With a digital feedback system at your hotel, you can take feedback through tablets or send email and sms surveys at various touchpoints like during guest check-in and check-out, at in-hotel restaurants, at gyms and spas and at banquets.
Get real-time guest feedback at hotels and resorts
Set up a feedback system at all hotels. Easily track and compare feedback and guest satisfaction across locations.
Take feedback at hotels and resorts using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.
Your customers speak different languages? No problem – set up your hotel guest feedback form in multiple languages and let customers choose!
Create engaging and good-looking hotel feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.
Choose from multiple touch points and methods of taking feedback like tablets, kiosks, online, email and sms to get guest feedback in hotels and resorts.
Get real-time notifications and alerts for all hotel guest feedbacks.
Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.
Measure guest satisfaction and improve your services based on their suggestions and complaints to create delightful guest experiences.
Allow guests to rate the hotel staff on various parameters prescribed in your surveys. Analyze your staff based on these guest ratings.
Compare performance of each of your hotel locations over time and over various locations with detailed location and time comparative reports.
To check hotel performance over time and on various grounds receive short and crisp feedback summary emails facilitating easy inspection.
Multiple hotel guest feedback touchpoints, real-time reporting
Setup desktop mounted or floor mounted kiosks at the reception area to capture guest data. Staff can record guest details on the tablets and ease the check-in process.
Deploy wall mounted tablet kiosks in room for collecting guest sentiments while they are in their personal zone or hand it over to guests to rate your overall services.
Hand over the feedback tablets to your hotel guests post meal and capture their feedbacks on various parameters such as food quality, taste, service, etc.
Every area in your hotel contributes for an overall delightful guest experience. Capture guest views about all such areas like gyms and spas with our guest satisfaction app.
Setup sanitized floor mounted kiosks near the pool area to capture feedbacks about the pool, spa, and other areas through different questions prescribed in the survey.
Intercept concern raising feedbacks coming from feedback devices installed in conference rooms and banquets of your hotel all in real-time. Act upon those feedbacks in no time.
Resolve issues faster & improve guest satisfaction at hotels, resorts and BnBs