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CSAT with Key Indicators

Gather quality customer feedback and build amazing customer experiences by using CSAT Key Indicators Survey Template. Choose from different styles of our CSAT survey questions. Click on ‘Use this template’ button and get started right away.

How to use the CSAT with Key Indicators Template? 

The CSAT with key indicators Template is a free template available in Zonka Feedback. To use this template, follow these steps. 

Popular Ways to use the CSAT with Key Indicators Template 

CSAT surveys can be sent to customers after transactions or interactions with the brand to measure their satisfaction. You can either measure customers’ satisfaction after a certain experience or go for measuring the overall satisfaction with the brand.  Here are different channels that you can use to capture customer satisfaction score: 

Ready to take it a step further?

Create your CSAT key indicator survey with Zonka Feedback and gather hassle-free customer feedback. Know the reason behind your unhappy customers and turn them into promoters. This template allows you to make smart surveys with skip logic, custom actions and customize templates as you like. Plus you can create a customizable survey link and share it via various survey channels. 

List of CSAT with Key Indicators Questions

The following questions are included in this survey template.

  • How satisfied are you with your experience with our company?

  • What do you suggest we can work on to improve your experience?

  • What is the primary reason for your rating?

FAQs about CSAT with Key Indicators Template

  1. How often should CSAT be measured?

CSAT is traditionally used to measure immediate feedback, but it can also be used to measure satisfaction over time. If you want to track customer satisfaction over time, send CSAT surveys quarterly.

      2. Is CSAT qualitative or quantitative?

Customers are asked to rate their level of satisfaction with a product, service, experience, or company in CSAT score surveys, which are also quantitative.

      3. What is a good CSAT response rate?

A good CSAT response rate is around 25%, and a CSAT survey response rate of 50% or higher is considered excellent.

Create and send this CSAT with key indicators Template

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