SURVEY DISTRIBUTION CHANNELS
Website, Survey Links, Emails, SMS, QR Code, Offline Feedback, Kiosk Feedback — reach your customers wherever they are, on different channels, with Zonka Feedback’s omni channel Feedback and Survey Software.
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Distribute your surveys and take feedback from multiple channels.
Get post transaction, exit intent, general website visitor feedback with Website Surveys.
Micro Surveys are short surveys ideal for collecting quick feedback on your website.
Add a feedback button on targeted web pages for audiences to opt to give feedback.
Slide out a feedback form on your website (ideally based on an event) to get feedback.
Trigger pop up surveys on websites get feedback or run surveys.
Embed & Links
Embed surveys within your web page body or in-app.
OFFLINE & KIOSKS
Get in-moment, on-premises feedback from your customers by using touchscreen tablets and devices.
Android Feedback App
Turn your Android tablets and smartphones to feedback devices with Zonka Feedback.
iPad Feedback App
Use iPads and iPhones to take feedback on premises from your customers.
Run unattended surveys and feedback forms on your touchscreen devices.
Collect feedback, even without WiFi, at remote locations with the Offline Survey App.
Trigger email surveys and in-signature emails with Feedback button, Link or embedded questions.
Email Survey Invitations
Send Survey web links as buttons or links through emails to your customers.
Embedded Email Surveys
Embed CX Metrics questions like NPS, CES and CSAT within your email body.
In-Signature Email Surveys
Embed questions (NPS, CES, CSAT) or add survey link or button in your signature.
Schedule Email Surveys
Compose and send email surveys scheduled for a later date and time.
Download and Share Email Templates
Download and use Email Templates in your marketing and email platforms to get feedback and conduct surveys.
Reach out to any customer with a smartphone with SMS Surveys for real-time feedback.
SMS Survey Link
Send survey links in text messages to access mobile responsive survey on their browser.
Scheduled SMS Surveys
Schedule SMS with survey links to be sent at a later time and date.
SMS Surveys triggered via third party apps
Automatically trigger survey SMS after an interaction or transaction with integrations to tools you use.
Automate SMS surveys with APIs
Use Zonka Feedback APIs in your own platform to automate SMS surveys.
Evaluate customer satisfaction with the support they’ve received by taking feedback directly in Intercom.
Add Feedback Form to Intercom Messenger
Add Feedback button or send surveys in Intercom messengers during or post chat.
Send Feedback Requests in Custom Bots
Create custom bots and set conditions to automatically send NPS, CES and CSAT surveys.
Automated Intercom Emails
Add workflows to send automatic survey emails with the feedback link or question.
Embedded Feedback Buttons in Posts
Embed survey questions or feedback button directly in Intercom posts.
SEND SURVEYS VIA INTEGRATIONS
Collect Help Desk post resolution feedback
Trigger feedback forms automatically after a ticket is closed or updated in Help Desks like Zendesk, Help Scout, Intercom, Freshdesk.
Gather feedback from the CRM tools you use
Set workflows in your CRMs to send surveys and feedback forms to your contacts.
Distribute Surveys to your Marketing contacts
Send forms to your contacts via tools like ActiveCampaign and Mailchimp.
Send surveys post transaction for eCommerce
Take post purchase feedback by integrating Zonka Feedback to eCommerce stores like Shopify, WooCommerce.
APIs, Webhooks and Zapier
Trigger surveys from actions based on any tool using Zapier, APIs and Webhooks.
Surveys per month