Skip Logic allows you to skip or hide a few screens of the survey based on respondents’ answer. For example, if the customer had a bad screen, they could continue to the next screen where you ask them questions about how you can improve. Whereas for customers who had a good experience you can skip the screen.
By using skip logic and branching in the survey, customers view only questions relevant to them and have a better experience while giving feedback.
Survey Logic is great to shorten your survey and to ask relevant questions to customers. Here are some popular ways you could use Skip Logic in your surveys.
Take feedback about the experience from customers and based on their response (whether good or bad) display follow up questions to understand what is working and what areas need improvement.
Take feedback about your products, what customers like and dislike and why they choose to purchase or not purchase from you. Get an insight about competitors and what you can do better.
Survey logic is great fit to help take feedback about only services availed. For instance, in the first question ask which services were availed and follow up with questions about those services only.
With survey logic, you can disqualify a respondent who is not eligible for the survey based on their response or wishes to opt out of the survey or not take the survey.
Instead of creating multiple surveys based on different preferences and feedback question flow, you can use a single survey to gather relevant information and view it together in one report.
With survey logic, you can give respondents the option to answer more questions or end the survey in case they’re in a hurry. This ensures more survey completion and participation.
This is dummy, no display box