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Streamline bug tracking with this customizable Bug Report Form Template, designed for SaaS, apps, and tech platforms—ensure flawless performance!
Empower your team to tackle bugs effectively with this Bug Report Form Template. Capture critical feedback, streamline bug tracking, and resolve issues faster to enhance product performance and ensure a seamless customer experience.
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The Bug Report Form Template captures key details about the bug tracking process, including bug reports, including bugs in SaaS products and tech platforms, helping teams quickly track, understand, and resolve issues.
Please describe the bug/issue here
A clear bug description gives the team essential context about what’s happening. This helps prioritize and track bugs effectively across the software.
Take a screenshot or attach an image of the bug (if available)
Visuals are powerful. Screenshots make it easier for developers to see exactly what’s going wrong, which helps in both issue tracking and providing expected and actual results, making the bug reporting process more efficient.
On which browser did you face the issue?
Google Chrome
Mozilla Firefox
Internet Explorer
Safari
Others
Knowing the browser version helps pinpoint compatibility issues, so the team can recreate and resolve bugs under the exact conditions users experience. This ensures that the bug tracking tool has all the details necessary for efficient testing and issue tracking.
Which device are you using?
Laptop
Personal Desktop
Mobile Phone
Tablet
Device type and operating system can impact how bugs show up. Collecting this information is an essential part of the bug reporting process, allowing your bug tracking tool to gather all the environment details accurately, allowing the QA team to track bugs accurately. This detail ensures the team has the right setup to test and fix the bug effectively.
The standard NPS survey question, “How likely are you to recommend our product to a friend or colleague?” can be customized to make it more relevant to specific product aspects or recent customer interactions. Here are a few ways to tailor it:
“Based on your experience with our [new feature/product aspect], how likely are you to recommend our product?”
This approach is valuable for beta testing, helping you gather customer feedback on usability and feature interest, which directly impacts customer satisfaction and customer loyalty.
For example, “Following your recent [purchase/update] of our product, how likely are you to recommend it to others?”
This question variant gives insights into specific experiences, like a new product update or support interaction, and helps track customer loyalty trends tied to recent changes.
For high-value or long-term users, try, “As a valued [customer type] of [Product Name], how likely are you to recommend our product to your network?”
Customizing for segments reveals how different customer groups view the product, helping address distinct needs that foster loyal customers and improve net promoter score (NPS).
These customized questions are designed to capture the precise details needed to enhance the bug reporting process for SaaS products, mobile applications, and other tech platforms. They expand upon existing questions to make each bug report more actionable and complete for the development team.
1. Outline Steps to Reproduce the Issue
Asking for specific steps to reproduce the bug allows the team to fully understand how the issue unfolded, making it easier to replicate and resolve the problem accurately.
Example: “Please outline the exact steps you took before encountering the issue. Include any settings or actions involved.”
2. Indicate Platform and Software Version
Providing the software version and platform details helps clarify the environment in which the bug occurred. This is essential for tracking compatibility issues across different setups.
Example: “On which platform and software version did the issue occur (e.g., Android app version 2.1, iOS app version 3.0, or desktop version)?”
3. Frequency of the Issue
Understanding how often the bug appears helps determine its severity. Bugs that occur frequently may need immediate attention, while one-off issues may be deprioritized.
Example: “How frequently have you encountered this issue?”
Only once
Occasionally
Every time I use this feature
4. Rate the Impact of the Issue
Determining the impact level lets users rate the bug’s effect on their workflow. This prioritization is key in a bug tracking tool, helping the team focus on the most disruptive bugs.
Example: “How does this issue impact your usage of the product?”
Minor inconvenience
Major disruption
Blocks core functionality
5. Provide Device-Specific Details
Gathering details such as the operating system, device model, or firmware version ensures accuracy, especially for bug tracking on mobile apps or custom configurations.
Example: “Please provide details such as your device model, operating system, and any other relevant specifications.”
6. Describe Active System Settings or Configurations
System settings, such as VPNs, developer modes, or accessibility adjustments, can impact functionality. Collecting this information helps the team identify configuration-specific software bugs.
Example: “Were any special system settings active when the issue occurred (e.g., VPN, developer mode, or accessibility features)?”
7. Note Active Third-Party Integrations or Plugins
Sometimes, third-party plugins or integrations affect software behavior. Including this question helps pinpoint if external factors may be contributing to the bug.
Example: “Were any third-party integrations, plugins, or other software active when you encountered this issue? If so, please list them.”
8. Assign a Priority Level
Allowing users to set a priority level based on how critical the bug is for their tasks enables the team to focus on the most urgent bug reports first.
Example: “How urgent is this issue for your work?”
Low
Medium
High
9. Additional Comments
An open-ended section allows users to add additional details that may aid in the bug’s diagnosis, including unexpected actual results or context the team may need.
Example: “Please share any additional information that could help us understand and resolve this issue more effectively.”
Using the Bug Report Form Template can simplify and streamline the process of collecting and resolving issues in your SaaS product or tech platform. This bug report survey template allows you to collect bug reports in a structured way, making issue tracking more efficient and effective. This guide walks you through each step to ensure the bug reporting process is both effective and user-friendly.
Begin by signing up for a free trial to access the Bug Report Form Template and explore all its features. Once logged in, go to the templates library to find and start customizing your bug report form. It’s a quick setup, designed to help you gather essential bug reports right away.
Customize the sample bug report template to match your product’s needs. Add any custom fields to capture specific details, such as steps to reproduce the bug, steps to reproduce, operating system, software version, or device specifications. Tailoring the form ensures users can provide all the details needed for accurate and effective bug tracking.
