If you are looking for a way to boost the growth of your eCommerce store or website, then it is better to ask your customers. For this, you can send the eCommerce Website Feedback Survey to your customers at possible customer touchpoints like post-order confirmation, post-purchase, or post-transaction. This interaction with customers enables you to collect experience data to improve your eCommerce website.
Sometimes it happens that your visitors just browse the store and simply leave your store. So, here in this situation, you need to send an eCommerce Website Feedback Survey to your customers to identify the potential churn. It also enables you to learn more about your customers’ expectations and strategize your business operations to improve customer experience and retain them back to your store.
Our highly customized eCommerce Website Survey Template ensures a personalized survey experience by allowing your customers to skip any questions that they do not wish to answer. Not only this, your customers across the globe can attend your surveys and answer your surveys in different languages.
Zonka Feedback offers various channels to easily distribute your surveys, including Email, SMS, Website Feedback (Embedded or Popover), share web survey links via email, SMS, Social Media. You can also share the survey link via QR code that enables the customers to scan the code and give feedback quickly.
Responses from your customers help you understand the strengths and weaknesses of your store’s products or services. The easiest way to evaluate the potential of your eCommerce website is by using the ready-made eCommerce Website Feedback Template of the Zonka Feedback.
Various powerful Website Feedback Software provides advanced filters to view specific responses like comments or filter by date. The collaborative inbox of the Website Feedback Tool gives you and your team the ability to analyze feedback data, convert them into tasks, and work closely with your team to take action.
You can trigger the eCommerce Website Feedback Survey Template via powerful integrations and custom APIs to do feedback management on steroids.
To create and send eCommerce Website Feedback Surveys using the eCommerce Website Feedback Survey Template, just sign up or sign in to Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.
The following questions are included in this Ecommerce Website Feedback Survey Template.
If you're looking at capturing Customer Details, you can add more questions to the Lead Capture Survey. You can also integrate your tools and pass data while taking feedback using this Survey Template.
Sign Up on Zonka Feedback for free and implement an ecommerce Website Feedback Survey in your account to capture customer data.