Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝
Get it For FreeRated 4.8/5 stars
Rated 4.8/5 stars
Try Zonka Feedback for Free for 14 days. No credit card required.
Scale your customer experience with multi-channel feedback
/mo
(Billed Annually)
/mo
Streamline feedback management with Workflow Automation
/mo
(Billed Annually)
/mo
Complete insight suite with targeting, locations & advanced CX automation
/mo
(Billed Annually)
/mo
Elevate customer experience understanding with Kiosk and Offline Surveys
per device/mo
($180/device Billed Annually)
per device/mo
Supercharge offline feedback management with advanced features
per device/mo
($204/device Billed Annually)
per device/mo
Measure, shape and improve every customer experience across all touchpoints with an integrated CX approach and platform.
/mo
(Billed Annually)
/mo
Free |
Starter |
Professional |
Growth |
|
---|---|---|---|---|
Survey Customization |
||||
Fully Customize Surveys — Questions, Brand, Logo, Colors | ||||
Measure NPS®, CES and CSAT | ||||
Multilingual Surveys | ||||
Survey Logic | ||||
Survey Redirect | ||||
Close Schedule Date | ||||
File Upload | ||||
Randomization | ||||
Variables and Hidden Fields | ||||
Question & Answer Piping | ||||
Conditional Redirection | ||||
Location-Based Surveys | ||||
Survey Distribution - Offline & On-Premises |
||||
Works on Android & iOS | ||||
Offline Surveys | ||||
Kiosk Mode | ||||
Landscape and Portrait Mode Surveys | ||||
Device Users | ||||
Device Tracking | ||||
Survey Distribution - Online & Website |
||||
Surveys Links | ||||
QR Codes | ||||
Web Embeds | ||||
Microsurveys | ||||
Survey Distribution - Web Widgets |
||||
Side Tab Feedback Button | ||||
Popup Surveys | ||||
Popover Surveys | ||||
Slide Out | ||||
Bottom Bar | ||||
Survey Distribution - Email Surveys |
||||
Send Email Surveys from Platform | ||||
Embedded Email Surveys | ||||
Email Signature Surveys | ||||
Download Email Template | ||||
Send Email Surveys via APIs | ||||
Survey Distribution - SMS |
||||
Send SMS Surveys from Platform | ||||
Send SMS Surveys via APIs | ||||
Survey Distribution - In App SDK |
||||
In App SDK (Android) | ||||
In App SDK (iOS) | ||||
White-Labelling |
||||
Add Brand Logo to Surveys | ||||
Remove 'Powered by Zonka Feedback' from Surveys | ||||
White-Label Email Address for Email Surveys | ||||
White-Label Survey Domain | ||||
CX Management & Automation |
||||
Add Notes, Tasks, Mark as Urgent, Important | ||||
Response Tags | ||||
Task Management | ||||
Survey Throttling | ||||
Notification Workflows | ||||
Response Workflows | ||||
Contact Workflows | ||||
Auto Tagging | ||||
Live Chat | ||||
Predefined Roles | ||||
Custom Roles | ||||
Survey Assignment | ||||
Locations | 5 | |||
Device Tracking | ||||
Reply from Zonka Feedback (Coming soon) | ||||
Survey Targeting |
||||
Page Targeting | ||||
Behavior Targeting | ||||
User Sampling | ||||
Segment Targeting | ||||
Events Triggering | ||||
Email Survey Reminders | ||||
Recurring Surveys | ||||
Email and SMS Survey Logs | ||||
Reporting and Analytics |
||||
Snapshot | ||||
Response Insights | ||||
Team Insights | ||||
Response Inbox | ||||
Overtime Trends Analytics | ||||
Text Analytics & Word Cloud | ||||
Tag Analytics | ||||
Contact Attributes | Standard | Standard | Standard & Custom | Standard & Custom |
Contact History | ||||
Dynamic Segments | 5 | 25 | ||
Static Segments | ||||
Location Insights Reports | ||||
Export Responses (CSV) | ||||
Save & Download Reports | ||||
Schedule Reports | ||||
Integrations |
||||
Google Analytics | ||||
Zendesk | ||||
Freshdesk | ||||
HelpScout | ||||
Intercom | ||||
Front | ||||
Salesforce | All Except Salesforce | All Except Salesforce | All Except Salesforce | |
Hubspot | ||||
ActiveCampaign | ||||
Pipedrive | ||||
Mailchimp | ||||
Slack | ||||
Webex | ||||
Zoom | ||||
Google Sheets | ||||
Airtable | ||||
Zapier | ||||
Integrately | ||||
Make | ||||
Microsoft Teams | ||||
APIs | ||||
Webhooks | ||||
Managed Salesforce | Available as Add-On | Available as Add-On | ||
Notifications |
||||
Response Notifications | All | All | All + NPS, CSAT, CES | All + NPS, CSAT, CES |
User & Respondent Notifications for All Responses | ||||
User & Respondent Notifications based on NPS, CES, CSAT | ||||
Weekly & Monthly Digests | Monthly | |||
Daily Digests | ||||
Enterprise Features |
||||
SSO | ||||
Custom SMS Gateway | ||||
Custom Integrations | ||||
Import Historical Data | ||||
NDA/Signed Agreement | ||||
Multiple Email Addresses | ||||
