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Product CES Survey Template

Use this Customer Effort Score survey template to find out how easy or difficult it is for customers to interact with your customer success teams to achieve their goals. 

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  • Lightening fast setup
Gather customer satisfaction and measure their perceived level of effort after a complete interaction with your Customer Success teams. Gauge feedback on ease of getting support, ease of using product/service, finding information needed, and much more.

Product CES Survey Template Questions

  1. 1. To what extent do you agree or disagree with the following statement? (The company made it easy for me to resolve my issues.)
    • Strongly Disagree
    • Disagree
    • Somewhat Disagree
    • Neutral
    • Somewhat Agree
    • Agree
    • Strongly Agree
  2. What do you suggest we could do better?
    • Faster Customer Support
    • Live Chat Availability
    • More Help in Issue

Create and send this Product CES Template

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