A Smiley Face Survey is a simple and user-friendly feedback collection method that uses smiley faces to measure customer satisfaction or opinions. The survey presents respondents with a range of smiley faces, each representing a different level of satisfaction or sentiment from extremely dissatisfied to highly satisfied.
This Smiley Terminal Survey Template allows capturing customers' general sentiments and their satisfaction levels. Gauge their satisfaction at Washrooms in Airports, Restaurants, etc. or place tablets with Smiley Surveys in Banks to get rating on bank visits and services.
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You can leverage smiley survey template in a bunch of ways so that they align with your survey goals. Here are some of the examples of smiley survey questions you can ask.
Key tips:
Yes, you can customize Zonka Feedback's smiley face survey template to fit your branding needs. For starters, you can add or modify the survey questions with ease using our no-code survey builder. You can also create white-labeled surveys by adding your own brand logo, themes, and colors. Moreover, you can choose from a range of themes or build your own. Also, there's option to change the font, background, and colors. To make your Smiley Survey more engaging and improve response rate, you can keep different designs for introduction and exit screens.
A variety of businesses can benefit from using Smiley Rating Template by improving their customer satisfaction and increase business growth. This includes businesses that come under retail, hospitality, aviation, healthcare, transportation, education, SaaS, financial services and more.
It all comes down to how the surveys are implemented can make a major difference in understanding the Customer Experience in a more effective way. Smiley rating scale is designed to engage the respondents in a manner to make it easy for them to choose the emotion they feel corresponding to the question asked.
Depending on the intent of surveys for your company, you can use multiple types of scales for smiley surveys. Here are some of the formats you can implement using our platform to collect customer data.
1. 2-Point Smiley Rating Scale Template
An alternative for Yes/No questions, this template features two emotions for the respondents to choose from. It's great for collecting quick feedback and responses from customers. For instance, you can measure customer experience with 2-point smailey scale using question like - "Please rate your satisfaction with the dining experience."
2. 3-Point Smiley Rating Scale Template
This is another simple smiley face template example that features a happy, neutral, and sad face that accommodates a better range of feelings and expression.
3. 5-point Smiley Rating Scale Template
5-point Smiley Rating Scale template is a commonly used and an ideal survey used for measuring customer satisfaction. The scale covers a range of emotions and offer much granularity in your survey questions for the customers to respond
4. 7-point Smiley Rating Scale Template
And lastly, there's the 7-point rating Smiley Scale that offers options that translate to Extremely Happy, Very Happy, Happy, Neutral, Sad, Very Sad, & Extremely Sad. The rating scale accommodates far more differentiations and variations thus giving you precise response rates.
When it comes to collecting real-time data and tapping into customer sentiments, a Smiley Rating Scale Template offers plenty of benefits. Few of them are listed below:
1. Survey questions with smiley face as options are engaging and boost response rate.
2. Such surveys are easy to understand and do not need a specific language to decipher the meaning behind them.
3. A Smiley Survey Template offer quick way to collect feedback both online and offline.
4. The responses received using such surveys are usually accurate and honest.
Zonka Feedback survey software offers advanced analytics and reporting feature allowing you to get actionable more deeper insights into Smiley Template responses. The platform offers real-time feedback reports such as:
1. Snapshot Report
2. Response Insights
3. Location Insights
4. Team Performance Report
5. Response Inbox
6. Trends Report
7. Text Analytics