Whatsapp (Coming Soon) |
Essential |
Power |
|||
---|---|---|---|---|
Survey Customization |
||||
Fully Customize Surveys — Questions, Brand, Logo, Colors | ||||
Measure NPS®, CES and CSAT | ||||
Multilingual Surveys | ||||
Survey Logic | ||||
Variables and Hidden Fields | ||||
Answer Piping | ||||
Location-Based Surveys | ||||
Survey Distribution |
||||
Works on Android & iOS | ||||
Offline Surveys | ||||
Kiosk Mode | ||||
Landscape and Portrait Mode Surveys | ||||
Device Users | ||||
Device Tracking | ||||
White-Labelling |
||||
Add Brand Logo to Surveys | ||||
Remove 'Powered by Zonka Feedback' from Surveys | ||||
CX Management & Automation |
||||
Add Notes, Tasks, Mark as Urgent, Important | ||||
Response Tags | ||||
Notification Workflows | ||||
Response Workflows | ||||
Contact Workflows | ||||
Auto Tagging | ||||
Reporting and Analytics |
||||
Basic Reports (Snapshot, Response Insights, Team Insights, Response Inbox) | ||||
Overtime Trends Analytics | ||||
Text Analytics & Word Cloud | ||||
Tag Analytics | ||||
Location Insights Reports | ||||
Export Responses (CSV) | ||||
Save & Download Reports | ||||
Schedule Reports | ||||
Integrations |
||||
Google Analytics | ||||
Zendesk | ||||
Freshdesk | ||||
HelpScout | ||||
Intercom | ||||
Intercom | ||||
Front | ||||
Salesforce | Available as Add-On | Available as Add-On | ||
Hubspot | ||||
ActiveCampaign | ||||
Pipedrive | ||||
Mailchimp | ||||
Slack | ||||
Webex | ||||
Zoom | ||||
Google Sheets | ||||
Airtable | ||||
Zapier | ||||
Integrately | ||||
Make | ||||
APIs | ||||
Webhooks | ||||
Notifications |
||||
User & Respondent Notifications for All Responses | ||||
User & Respondent Notifications based on NPS, CES, CSAT | ||||
Weekly & Monthly Digests | ||||
Daily Digests |
Launch |
Scale |
Enterprise |
||
---|---|---|---|---|
Survey Customization |
||||
Fully Customize Surveys — Questions, Brand, Logo, Colors | ||||
Measure NPS®, CES and CSAT | ||||
Multilingual Surveys | ||||
Survey Logic | ||||
Variables and Hidden Fields | ||||
Answer Piping | ||||
Conditional Redirection | ||||
Location-Based Surveys | ||||
Survey Distribution - Online & Website |
||||
Surveys Links | ||||
QR Codes | ||||
Web Embeds | ||||
Microsurveys | ||||
Survey Distribution - Web Widgets |
||||
Side Tab Feedback Button | ||||
Popup Surveys | ||||
Popover Surveys | ||||
Slide Out | ||||
Bottom Bar | ||||
Survey Distribution - Email Surveys |
||||
Send Email Surveys from Platform | ||||
Embedded Email Surveys | ||||
Email Signature Surveys | ||||
Download Email Template | ||||
Send Email Surveys via APIs | ||||
Survey Distribution - SMS |
||||
Send SMS Surveys from Platform | ||||
Send SMS Surveys via APIs | ||||
White-Labelling |
||||
Add Brand Logo to Surveys | ||||
Remove 'Powered by Zonka Feedback' from Surveys | ||||
White-Label Email Address for Email Surveys | ||||
White-Label Survey Domain | ||||
CX Management & Automation |
||||
Add Notes, Tasks, Mark as Urgent, Important | ||||
Response Tags | ||||
Survey Throttling | ||||
Notification Workflows | ||||
Response Workflows | ||||
Contact Workflows | ||||
Auto Tagging | ||||
Survey Targeting |
||||
Page Targeting | ||||
Behavior Targeting | ||||
User Sampling | ||||
Events Tracking (coming soon) | ||||
Email Survey Reminders | ||||
Email and SMS Survey Logs | ||||
Reporting and Analytics |
||||
Basic Reports (Snapshot, Response Insights, Team Insights, Response Inbox) | ||||
Overtime Trends Analytics | ||||
Text Analytics & Word Cloud | ||||
Tag Analytics | ||||
Location Insights Reports | ||||
Export Responses (CSV) | ||||
Save & Download Reports | ||||
Schedule Reports | ||||
Integrations |
||||
Google Analytics | ||||
Zendesk | ||||
Freshdesk | ||||
HelpScout | ||||
Intercom | ||||
Intercom | ||||
Front | ||||
Salesforce | Available as Add-On | Available as Add-On | Available as Add-On | |
Hubspot | ||||
ActiveCampaign | ||||
Pipedrive | ||||
Mailchimp | ||||
Slack | ||||
Webex | ||||
Zoom | ||||
Google Sheets | ||||
Airtable | ||||
Zapier | ||||
Integrately | ||||
Make | ||||
APIs | ||||
Webhooks | ||||
Notifications |
||||
User & Respondent Notifications for All Responses | ||||
User & Respondent Notifications based on NPS, CES, CSAT | ||||
Weekly & Monthly Digests | ||||
Daily Digests | ||||
Enterprise Features |
||||
SSO | ||||
Custom SMS Gateway | ||||
Custom Integrations | ||||
Import Historical Data | ||||
NDA/Signed Agreement |
Reach your audience and customers via Email Surveys and Email Embedded Surveys.
