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HOTEL GUEST FEEDBACK SOFTWARE

Hotel Feedback Software to measure and improve Guest Experience

Measure guest feedback, analyze your staff's performance, and improve the overall hotel stay experience by capturing feedback during or after check-out with Zonka Feedback. 

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Hotel_Feedback_Software_headrer-img

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Transform Guest Experience with Hotel Feedback Software

Measure guest experience at every touchpoint

With post-check out, mid-stay, in-restaurant feedback - reach and measure guest experience at every touchpoint

Keep staff efficiency & performance in check

Enable key stakeholders to view guest feedback and set real-time alerts & notifications to keep them informed for quick action

Generate reviews on online platforms

Send follow-up emails and SMS to happy guests to encourage testimonials and reviews on online platforms

Enhance & Improve Customer Experience

With quick action workflows and closing the feedback loop, deliver positive guest experiences so they come back again

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Create Engaging Experiences

Build your Surveys

Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor. 

  • bookmarkBuild Experience

    Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.

  • file-textDynamic Surveys

    Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys. 

  • message-square Variables & Pre-Fill Data

    With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .

Build your first survey 

TYPES OF GUEST FEEDBACK

Set up different types of Guest Feedback Forms

Guest Satisfaction Feedback Guest Satisfaction Feedback 

Capture feedback of your hotel guest post-check-out about their experience in detail - including feedback about in-room dining, staff helpfulness, etc. with Hotel Guest Satisfaction feedback forms.

Inpatient Feedback Survey
Guest Mid-stay Feedback Guest Mid-Stay Feedback

Measure the satisfaction of guests during their stays. The analysis of data can be used to evaluate the staff's performance and overall guest experience.

Outpatient Feedback Survey.png
Guest Check-in form Guest Check-In Form

Turn the guest check-in process digital for easy guest data capture with a kiosk setup at the reception.

Health Risk Assessment Survey for Patients
In-hotel Restaurant Surveys In-hotel Restaurant Surveys

Measure the experience of guests at the in-hotel restaurant, and keep your restaurant's staff in the loop with real-time feedback monitoring and notifications for actionable feedback.

COVID 19 Survey
Pool, Gym, & Spa Surveys Pool, Gym & Spa Surveys

Know what your guests think about your hotel facilities like the pool, gym & spa. Access staff's performance, fix loopholes and improve the guest experience.

Patient Registration Form - Offline Surveys
Loyalty Program Sign-up Forms Loyalty Program Sign-Up Forms

Keep your guests engaged by offering them benefits like discounts on spas, rooms, etc. to retain customers using Loyalty Program Sign Up Forms.

Patient Registration Form - Offline Surveys
Guest Satisfaction Feedback Outpatient Feedback Survey.png Health Risk Assessment Survey for PatientsCOVID 19 SurveyPatiet Registration Form - Offline SurveysInpatient Feedback Survey

HOTEL STAFF FEEDBACK

Measure guest feedback for staff

Add your hotel staff to your Guest Feedback Tool and measure the guest's feedback about the respective staff/department.

  • Measure feedback for specific staff/department
  • Get department-wise and comparison reports
  • View satisfaction scores, responses, and reports for staff in Team Performance Report
  • Use the feedback reports and data to implement more guest-care approach
  • Improve the quality of hotel services
Hotel Staff Feedback

Distribute Surveys

Reach your Customers wherever they are.

Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools you use to trigger surveys through Integrations. 

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Website Survey - Customer Satisfaction

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS Surveys

    Use iPad Survey App to take on-premises feedback through iPads and iPhones.

  • Android Devices

    Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

offline_new

Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

email_new

SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

sms_nnew

Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

mobile_new

Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

intercom_new

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

integration

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox

View Response Inbox View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter ResponsesFilter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag ResponsesTag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & ActionsAdd Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES, & CSATSegment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage ContactsManage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics
workflow_new

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
image 130

2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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