Text your way to Real-Time Feedback – Introducing WhatsApp Surveys! Learn more ➝
HOTEL GUEST FEEDBACK SOFTWARE
Measure guest feedback, analyze your staff's performance, and improve the overall hotel stay experience by capturing feedback during or after check-out with Zonka Feedback.
Sign up now for free and start taking customer feedback in minutes!
With post-check out, mid-stay, in-restaurant feedback - reach and measure guest experience at every touchpoint
Enable key stakeholders to view guest feedback and set real-time alerts & notifications to keep them informed for quick action
Send follow-up emails and SMS to happy guests to encourage testimonials and reviews on online platforms
With quick action workflows and closing the feedback loop, deliver positive guest experiences so they come back again
Create Engaging Experiences
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Build Experience
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
TYPES OF GUEST FEEDBACK
Capture feedback of your hotel guest post-check-out about their experience in detail - including feedback about in-room dining, staff helpfulness, etc. with Hotel Guest Satisfaction feedback forms.
Measure the satisfaction of guests during their stays. The analysis of data can be used to evaluate the staff's performance and overall guest experience.
Turn the guest check-in process digital for easy guest data capture with a kiosk setup at the reception.
Measure the experience of guests at the in-hotel restaurant, and keep your restaurant's staff in the loop with real-time feedback monitoring and notifications for actionable feedback.
Know what your guests think about your hotel facilities like the pool, gym & spa. Access staff's performance, fix loopholes and improve the guest experience.
Keep your guests engaged by offering them benefits like discounts on spas, rooms, etc. to retain customers using Loyalty Program Sign Up Forms.
HOTEL STAFF FEEDBACK
Add your hotel staff to your Guest Feedback Tool and measure the guest's feedback about the respective staff/department.
Distribute Surveys
Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools you use to trigger surveys through Integrations.
Get instant feedback using 100% customizable website surveys.
Microsurveys
Microsurveys to get instant feedback from your users
Feedback Button
Place feedback button anywhere in your website or web product
Slide Outs
Left and Right Slide-outs enabling you to get instant feedback
Pop-ups
Conditional pop-ups to capture feedback
Exit Surveys
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS Surveys
Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices
Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.
Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
SURVEY REPORTS
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Global Brands
Countries
Surveys per month
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.