$25/mo
per 10,000 Email Surveys
Send text message with survey links to your audiences and customers with SMS Surveys.
$50/mo
per 1,250 SMS Credits
Bring your team to your Feedback Platform to collaborate and close the feedback loop together.
$12/mo
per User
Take real-time customer and user feedback on website, in-product or in-app.
$10/mo
per 1,000 MTUs or 10,000 Web Sessions
Measure Feedback for your Agents or Customer Success Teams and attribute to the right agents.
$100/mo
per 25 Agents
Take feedback on premises on iOS and Android devices. Add multiple device licenses.
$15/mo
per Device License
Book a time to discuss your company and get a personalised demo.
You make a real difference in the world we live in. And we want to play our small part. We offer 20% off on all yearly plans for non-profit organizations.
We're happy to contribute to learning and growth for students and educators. Get a 20% discount on all yearly plans.
As a startup, it's crucial to set up a robsut feedback management platform in early days. And we want to help you do that. Get up to 40% discount on annual plans.
Once you sign up for the Zonka Feedback Free Trial, you can use all the features free for 14 days.
Device Licenses are the number of devices (tablets or smartphones) that you can use in your plan. The feedback or survey responses captured through the devices are unlimited and not metered.
Location are unique branches, outlets or stores of your business where you would like to set up the Zonka Feedback software. You can set up Surveys in Multiple Locations, assign Users to specific Locations, view Responses and Reports Location-wise and get detailed Location comparative reports.
By default, we offer Monthly and Yearly billing periods. With the yearly plans, you get approximately 3 months free. For any custom billing period, please contact us.
Credit Card, Debit Card, Direct Bank Transfer, PayPal, Amazon Payments are accepted.
Sure, you can. You can choose from yearly or monthly plans while subscribing.
Yes, absolutely! You don’t need to add any credit card details while signing up for the free trial. It’s absolutely free!
Users are the number of people or team members you can add in your account to create and distribute surveys, view responses and reports and take action. Users can be assigned to different locations and surveys.
Both the types of plans offer the same features. In Offline Surveys (suited to run surveys on premises with tablets and kiosks), you can add the number of device licenses and determine your cost. In all plans, you can use all channels — Online, Website, Email, SMS and Tablets (Offline).
Yes, of course! All upgrades will be applicable right away and you will be charged on prorata basis. Downgrades will be applicable at the end of the billing cycle.
Absolutely! We offer 20% discount for non-profit organisations and educational institutions. Please write to us at hello@zonkafeedback.com for more details on how you can avail the discount.
Yes, we offer 3 months free (almost 33%) with all our plans if you opt for the yearly plans.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
Yes, you can modify the NPS Question for your Survey using the Survey Builder. While the NPS Question is a standard question, it can be tweaked a bit to match the tone and context you're seeking the feedback in.
Following are examples of a few scenarios where you can tweak the standard NPS Question to make it relevant for the customers answering the NPS Survey.
Standard NPS Survey Question
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Company or Business
“On a scale of 0 to 10, how likely are you to recommend us to a friend or colleague?”
NPS Survey Question for Products
“On a scale of 0 to 10, how likely are you to recommend (product name) to a friend or colleague?”
By tweaking and modifying your NPS Survey Question to suit the scenario, you're likely to get more accurate responses from Customers while measuring Customer Loyalty with Net Promoter Score.
" Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. The app does the complete feedback analysis so it saves time. The dashboard gives to complete live information so that you can act on feedback real time. "
Vinit Raj
(Quality Health Assurance, Health City, Cayman Islands)
Sign up for a 14-day free trial or schedule a demo to know more.
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.