ONLINE PRODUCT FEEDBACK TOOL

Listen to your Customers & Build World-class Products

Know what customers want and develop products that solve real issues. Identify, prioritize and automate customer feedback to improve your product, reduce churn and increase ROI.

Sign up now for free and start taking customer feedback in minutes!

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Delivering the best Product Feedback Experience to 2000+ Global Brands

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Setup in Minutes
  • No credit card required
  • 25+ Survey Question Types
  • 4000+ Integrations
  • In-app Live Chat Support
  • We are super-friendly!

WHY USE PRODUCT FEEDBACK?

Make an Experience that your customers won't Refuse

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Measure product experience

Conduct successful surveys around product ideas and concepts. Build and optimize products your customers love!

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Validate your Product Features

Measure feature importance through customer feedback. Analyze the use-case and relevance of new feature update.

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Get new product ideas

Leverage your existing customers feedback and suggestions as they are the best product advisors.

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Validate your Product Features

Measure feature importance through customer feedback. Analyze the use-case and relevance of new feature update.

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Improve satisfaction & loyalty

Identify specific touch-points which may need improvement. Address customer issues and build long-term relationships.

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Reduce Churn

Send real-time alerts to the dedicated teams so they can take reparatory steps to improve customer retention.

TYPES OF PRODUCT FEEDBACK

Don't leave any Product-feature Unturned

Strategically implement the right type of product feedback in your product and get valuable product insights via customer feedback and suggestions wherever and whenever it matters the most.

Make Your Customers Feel Valued

Effectively utlize your screen real-estate with feedback button on either side or bottom.

Showcase your customer-centricity, give customers an easy channel to share their queries, concerns and suggestions whenever they want without interrupting their important actions.

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Improve your Survey Response Rate with Microsurveys

Create and launch short surveys for your customers to give feedback quickly.

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Standardize in-app feedback management

Ditch manual data-entry of product bugs and feature suggestions. No need to collate feedback from WhatsApp, Dropbox, PDFs, emails or even carrier pigeons.

Make consistent reports before and after launching your app with in-app product feedback.

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Collect Survey from Anywhere

Get targeted feedback by positioning surveys at a specific part of the product.

Make surveys a natural part of your product experience and encourage your customers to participate by customizing in-line embedded surveys.

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Go Beyond Traditional Survey Channels

Diversify your feedback collection strategy and collect customer feedback and suggestions using versatile and non-traditional survey channels.

Share product survey link on your social media platforms, LinkedIn conversations, Slack gathering, online meetings, email signature, marketing collaterals, QR codes, and much more.

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Pop-ups are not Annoying, if used the right way

Grab user's information instantly with user-friendly pop-up surveys. 

Make important product announcements, show a friendly message to increase engagement, or give seasonal discounts to specific customers to improve customer retention.

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Contact Attributes of survey respondents in free survey maker
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MULTILINGUAL SURVEYS Feedback | फीडबैक | Rückmeldung | رائے

Don’t let language-barrier get in the way of Improving customer relationship.

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    Engage every customer by showing survey questions in their local languages.

  • bar-chart-2We support RTL languages

    Get feedback in even Right to Left (RTL) languages like Arabic and Urdu!

SURVEY TARGETING 

Control who sees Surveys, When & How many times

Set up survey targeting and feedback distribution management to a whole new level with smart Targeting!

Who is Giving Feedback?

Send surveys to users as per their  persona & customer journey.

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When to show Surveys?

Trigger surveys based on devices & user behaviour.

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Manage per user surveys

Make sure that your customers are not over-surveyed.

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Send the Survey Again

Send periodic & recurring surveys or schedule them for specific dates.

Adding Contacts + Scheduling Email Surveyus
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FEEDBACK WORKFLOW AUTOMATION

Automate your Feedback with Workflows

  • edit-newExpedite Growth with Reports

    Get in-depth actionable insights from your survey campaigns and take feedback-driven business decisions.

  • bar-chart-24000+ Integrations

    Integrate customer feedback data with your CRM, Live Chat, marketing automation and all your existing tools.

  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

CLOSE THE FEEDBACK LOOP

Keep Every Customer Satisfied Every time!

Empower your team and your SaaS product with just the right mix of automation. Reduce churn, convert passives to promoters, and increase satisfied customer-base by closing the feedback loop.

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Start Taking Product Feedback Now >

Never Miss a Negative Feedback

Set up negative feedback alerts for your email and SMS to be notified of negative feedback immediately.

Act when the time is Right 

Put instant notifications to right use. Take action by prioritizing high-value customers and resolve issues immediately.

Acknowledge your Reviewers

Thank your positive reviewers and apologise to negative reviewers by sending automated email and SMS.

Increase Online Reviews

improve your online reputation by sending follow-up emails to positive reviewers containing survey links of Google, Facebook and other review sites and .

Assign Tasks to Different Teams

Automate feedback communication between different teams. Let CX team address customer issues while Marketing team strengthens their review marketing.

Identify Scope of Improvement

Track recurring issues raised by customers, employees or stakeholder and take transformational business decisions to drive business growth.

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

This Survey Maker is FREE! No surprises...

  • Setup in Minutes
  • Get started free
  • No credit card required