Send real-time feedback forms to customers with SMS text message surveys
Use Zonka Feedback’s SMS Survey App to send survey links via customized SMSes to your customers.
- Customize your SMS survey message
- Integrate with your systems
- Send SMS Surveys manually, or via APIs
- Send bulk SMS surveys simultaneously
- Mobile-friendly surveys
- Get feedback instantly
- Track SMS Surveys, deliveries and responses
Create your feedback form using Zonka’s Survey Builder
Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.
- Fully customize your feedback forms
- Choose from 30+ questions
- Whitelabel your surveys
- Create survey in multiple languages
- Add logic to your survey questions
- Measure industry metrics like NPS, CSAT & CES
Customize your SMS survey message
Customize your SMS text before sending the SMS survey to customers. Tell them about the purpose of your survey while sending to the customers.
Ways to send SMS Surveys with Zonka Feedback
Send SMS Surveys manually
Add multiple customer names and mobile numbers to send SMS surveys manually to get feedback through Zonka Feedback’s SMS Survey software.
Upload bulk contacts
Looking to send sms surveys to lots of customers together? Upload CSV to send sms surveys to bulk contacts at Zonka Feedback.
Already have a lot of details about the customers? Pre-populate them in the SMS survey so the customers dont have to fill them up and you have all data when you view reports.
Automate your SMS surveys with APIs
Send SMS surveys based on different triggers like post purchase, post delivery and similar by integrate Zonka Feedback to your system via APIs and Webhooks.
Track SMSes surveys
Once you’ve sent SMS surveys, you can view logs to track sms deliveries, survey open rate, survey response rate and more using SMS Survey software.
- View logs of SMS deliveries
- See survey open and survey response rate
Get feedback in real-time
All responses and feedbacks captured through Zonka are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.
- Monitor every response
- Filter your feedbacks
- Tag feedbacks
- Mark feedbacks as urgent
- Flag feedbacks
- Add tasks for other team members
- Send emails to customers
- Add notes for feedbacks
Set up instant feedback alerts and notifications
Set up instant email and SMS alerts for feedback responses and negative feedback to be notified in real-time and take action immediately to address customer issues and concerns.
- Alerts for negative and new feedbacks
- Instant Email & SMS Alerts
- Alert multiple people together
- Take immediate corrective action
Feedback Reports & Detailed Analysis
With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.
- Real-time reports
- Drill-down reports
- NPS, CSAT and CES reports
- Word Analysis
- Advanced Reporting Filters
- Comparison Reports
- Customize, Save & Schedule Reports
Integrate Zonka Feedback with other applications easily
Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.
Benefits of SMS Surveys
Easy to use
SMS surveys are very easy to set up and use with a simple survey link sent to your customers mobile phone.
With SMS surveys, you can reach your audiences and customers in any part of the world.
SMS surveys can be delivered in real-time to customers to get their feedback in the moment.
Personalised SMS Surveys
SMS survey messages can be personalised with customer name.
Mobile Responsive Surveys
The surveys are fully responsive and look great on mobile devices.
Send manually, in bulk or via APIs
You can send sms surveys manually, via CSV upload, in bulk or via APIs.
Zonka Feedback is a trusted SMS Survey tool for companies globally
Leroy Merlin Russia sends SMS surveys to customer post their shopping across
Wagpet uses SMS Surveys to take feedback in their organization.
With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.
Uses of SMS Survey App
Send SMS survey invitations to customers to get their feedback about their experience, your service and more.
SMS surveys are a great way to take employee feedback where employees could share their feedback at ease.
Take feedback from patients using sms surveys post their appointment and post discharge to know about their experience.
Post Purchase SMS Feedback
Send SMS surveys to customers post their purchase in your store or through online store to get their real-time feedback about the shopping experience.
Post Flight Passenger Feedback
Once your passengers land, automate and send them an SMS survey invitation to give feedback about their flight experience.
Market Research through SMS surveys
Do market research through SMS surveys by sending survey invitations via text message to target audiences.
Opt in SMS forms
Send quick opt-in forms to your target audiences via SMS survey app.
NPS SMS Surveys
Send NPS SMS Surveys to understand loyalty of your target audiences – customers, employees, patients, students or passengers using an SMS survey software.