Product CES Survey Template

Use this Customer Effort Score survey template to find out how easy or difficult it is for customers to interact with your customer success teams to achieve their goals.

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Gather customer satisfaction and measure their perceived level of effort after a complete interaction with your Customer Success teams. Gauge feedback on ease of getting support, ease of using product/service, finding information needed, and much more.

Product CES Survey Template Questions

1. To what extent do you agree or disagree with the following statement? (The company made it easy for me to resolve my issues.)

Strongly Disagree
Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Agree
Strongly Agree

What do you suggest we could do better?

Faster Customer Support
Live Chat Availability
More Help in Issue

Product CES Survey Template