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Customer Effort Score Survey Template

Use this quick Customer Effort Score Survey Template to measure the perceived levels of effort your customers have to put into a certain interaction with customer success teams to achieve their goals. 

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Collect feedback from your customers to assess the amount of effort they have to put with your Customer Success teams in real-time. Gauge customer satisfaction with your customer service agents, helpdesks, self-help modules, and more using Customer Effort Score Survey Template.

Customer Effort Score Survey Questions

  1. 1. To what extent do you agree with the following statement? The company made it easy for me to handle my issue.
    • Strongly Disagree
    • Disagree
    • Somewhat Disagree
    • Neutral
    • Somewhat Agree
    • Agree
    • Strongly Agree
  2. 2. What is the primary reason for your score?

Customer Effort Score Survey Template FAQ

  • 1. What is the Customer Effort Score (CES) Survey?

    The Customer Effort Score (CES) Survey is a customer satisfaction metric that measures the ease of a customer's experience while interacting with a product, service, or process. It helps identify areas where customers may encounter difficulties or challenges.

  • 2. Why should I use the CES survey?

    The CES survey helps businesses understand the level of effort customers have to put in to engage with their offerings. It provides insights into areas that require improvement and allows businesses to prioritize efforts to enhance the customer experience.

  • 3. Can I customize the CES survey template?

    Yes, you can customize the CES survey template to fit your specific needs. You can modify the statement, adjust the rating scale, and add additional questions based on your business requirements.

  • 4. When should I use the CES survey?

    The CES survey can be used at various touchpoints along the customer journey, such as after a purchase, after customer support interactions, or after completing a service. It helps identify areas where customers may face challenges or experience frustration.

  • 5. Can I combine the CES survey with other customer satisfaction metrics?

    Yes, the CES survey can be used in conjunction with other customer satisfaction metrics, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). This provides a comprehensive view of the customer experience and helps identify areas for improvement.

Create and send this CES Survey with Zonka Feedback

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