×
Request a Demo

Book a Demo with Zonka Feedback

Detailed General Customer Satisfaction Survey Template

With this all-inclusive detailed general customer satisfaction survey template, understand how your customers perceive your product or services and what are their satisfaction levels. Uncover faulty areas and make suitable amendments to enhance your customer experience.

This general customer satisfaction survey template can be used by any industry like hospitality, healthcare, retail, automobiles, e-commerce, and more.

Understanding Detailed General Customer Satisfaction Survey Template

Zonka Feedback’s general customer satisfaction survey template helps understand your customers’ overall satisfaction and dissatisfaction with your brand. The survey enables collecting additional feedback like your customers’ likeliness of shopping with you again and suggestions that you can use to better meet their expectations.

How to Use Customer Satisfaction Survey Template?

Zonka Feedback allows multichannel feedback collection so you can use our customer satisfaction survey template in different ways:

Email and SMS: You can send the survey links to your customers via email or SMS. You can also embed the CSAT question in the email body or signature to increase the survey response rate. Participants who wish to share detailed feedback can always be redirected to the survey web page.

Website/App: You can embed the survey directly into your order confirmation page so customers can share feedback post-purchase. You can also use the website feedback widget to collect feedback on both the website and mobile apps.

Mobile/Tablet/Kiosk: You can collect feedback in your retail store from visitors using auto-reloaded mobile, tablet, and kiosk surveys. You can also use offline surveys if internet connectivity is a challenge.

QR Code: You can embed the survey link in a QR code that your on-site customers can scan to land on the survey page and share feedback.

You can start using our customer satisfaction survey template free of cost with a simple sign up on Zonka Feedback for a free trial. 

List of Customer Satisfaction Survey Questions

The customer satisfaction survey questions in this template include: 

  • Overall, how satisfied or dissatisfied are you with our company?
  • Which of the following words would you use to describe our products?
  • How well do our products meet your needs?:
  • How long have you been a customer of our company?
  • How likely are you to purchase any of our products again?
  • Do you have any other comments, questions, or concerns?

Sign Up on Zonka Feedback for free and implement a Detailed General Customer Satisfaction Survey Template in your account to capture the data.

FAQs

What questions should I ask in the customer satisfaction survey template?

  • Please rate your satisfaction with our products/services.
  • How well do our products meet your needs/
  • How likely are you to do business with us in the future?
  • Do you have any other comments, questions, or concerns?

How to measure customer satisfaction?

Customer satisfaction can be measured across three global metrics the Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). You can use Zonka Feedback customer satisfaction survey template to get started right away. 

Create and send this Detailed General Customer Satisfaction Survey Template

Get Started