Sending SMS surveys made easy & powerful
Zonka’s survey builder is designed to help you create clean, minimal & beautiful survey forms that your customers will love filling out. It comes with tons of sophisticated features at the functional level. Customize fonts, backgrounds, add logic, use rating scales, emoticons and so much more.
Send bulk SMS
Distributing SMS surveys to multiple recipients is now easier than ever. Add as many recipients as you’d like in one go.
Doesn’t matter where you customers are, Zonka enables multi-location, global SMS campaigns so your feedbacks are well distributed.
Already have a database? Well then, just upload your CSV with required details, follow the prompts and voila. Send.
Make it easier for yourself. Pre-populate feedback data in real time to easily map surveys and segments of your business.
Send via API
Extend Zonka’s SMS survey distribution capabilities using its survey APIs. Fully customize to suit your own processes.
Domain white labelling
Customize your online surveys fully and make it your own. It’s easy, it’s professional and it speaks brand value.
How it works
Starting with Zonka is easy, really. Sign-up for a free trial, follow the prompts and you’re done. It literally is a matter of minutes.
Pick a template or build survey from scratch
Distribute globally through SMS – Send in bulk, via API or direct link.
Analyze responses and take actions with team
Create beautiful survey forms & distribute via SMS
Choose from pre-made templates
Zonka has a huge variety of inbuilt templates to offer. Pick any template from listed categories, customize, and you are all set!
30+ question types
With 30+ question types to choose from, Zonka has got you all covered. Rating scales, radio buttons, checkboxes, sliders & more
Design intelligent forms
Use survey skip and add logic feature to create intelligent survey forms. Show only relevant survey screens to your respondents.
WYSIWYG survey builder
Add questions, customize look and feel of your online survey forms and preview all of it in real-time on the web preview
NPS, CES and other rating scales
Use Zonka online surveys for NPS, CES, CSAT & other metrics. Improve your customer satisfaction.
Multi-lingual surveys in Zonka help create online surveys for your geographically distributed customers. Personalize for better.
Done sending? Track & manage respondents
View feedback respondent logs in real-time and take actions in a jiffy. Click to view more detail for drill-down insights.
Run multiple campaigns
Run multiple online survey campaigns at the same time and collect feedback in parallel. Talk about multiple touch-points!
View & manage log summaries to quickly understand what your survey metrics have to tell. Understand respondent metrics.
Manage your subscribers and unsubscribes effectively. Understand reasoning and improve your online surveys campaigns.
Zonka offers data pre-population capabilities that can come in real handy when you really need to reference specific survey data with different offerings and other internal identifiers you may have. This helps you quickly sort and understand feedback data and take actions. All of this in real-time too!
Net Promoter Score with SMS surveys
Create unlimited Net Promoter Score surveys with Zonka. Distribute them in the form of SMS surveys via APIs, direct links & more. Understand customer sentiment better. Zonka’s NPS metrics help you take actions in the right direction.
Great for chains and multiple locations
Zonka is a great mobile survey app for chains and businesses with multiple locations to manage. Deploy at all your locations and assess comparative reports in one single dashboard view; staff performance, overall ratings, NPS score, performance indicators and so much more. Take actions in the right direction
Get reports & insights that are actionable & makes sense
Pivot your reports by different acting criterion; responses, respondent, team performance & more.
Customize your report using filters, elements and settings to report exactly what you need to understand.
Multi-location reports help you assess performance across your branches seamlessly through one single view.
Super-easy data management options help you export reports in desired format, synch for latest stats in real-time & do more.
Feedback management on steroids with extensive integrations
Zonka provides out of box integrations with some of the most popular automation platforms such as Zapier, Twilio, Plivo and more. With more services soon to be added and an option to use custom APIs and webhooks, Zonka literally is the most powerful automoated feedback software available.
Multi-channel survey software
Capture customer feedback on-premises on Android tablets
Collect feedbacks on iOS devices like iPad & iPhone
Run online surveys and distribute via multiple channels
SMS survey use cases
Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.
Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies.
Send periodic email surveys or SMS surveys to customers to get their feedback after or before their purchase for increasing client satisfaction.
Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.
Set up online feedback forms in minutes and start taking online surveys at desired touch-points in desired pages. Suitable for all online businesses.
Create and collect NPS surveys within minutes with Zonka via different touch-points. Improve customer satisfaction and increase customer loyalty.