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Collaborative Response Inbox

Zonka is tablet based customer feedback management system. Zonka’s Response Inbox gives you the ability to analyze feedback data, convert them into tasks and work with your team to take actions.

Analyzing Feedback Data

See feedback summary with customer rating and comment. Get preview of feedback

Click to expand a response and see detailed feedback data. Start taking actions

Easily find data – search and filter responses by tags, activity types and more

Convert feedback into tasks and work with your team to resolve customer challenges

Taking Actions

Zonka’s response inbox lets you do more with customer feedback data. It is collaborative which means you can work with your team to deliver a better customer experience. Convert feedbacks into tasks to make responses more actionable, tag responses and mark for follow-ups. Send emails to customers from within the response inbox and add notes for easy reference. Share great reviews on social media directly from the response inbox.