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A brilliant & powerful SMS survey software.
Maximizing feedback is now straight-forward.

Create beautiful feedback forms, distribute surveys globally via SMS. Track respondents, get comprehensive reporting and take actions.

 
SMS Surveys for Hotels
Net Promoter Score Surveys via SMS
NPS Surveys via SMS
CSAT Surveys by SMS

Sending SMS surveys made easy & powerful

Zonka’s survey builder is designed to help you create clean, minimal & beautiful survey forms that your customers will love filling out. It comes with tons of sophisticated features at the functional level. Customize fonts, backgrounds, add logic, use rating scales, emoticons and so much more.

Send bulk SMS

Distributing SMS surveys to multiple recipients is now easier than ever. Add as many recipients as you’d like in one go.

Send Globally

Doesn’t matter where you customers are, Zonka enables multi-location, global SMS campaigns so your feedbacks are well distributed.

Import CSV

Already have a database? Well then, just upload your CSV with required details, follow the prompts and voila. Send.

Pre-populate data

Make it easier for yourself. Pre-populate feedback data in real time to easily map surveys and segments of your business.

Send via API

Extend Zonka’s SMS survey distribution capabilities using its survey APIs. Fully customize to suit your own processes.

Domain white labelling

Customize your online surveys fully and make it your own. It’s easy, it’s professional and it speaks brand value.

How it works

Starting with Zonka is easy, really. Sign-up for a free trial, follow the prompts and you’re done. It literally is a matter of minutes.

Online survey builder
survey distribution methods
Zonka Survey Reports & Insights

Pick a template or build survey from scratch

Distribute globally through SMS – Send in bulk, via API or direct link.

Analyze responses and take actions with team

The best SMS survey software out there. Switch now!

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Create beautiful survey forms & distribute via SMS

Choose from pre-made templates

Zonka has a huge variety of inbuilt templates to offer. Pick any template from listed categories, customize, and you are all set!

Survey form templates

30+ question types

With 30+ question types to choose from, Zonka has got you all covered. Rating scales, radio buttons, checkboxes, sliders & more

Survey question types

Design intelligent forms

Use survey skip and add logic feature to create intelligent survey forms. Show only relevant survey screens to your respondents.

Zonka survey logic forms

WYSIWYG survey builder

Add questions, customize look and feel of your online survey forms and preview all of it in real-time on the web preview

Survey Builder

NPS, CES and other rating scales

Use Zonka online surveys for NPS, CES, CSAT & other metrics. Improve your customer satisfaction.

Works on iPad and iPhone

Multi-lingual surveys

Multi-lingual surveys in Zonka help create online surveys for your geographically distributed customers. Personalize for better.

Multi-lingual survey forms

Done sending? Track & manage respondents

NPS & Other Rating Scales

View logs

View feedback respondent logs in real-time and take actions in a jiffy. Click to view more detail for drill-down insights.

Detailed Reports and Insights

Run multiple campaigns

Run multiple online survey campaigns at the same time and collect feedback in parallel. Talk about multiple touch-points!

Taking Actions with Response Inbox

Log Summaries

View & manage log summaries to quickly understand what your survey metrics have to tell. Understand respondent metrics.

Alerts and Digests

Manage unsubscribes

Manage your subscribers and unsubscribes effectively. Understand reasoning and improve your online surveys campaigns.

Zonka responded tracking

Pre-populating data

Zonka offers data pre-population capabilities that can come in real handy when you really need to reference specific survey data with different offerings and other internal identifiers you may have. This helps you quickly sort and understand feedback data and take actions. All of this in real-time too!

Survey white labelling
Online Survey Tool - NPS surveys

Net Promoter Score with SMS surveys

Create unlimited Net Promoter Score surveys with Zonka. Distribute them in the form of SMS surveys via APIs, direct links & more. Understand customer sentiment better. Zonka’s NPS metrics help you take actions in the right direction.

Great for chains and multiple locations

Zonka is a great mobile survey app for chains and businesses with multiple locations to manage. Deploy at all your locations and assess comparative reports in one single dashboard view; staff performance, overall ratings, NPS score, performance indicators and so much more. Take actions in the right direction

Survey device tracking

Get reports & insights that are actionable & makes sense

Online Survey Report Example

Pivot your reports by different acting criterion; responses, respondent, team performance & more.

Customize your report using filters, elements and settings to report exactly what you need to understand.

Multi-location reports help you assess performance across your branches seamlessly through one single view.

Super-easy data management options help you export reports in desired format, synch for latest stats in real-time & do more.

Change the way you collect surveys.

The most powerful SMS survey software is here It’s about time to say goodbye to the old ways. Switch to Zonka & start getting more responses.

TRY FOR FREE REQUEST A DEMO

Feedback management on steroids with extensive integrations

Zonka provides out of box integrations with some of the most popular automation platforms such as Zapier, Twilio, Plivo and more. With more services soon to be added and an option to use custom APIs and webhooks, Zonka literally is the most powerful automoated feedback software available.

  • Zonka API integration
  • Zonka Integration via Webhooks
  • Zonka Zapier Integration
  • Zonka Twilio Integration
  • Zonka Plivo Integration
  • Zonka Integrations coming soon
  • Zonka Microsoft Flow Integration
  • Zonka MailChimp Integration
  • Zonka Slack Integration

Multi-channel survey software

Android survey app

Capture customer feedback on-premises on Android tablets

iPad survey app

Collect feedbacks on iOS devices like iPad & iPhone

Online surveys

Run online surveys and distribute via multiple channels

 

Email surveys

Email surveys directly from Zonka or send via APIs

SMS surveys

Send SMS with Survey links to customer phone numbers

Mobile surveys

The surveys work beautifully on both desktop and mobile

SMS survey use cases

Customer feedback

Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.

Patient satisfaction

Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies.

Periodic emails & sms surveys

Send periodic email surveys or SMS surveys to customers to get their feedback after or before their purchase for increasing client satisfaction.

Employee feedback

Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.

Website visitor feedback

Set up online feedback forms in minutes and start taking online surveys at desired touch-points in desired pages. Suitable for all online businesses.

NPS surveys

Create and collect NPS surveys within minutes with Zonka via different touch-points. Improve customer satisfaction and increase customer loyalty.

Say yes to the most beautiful & powerful SMS survey tool

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