Detailed General Customer Satisfaction Survey Template

Understanding Detailed General Customer Satisfaction Survey Template

Zonka Feedback’s general customer satisfaction survey template helps understand your customers’ overall satisfaction and dissatisfaction with your brand. The survey enables collecting additional feedback like your customers’ likeliness of shopping with you again and suggestions that you can use to better meet their expectations.

How to Use Customer Satisfaction Survey Template?

Zonka Feedback allows multichannel feedback collection so you can use our customer satisfaction survey template in different ways:

Email and SMS: You can send the survey links to your customers via email or SMS. You can also embed the CSAT question in the email body or signature to increase the survey response rate. Participants who wish to share detailed feedback can always be redirected to the survey web page.

Website/App: You can embed the survey directly into your order confirmation page so customers can share feedback post-purchase. You can also use the website feedback widget to collect feedback on both the website and mobile apps.

Mobile/Tablet/Kiosk: You can collect feedback in your retail store from visitors using auto-reloaded mobile, tablet, and kiosk surveys. You can also use offline surveys if internet connectivity is a challenge.

QR Code: You can embed the survey link in a QR code that your on-site customers can scan to land on the survey page and share feedback.

You can start using our customer satisfaction survey template free of cost with a simple sign up on Zonka Feedback for a free trial.