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Shopper Experience Survey (Detailed)

Get detailed insights about every minute aspect of the shopper experience at the retail store. Collect shopper opinion on everything like availability of items at the store, the effectiveness of the d

Do you run a store and want to know which customers buy most often? 

If yes, then this template is the ideal fit for you. We have designed this template to measure the shopper experience completely. Not only can you determine if the customer is happy with their shopping experience but you can also gain insights into store merchandising, layout and customer service. 

Using Zonka Feedback data can be collected directly in a retailed store right after the point of purchase. It increases the response and completion rates better than the traditional surveys. All the shop owners are using surveys to improve their customer experience and stay ahead of the competition. 

Get all the responses on your device & create customized surveys depending on your customers. Sharing the template is easier with all your customers. Share the link via email or SMSes allowing the customers to share their experience as quickly as possible. This survey is suitable for in-store data collection as it can work without a network connection. You can include the survey in the kiosk meaning the survey can be left in the store without an attendant.

To create a survey using the Shopper Experience Survey (Detailed), just sign up or sign in to Zonka Feedback. You’ll be able to choose this Survey Template when you begin creating your feedback form or survey.

List of Shopper Experience Survey (Detailed) Questions

The following questions are included in this Shopper Experience Survey (Detailed).

  • Which product have you purchased?
  • How would you judge the value for the price?
  • Why was it purchased?
  • How satisfied are you with your purchase experience?
  • Did you use any coupons/vouchers or receive any discount?
  • Would you buy the product again?
  • What could we do to improve your buying experience?
  • Submit your contact information if you would like us to contact you:

Sign Up on Zonka Feedback for free and implement a Shopper Experience Survey (Detailed) in your account to capture customer data.

Create and send this Shopper Experience Survey (Detailed)

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