Use this quick Customer Effort Score Survey Template to measure the perceived levels of effort your customers have to put into a certain interaction with customer success teams to achieve their goals.
Collect feedback from your customers to assess the amount of effort they have to put with your Customer Success teams in real-time. Gauge customer satisfaction with your customer service agents, helpdesks, self-help modules, and more using Customer Effort Score Survey Template.
The Customer Effort Score (CES) Survey is a customer satisfaction metric that measures the ease of a customer's experience while interacting with a product, service, or process. It helps identify areas where customers may encounter difficulties or challenges.
The CES survey helps businesses understand the level of effort customers have to put in to engage with their offerings. It provides insights into areas that require improvement and allows businesses to prioritize efforts to enhance the customer experience.
Yes, you can customize the CES survey template to fit your specific needs. You can modify the statement, adjust the rating scale, and add additional questions based on your business requirements.
The CES survey can be used at various touchpoints along the customer journey, such as after a purchase, after customer support interactions, or after completing a service. It helps identify areas where customers may face challenges or experience frustration.
Yes, the CES survey can be used in conjunction with other customer satisfaction metrics, such as Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). This provides a comprehensive view of the customer experience and helps identify areas for improvement.