tablets, online, email and SMS which is great for enterprises!
Permission Based User Management
Give permission-based user access to different users to manage your feedback reporting better.