We have got an opportunity to be proud once again! We are more than happy to announce that Zonka Feedback has been again named as "High Performer" in the G2 Grid Report in the 'Experience Management' Category for Winter 2021.
You all know that G2.com, Inc. or G2 Crowd is a peer-to-peer review site for business software. Being launched by former employees of BigMachines in May 2012, the company's focus is to aggregate user reviews for business software. Its headquarters are located in Chicago.
The company highlights the top performing software platforms every quarter based on the real reviews from the customers. G2 has algorithms to identify the fraudulent reviews made by the employees of a company for their own products as wells as for competitor's products. Above that, it also requests its users to share screenshots of the reviewer using the product for verification purposes.
This makes this entity real and trustworthy and adds more reliability to our recognition. The fact that we are able to get this recognition consecutively for the second time adds to our excitement and gives us more reasons to be proud!
This has been possible with the efforts of all our teams who are determined to add continuous improvement in our product and serve the customers in the best possible way. The recognition is a great source of motivation for all of us as it proves that our efforts matter!
Here are some key highlights of Zonka Feedback's Score in G2:
- Ease of Use: 9.6
- Quality of Support: 9.7
- Ease of Setup:10
Let's see what our users liked about us through some of the reviews below:
"Packed with features, makes building surveys easy and add logic and humps as well. The support team is helpful and available on chat. I also have their WhatsApp number to make contact anytime. I’m not on the enterprise plan but they treat me like they care. Which I really like."
"For us, it's definitely how easy to use it is. Zonka Feedback helped us turn in different types of surveys with our organization's flavor, for different settings, all very easily. Can be used by anybody! On top of that, it's all-device-compatible."
"Planning to take a customer feedback survey, go to 'Zonka'. Great Service and great support! Very quick in response. the reports were quite insightful and very convenient to analyze. I would definitely recommend to use their service. Customization is another factor, which was done easily."
"I like the simplicity of designing surveys and the logic flows that sit behind them. I find support very responsive and keep to help out wherever they can."
"The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis."
The definition of success for us is the success and satisfaction of our customers and that's why our focus is always on serving our customers in the best possible way and making their experience better each day.
A big THANK YOU to all our customers from all of us at Team Zonka for recognizing our efforts and zeal to serve you! All this is possible because of you. ❤️