Send Surveys & Capture Feedback across channels

WEBSITE FEEDBACK

Collect feedback on your website

Get post transaction, exit intent, general website visitor feedback with Website Surveys.

• Microsurveys

  Micro Surveys are short surveys ideal for collecting quick feedback on your website.

• Feedback Button

  Add a feedback button on targeted web pages for audiences to opt to give feedback.

• Slide Outs

  Slide out a feedback form on your website (ideally based on an event) to get feedback.

• Pop Ups

  Trigger pop up surveys on websites get feedback or run surveys.

• Embed & Links

  Embed surveys within your web page body or in-app.

OFFLINE & KIOSKS

Collect feedback from your on-site visitors

Get in-moment, on-premises feedback from your customers by using touchscreen tablets and devices.

• Android Feedback App

  Turn your Android tablets and smartphones to feedback devices with Zonka Feedback.

• iPad Feedback App

  Use iPads and iPhones to take feedback on premises from your customers.

• Kiosk Surveys

  Run unattended surveys and feedback forms on your touchscreen devices.

• Offline Surveys

  Collect feedback, even without WiFi, at remote locations with the Offline Survey App.

EMAIL SURVEYS

Send surveys & collect responses in Emails

Trigger email surveys and in-signature emails with Feedback button, Link or embedded questions. 

• Email Survey Invitations

  Send Survey web links as buttons or links through emails to your customers.

• Embedded Email Surveys

  Embed CX Metrics questions like NPS, CES and CSAT within your email body.

• In-Signature Email Surveys

  Embed questions (NPS, CES, CSAT) or add survey link or button in your signature. 

• Schedule Email Surveys

  Compose and send email surveys scheduled for a later date and time.

• Download and Share Email Templates

  Download and use Email Templates in your marketing and email platforms to get feedback and conduct surveys.

SMS SURVEYS

Send survey Invitations via SMS

Reach out to any customer with a smartphone with SMS Surveys for real-time feedback. 

• SMS Survey Link

  Send survey links in text messages to access mobile responsive survey on their browser. 

• Scheduled SMS Surveys

  Schedule SMS with survey links to be sent at a later time and date.

• SMS Surveys triggered via third party apps

  Automatically trigger survey SMS after an interaction or transaction with integrations to tools you use.

• Automate SMS surveys with APIs

  Use Zonka Feedback APIs in your own platform to automate SMS surveys. 

INTERCOM SURVEYS

Collect feedback in Intercom

Evaluate customer satisfaction with the support they’ve received by taking feedback directly in Intercom.

• Add Feedback Form to Intercom Messenger

  Add Feedback button or send surveys in Intercom messengers during or post chat. 

• Send Feedback Requests in Custom Bots

  Create custom bots and set conditions to automatically send NPS, CES and CSAT surveys.

• Automated Intercom Emails

  Add workflows to send automatic survey emails with the feedback link or question.

• Embedded Feedback Buttons in Posts

  Embed survey questions or feedback button directly in Intercom posts.

SEND SURVEYS VIA INTEGRATIONS

Connect to Tools to trigger surveys

• Collect Help Desk post resolution feedback

  Trigger feedback forms automatically after a ticket is closed or updated in Help Desks like Zendesk, Help Scout, Intercom, Freshdesk.

• Gather feedback from the CRM tools you use

  Set workflows in your CRMs to send surveys and feedback forms to your contacts.

• Distribute Surveys to your Marketing contacts

  Send forms to your contacts via tools like ActiveCampaign and Mailchimp.

• Send surveys post transaction for eCommerce

  Take post purchase feedback by integrating Zonka Feedback to eCommerce stores like Shopify, WooCommerce. 

• APIs, Webhooks and Zapier

  Trigger surveys from actions based on any tool using Zapier, APIs and Webhooks.