This client survey template helps brands understand how customers perceive the brand and how satisfied they are. It further helps collect contextual feedback in terms of customer experience and also helps understand whether or not customers would continue doing business with you.
Zonka Feedback’s client satisfaction survey template can be sent at different customer milestones to identify happy and unhappy customers. Specific feedback, especially open-ended feedback from customers can help understand what the brand should continue doing and how it should improve to retain existing customers and attract potential customers.
You can sign up on Zonka Feedback for a 7-day free trial and use our client satisfaction survey template free of cost.
You can send client satisfaction survey template in different ways:
Email/SMS: Send email and SMS surveys to get feedback after certain transactions and at fixed milestones.
Product/In-App: Add client satisfaction surveys to your SaaS product or mobile app to collect in-product and in-app feedback.
Live Chat: Send client satisfaction surveys in live chat after customer service interactions.
The following client satisfaction survey questions are included in this template:
How to create a client satisfaction survey template?
What to include in a client satisfaction survey?