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Customer Effort Score Survey Template

Use this quick Customer Effort Score Survey Template to measure the perceived levels of effort your customers have to put into a certain interaction with customer success teams to achieve their goals. 

Collect feedback from your customers to assess the amount of effort they have to put with your Customer Success teams in real-time. Gauge customer satisfaction with your customer service agents, helpdesks, self-help modules, and more using Customer Effort Score Survey Template.

Customer Effort Score Survey Questions

  1. 1. To what extent do you agree with the following statement? The company made it easy for me to handle my issue.
    • Strongly Disagree
    • Disagree
    • Somewhat Disagree
    • Neutral
    • Somewhat Agree
    • Agree
    • Strongly Agree
  2. 2. What is the primary reason for your score?

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