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The easiest way to capture loyalty with Net Promoter Score Surveys

Effectively capture real-time and actionable feedback from customers and employees using Net Promoter Score Surveys. Set up your NPS Surveys in less than five minutes! Requires no technical knowledge.

What is Net Promoter Score?

What is Net Promoter Score?

Net Promoter Score is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents. It is a very highly regarded measure of customer loyalty. The beauty and appeal of the Net Promoter Score (popularly known as the NPS) is that it is very simple and fits all industries and use cases. This also makes the NPS a great benchmarking metric.

So where did Net Promoter Score come from?

NPS (Net Promoter Score), also called the Ultimate Question, was developed by (and trademark of) Fred Reichheld, Bain & Company and Satmetrix Systems. NPS was introduced in 2003 and has been adopted by many companies as a measurement of customer loyalty.

What is the NPS question?

The NPS question is a fairly simple and straightforward question. It is – ‘How likely is it that you would recommend this company to a friend or colleague?’. Respondents are given a choice to enter an answer on a scale of 0-10, where 0 is Not Likely at all and 10 is Very Likely.

How does it work?

With Zonka, you can set up NPS Surveys in less than five minutes! It’s super easy to customize and use.

Choose a Template or design your own survey

Pick a NPS Survey Design Template from the Template Gallery or create your own

Take NPS Survey on Multi-Channels

Take NPS survey on tablet, online, or via Email and SMS to customers and employees

View Real-time, Detailed Responses

Get responses in real-time with detailed analytics and reports, accessible instantly.

Setup your NPS Surveys. Begin today.

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Take NPS Survey using various channels

NPS Survey on iPads & Android Tablets

Download Zonka App on iPads or Android Tablets to get customer feedback on premises.

Online NPS Surveys on Website

Embed your NPS Survey on your website to get customer feedback and loyalty

Email Net Promoter Score Surveys

Email NPS Surveys Web Survey link to customers on their email address to share their loyalty.

Net Promoter Score Surveys via SMS

SMS the NPS Survey link to customers via SMSes so they can fill it up from their phones.

In-App Net Promoter Score Surveys

Integrate Zonka App with your own to display NPS Surveys to your customers while using your app.


In-Depth Net Promoter Score Survey Reports & Analysis


NPS Meter Report

View the NPS Meter with your NPS Score plotted between -100 and +100.

NPS Trends

Selected preferred dates and time to view NPS trends in tables & graphs.

Location & Date NPS Comparison

Compare NPS from one time period to another and amongst various locations.

NPS with Text Analysis

View NPS Score with Text Analysis to quickly understand customer loyalty.

Advanced Filters

Use Advanced Filters in Reporting to analyse the NPS on various parameters.


Instantly export and download all Net Promoter Score Survey reports.

An amazingly simple and effective platform to measure Net Promoter Score for your business

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