right_arrow_blueIntroducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more

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Product CES Survey Template

Use this Customer Effort Score survey template to find out how easy or difficult it is for customers to interact with your customer success teams to achieve their goals. 

  • Try 7 days for Free
  • Lightening fast setup
Gather customer satisfaction and measure their perceived level of effort after a complete interaction with your Customer Success teams. Gauge feedback on ease of getting support, ease of using product/service, finding information needed, and much more.

2

2

30 secs

Product CES Survey Template Questions

  1. 1. To what extent do you agree or disagree with the following statement? (The company made it easy for me to resolve my issues.)
    • Strongly Disagree
    • Disagree
    • Somewhat Disagree
    • Neutral
    • Somewhat Agree
    • Agree
    • Strongly Agree
  2. What do you suggest we could do better?
    • Faster Customer Support
    • Live Chat Availability
    • More Help in Issue

Create and send this Product CES Template

Get Started

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.