Before sharing the form, use the preview feature to check how it looks. This step ensures the bug report form is intuitive and that your customization is spot on. It is important to provide a user-friendly interface to ensure all the details are captured effectively. Adjust any layout or question styles if needed, making sure the form is clear and encourages complete responses.
Choose effective channels to share your bug report form. Each channel reaches users at the right time, increasing the chances of receiving a timely and detailed good bug report, with expected and actual results clearly outlined. This helps the dev team understand the discrepancies in the testing process more effectively..
In-App Feedback Button: Place a “Report a Bug” button within your app, so users can report issues directly as they occur. This approach is convenient and increases the chances of capturing accurate bug details.
Web Widgets: Use a floating web widget that users can access at any time. A “Report an Issue” widget on key pages lets users document bugs without leaving the interface, simplifying bug tracking.
Post-Update Pop-Ups: After major updates or feature launches, display a pop-up inviting users to report any new software bugs they encounter. This helps your team quickly learn about any post-update issues.
Customer Support Chat Integrations: Embed the bug report form link in customer support chat platforms like Intercom or Zendesk. Users who report issues can be prompted to fill out the form for a structured bug report.
Email Follow-Up: For users who’ve mentioned issues informally or through helpdesk, send a follow-up email linking to the bug reporting template. This approach encourages them to provide additional context and critical details needed for efficient bug fixes.
This template integrates smoothly with tools your team may already use, including project management tools and bug trackers. Set up automated workflows so that each bug report is logged directly into your bug tracking tool or project management tool, ensuring that all bug tracking templates are utilized effectively.bug tracking tool. This automation keeps all bug data in one place and simplifies the tracking process for your team, from initial bug description to resolution.
Once the bug report is resolved, don’t forget to follow up with the user who submitted it. Closing the feedback loop is key to maintaining positive user relationships. The template makes it easy to update users on the resolution status of their reported bugs, keeping them informed and appreciated.
Effective bug reporting at the right moments enables quick fixes and proactive improvement of your product. Here are ideal scenarios for using this bug report form to streamline the bug reporting process and keep your users happy.
Why: New features and beta releases often bring unexpected software bugs. Allowing users to report bugs during these stages helps the development team catch and resolve issues before full deployment.
How to Use: Make the bug report form available to beta users or display it after users interact with new features, inviting them to share feedback on any issues.
Why: After an update, users may find issues that didn’t surface during testing. Collecting new bug reports right after deployment allows your team to quickly resolve any missed software bugs.
How to Use: Use the bug report templates in a post-deployment pop-up or as an in-app feedback button, making it easy for users to report any problems they experience. This also helps provide the exact steps needed to reproduce the bug, ensuring clarity during the testing process.
Why: Many users report issues to customer support first. Embedding the bug report form in your support system allows agents to capture complete bug information, helping streamline the issue tracking process.
How to Use: Add the bug reporting template link to your customer support chat or ticketing platforms. Support agents can prompt users to fill out the form for more detailed bug information.
Why: New users may encounter onboarding-related bugs that long-time users overlook. Encouraging bug reports during onboarding helps improve the user experience from the start.
How to Use: Include the bug report form template in the onboarding process or send it as a follow-up email, asking new users to share any issues they encountered.
Why: Structured bug reporting helps the QA team report issues systematically, making it easier for developers to prioritize and resolve bugs.
How to Use: Provide the bug tracking template to QA and development teams. It can be shared through internal links or embedded in the testing environment for consistent use.
Why: Compatibility issues can affect bug tracking across different devices and operating systems. Encouraging users to report platform-specific bugs helps identify patterns and resolve software bugs unique to each environment.
How to Use: Enable the bug report form within each platform version (e.g., mobile app, desktop software) and prompt users to report issues based on their platform or device.
Why: Major redesigns can introduce new bugs or disrupt workflows. Capturing bug reports after a redesign helps improve the product's usability and optimize the user interface.
How to Use: Make the bug report form available after users interact with the redesigned interface, either in-app or via a follow-up email, encouraging them to share any critical details about usability issues.
Why: Certain areas of your platform, like billing or account settings, are crucial to user satisfaction. Ensuring that bugs are caught and resolved at these points prevents disruptions in key user interactions.
How to Use: Place the bug report form template on high-traffic or critical pages via a feedback button or widget, prompting users to report issues when they experience them.
A bug report survey template is a structured form designed to help users report software bugs and technical issues within your SaaS product, tech platform, or application. By providing a standardized format, the template ensures that each bug report contains essential details, making it easier for development teams to identify, track, and resolve issues efficiently.
Using a bug report survey template simplifies the bug reporting process, making it easy for users to submit complete, actionable bug reports. This template ensures that users provide critical details (such as operating system, steps to reproduce, and actual results), helping your team prioritize and fix bugs quickly to enhance the overall user experience.
Yes, the bug report survey template can be fully customized to align with your company’s brand identity. You can add your logo, adjust colors, and modify question formats to create a user-friendly and branded experience that reflects your company’s design and style.
Absolutely. The bug report survey template includes an option for users to attach screenshots or files, which can provide valuable visual context for the bug description. Attachments help your team see the actual results users experience, allowing for quicker diagnosis and more effective bug fixes.
Yes, you can set up workflows to notify users about bug resolution status. Through automated email updates or in-app notifications, users receive timely updates, helping them stay informed. This transparency builds trust and keeps users engaged with your product as they see issues being actively resolved.
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