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Smiley Terminal Survey Template

A Smiley Face Survey is a simple and user-friendly feedback collection method that uses smiley faces to measure customer satisfaction or opinions. The survey presents respondents with a range of smiley faces, each representing a different level of satisfaction or sentiment from extremely dissatisfied to highly satisfied.

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This Smiley Terminal Survey Template allows capturing customers' general sentiments and their satisfaction levels. Gauge their satisfaction at Washrooms in Airports, Restaurants, etc. or place tablets with Smiley Surveys in Banks to get rating on bank visits and services. 

Questions in Smiley Face Survey Template

  1. 1. How was you experience today?
  2. 2. What could we do better?
  3. 3. Any comments you'd like to share about your experiences?

You can leverage smiley survey template in a bunch of ways so that they align with your survey goals. Here are some of the examples of smiley survey questions you can ask.

  1. 1. Overall experience:
    • How was your overall experience today?
  2. 2. Staff service:
    • How would you rate the friendliness and helpfulness of our staff?
  3. 3. Speed of service:
    • Were you satisfied with the speed of service you received?
  4. 4. Cleanliness:
    • How would you rate the cleanliness of our premises?
  5. 5. Value for money:
    • Did you feel you got good value for your money?
  6. 6. Likelihood to recommend:
    • Would you recommend us to your friends and family?

How to use Zonka Feedback's Smiley Survey Template

  1. Access the template: Log in to your Zonka Feedback account and navigate to the "Templates" section. Find the "Smiley Survey Template" and click "Use Template."
  2. Customize the questions: Add, remove, or edit questions to align with your specific needs.
  3. Adjust design and branding: Incorporate your brand colors, logo, and tone of voice for a cohesive experience.
  4. Preview and save: Check how the survey looks and functions before saving it.
  5. Distribute the survey: Share the survey via email, SMS, QR codes, or tablets for feedback collection.

Key features of Zonka Feedback's Smiley Feedback Form Template

  1. Pre-built questions: A foundation of questions covering common aspects of customer experience.
  2. Smiley rating scale: Easy-to-understand visual feedback for respondents.
  3. Customization options: Tailor the template to match your unique needs.
  4. Multiple distribution channels: Reach customers through various platforms.
  5. Real-time reporting: Get instant insights into collected feedback.
  6. Actionable recommendations: Analyze data and make informed decisions.
  7. Mobile-friendly design: Ensure seamless experience on any device.

Types of questions to include in Smiley Survey Template

  1. Overall satisfaction: Gauge overall experience with a single smiley rating.
  2. Specific aspects: Assess satisfaction with individual elements like service, cleanliness, value, etc.
  3. Likelihood to recommend: Measure customer loyalty with a smiley NPS question.
  4. Open-ended feedback: Offer space for additional comments or suggestions.

Key tips:

  1. Keep it concise: Limit the number of questions to avoid overwhelming respondents.
  2. Use clear language: Ensure questions are easy to understand.
  3. Pilot test: Gather feedback on the survey itself before broader distribution.
  4. Offer incentives: Encourage participation with rewards or discounts.
  5. Thank respondents: Show appreciation for their time and feedback.

Smiley Face Survey Template FAQs

  • 1. Can I customize smiley face survey template to fit the branding of my business?

    Yes, you can customize Zonka Feedback's smiley face survey template to fit your branding needs. For starters, you can add or modify the survey questions with ease using our no-code survey builder. You can also create white-labeled surveys by adding your own brand logo, themes, and colors. Moreover, you can choose from a range of themes or build your own. Also, there's option to change the font, background, and colors. To make your Smiley Survey more engaging and improve response rate, you can keep different designs for introduction and exit screens.

  • 2. What types of businesses can benefit from using a smiley survey template?

    A variety of businesses can benefit from using Smiley Rating Template by improving their customer satisfaction and increase business growth. This includes businesses that come under retail, hospitality, aviation, healthcare, transportation, education, SaaS, financial services and more.

    It all comes down to how the surveys are implemented can make a major difference in understanding the Customer Experience in a more effective way. Smiley rating scale is designed to engage the respondents in a manner to make it easy for them to choose the emotion they feel corresponding to the question asked.

  • 3. What type of smiley face scale template can be used for customer satisfaction surveys?

    Depending on the intent of surveys for your company, you can use multiple types of scales for smiley surveys. Here are some of the formats you can implement using our platform to collect customer data.

    1. 2-Point Smiley Rating Scale Template
    An alternative for Yes/No questions, this template features two emotions for the respondents to choose from. It's great for collecting quick feedback and responses from customers. For instance, you can measure customer experience with 2-point smailey scale using question like - "Please rate your satisfaction with the dining experience."

    2. 3-Point Smiley Rating Scale Template
    This is another simple smiley face template example that features a happy, neutral, and sad face that accommodates a better range of feelings and expression.

    3. 5-point Smiley Rating Scale Template
    5-point Smiley Rating Scale template is a commonly used and an ideal survey used for measuring customer satisfaction. The scale covers a range of emotions and offer much granularity in your survey questions for the customers to respond

    4. 7-point Smiley Rating Scale Template
    And lastly, there's the 7-point rating Smiley Scale that offers options that translate to Extremely Happy, Very Happy, Happy, Neutral, Sad, Very Sad, & Extremely Sad. The rating scale accommodates far more differentiations and variations thus giving you precise response rates.

  • 4. Are there any benefits of using Smiley Rating Template?

    When it comes to collecting real-time data and tapping into customer sentiments, a Smiley Rating Scale Template offers plenty of benefits. Few of them are listed below:
    1. Survey questions with smiley face as options are engaging and boost response rate.
    2. Such surveys are easy to understand and do not need a specific language to decipher the meaning behind them.
    3. A Smiley Survey Template offer quick way to collect feedback both online and offline.
    4. The responses received using such surveys are usually accurate and honest.

  • 5. How can I analyze Smiley Survey Template responses?

    Zonka Feedback survey software offers advanced analytics and reporting feature allowing you to get actionable more deeper insights into Smiley Template responses. The platform offers real-time feedback reports such as:
    1. Snapshot Report
    2. Response Insights
    3. Location Insights
    4. Team Performance Report
    5. Response Inbox
    6. Trends Report
    7. Text Analytics

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