Zonka Feedback’s general customer satisfaction survey template helps understand your customers’ overall satisfaction and dissatisfaction with your brand. The survey enables collecting additional feedback like your customers’ likeliness of shopping with you again and suggestions that you can use to better meet their expectations.
Zonka Feedback allows multichannel feedback collection so you can use our customer satisfaction survey template in different ways:
Email and SMS: You can send the survey links to your customers via email or SMS. You can also embed the CSAT question in the email body or signature to increase the survey response rate. Participants who wish to share detailed feedback can always be redirected to the survey web page.
Website/App: You can embed the survey directly into your order confirmation page so customers can share feedback post-purchase. You can also use the website feedback widget to collect feedback on both the website and mobile apps.
Mobile/Tablet/Kiosk: You can collect feedback in your retail store from visitors using auto-reloaded mobile, tablet, and kiosk surveys. You can also use offline surveys if internet connectivity is a challenge.
QR Code: You can embed the survey link in a QR code that your on-site customers can scan to land on the survey page and share feedback.
You can start using our customer satisfaction survey template free of cost with a simple sign up on Zonka Feedback for a free trial.
The customer satisfaction survey questions in this template include:
Sign Up on Zonka Feedback for free and implement a Detailed General Customer Satisfaction Survey Template in your account to capture the data.
What questions should I ask in the customer satisfaction survey template?
How to measure customer satisfaction?
Customer satisfaction can be measured across three global metrics the Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). You can use Zonka Feedback customer satisfaction survey template to get started right away.