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Detailed General Customer Satisfaction Survey Template

With this all-inclusive detailed general customer satisfaction survey, understand how your customers perceive your company and what are their satisfaction levels. Uncover faulty areas and makes suitable amendments to enhance your customer experience. This general customer satisfaction survey template can be used by any industry like hospitality, healthcare, retail, automobiles, e-commerce, and more.

Understand how effectively your products and services fulfill customer needs. Work on the inputs received by your customers and strive to make your offerings better for them. Send out this detailed general customer satisfaction survey template and capture all ask your customers to rate your products and services on quality, pricing, support services, and value for money. This survey template also includes an NPS question, NPS stands for net promoter score which is a popular industry standard used to evaluate your customer loyalty and satisfaction. Your customers can also enter suggestions for your company that will help you capture customer sentiments and understand customer opinions like never before.

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Multi-channel Feedback & Customer Satisfaction Survey App

Zonka is a multi-channel feedback & customer satisfaction survey app. Analyze and evaluate customer satisfaction, follow up and make them come back to you. Create survey forms & deploy on tablets (Android & iPad), on the web, in your app, via SMS and Emails and more. Review detailed reports, response data and take informed actions.

Android survey app

Capture customer feedback
on-premises on Android tablets

iPad survey app

Collect feedbacks on iOS devices
like iPad & iPhone

Online surveys

Run online surveys and distribute via multiple channels

Multi-channel survey system

Email surveys

Email surveys directly from
Zonka or send via APIs

SMS surveys

Send SMS with Survey links
to customer phone numbers

Mobile surveys

The surveys work beautifully
on both desktop and mobile

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