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This quick CSAT Template offered by Zonka Feedback is an easy way to collect feedback and find out the CSAT score. Here are the benefits of using this template:
It helps you gain valuable feedback.
Helps to determine areas of improvement.
Helps to maintain customer loyalty.
Helps to deliver the best customer experience.
The Quick CSAT Survey Template is available in Zonka Feedback. To use this template, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Helpdesk & Agent Feedback’. Choose CSAT, and choose Quick CSAT survey template, Preview the Template and if you’re happy with the questions, click on ‘Use this Template’.
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
With Zonka Feedback, you can have your quick CSAT survey up & running in a few minutes. Once you set up a free account, click on use this template & start using the template by editing the questions. Further, you can build and customize your CSAT surveys in minutes. You can use additional follow-up questions and logic questions, identify key drivers and reasons for customer feedback.
List of Quick CSAT Survey Questions
The following questions are included in this Quick CSAT Survey Template.
How satisfied are you with your experience with our company?
What is the primary reason for your rating?
For measuring customer satisfaction, you need to have a survey. A typical quick CSAT survey ask the respondents with the CSAT question (be it smiley face, star rating or any other) depending on your business. The rating question will be followed by additional, open-ended questions, asking for the users to explain the reason for their score.
2. What are the customer satisfaction survey questions?
This quick CSAT survey template has two questions which will go as follows:
How satisfied are you with your experience with our company?
What was the primary reason for your rating?
Just remember to keep your topics relevant and appropriate. For example, ask questions regarding customer sentiments.
3. Where can I use this Quick CSAT Survey template?
At your touchpoint, you can use a QR code. Another option is to send the customer an email or SMS survey once the service is completed. If you don't have internet access, you can use kiosks, mobile devices, or tablets to conduct offline surveys.
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