Introducing EU Data Hosting to power your CX programs globally, without any friction. Learn more ➝

Request a Demo

Book a Demo with Zonka Feedback

Product Satisfaction Survey Template

With the Product Satisfaction Survey Template, you can measure customers’ overall level of satisfaction, identify areas of improvement and gather suggestions from customers about your product. Let customers know you care about their opinions and gain insightful analytics about the product directly from customers. Use this data to improve customer satisfaction and build amazing products. 

Why use the Product Satisfaction Survey? 

As a Product or SaaS company, you would already know that customer satisfaction can either make or break your product and determine its success. By taking feedback directly from the users of your product, you can — 

  • Determine if the product is fulfilling its purpose
  • If the users and customers are satisfied with it 
  • If there are any issues that need immediate attention
  • If there are any areas of improvement or suggestions that can be incorporated in the product

How to use the Product Satisfaction Survey Template? 

The Product Satisfaction Survey Template or the Product CSAT Survey Template is a free template available in Zonka Feedback. To use this template, follow these steps. 

  • Create your free trial account at Zonka Feedback
  • From the onboarding screen, choose ‘Product Experience’ 
  • From the templates on the right-hand side, choose ‘Product CSAT’. Preview the Template and if you’re happy with the questions, click on ‘Use this Template’ 
  • Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings. 
  • Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback. 

Popular Ways to use the Product Satisfaction Survey Template 

The best way to take feedback from your product users and customers is within your product. You can embed the Product Satisfaction Survey within your product using the following channels: 

  • Side Tab Button or Feedback Button: Display a Feedback button for your logged in users at the right or left hand side of your platform.
  • Pop-ups: Use conditional pop-ups to capture feedback.
  • Pop-over Widget: It is a cool way of making product satisfaction surveys part of your feedback.
  • Slide Out/ Slide Up: Display an even from the bottom of the screen. 

Ready to take it a step further?

Zonka Feedback allows you to measure, analyze and improve customer satisfaction with your product. You can collect feedback via multiple platforms that include email, embed links, mobile and offline surveys. With our flexible dashboards and pre-configured reports, you can get the right information, to the right people in real-time so they can act quickly to improve the customer experience. 


List of Product Satisfaction Survey Template

The following questions are included in this Product Satisfaction Survey.

  • Compared to products offered by our competitors, would you say that our product is:
  • Will you use or purchase our product again?
  • When you contacted our customer service team, were all issues resolved to your complete satisfaction?
  • Would you like to mention anything specific in your experience with our product that was not asked in the survey?


FAQs about Product Satisfaction Survey Template

1. What are the benefits of customer satisfaction?

Customer satisfaction (CSAT) is so important for brands to succeed. And if you are missing it, then you are losing potential customers. Here are some reasons why customer satisfaction is important: 

  • Repeat customers
  • Competition differentiator
  • Reduce customer churn
  • Decrease negative word of mouth

2. What is the first question that is asked in a Product CSAT survey?

Product CSAT surveys usually contain a simple question with a binary response (eg. yes/no, happy face/sad face). They ask things like “Did our product do what you wanted it to do?” 

3. How do you conduct a Product Customer Satisfaction Survey?

If you are a product company, you need to know how your customers feel about your product, so you can make improvements. For that you need to conduct timely surveys and here are some tips for an effective product satisfaction survey: 

  • Respect your customer’s time
  • Give your customers a voice.
  • Act on the feedback you receive.
  • Recognize your expertise as well as your limitations.

4. How do you create a Product Satisfaction Survey?

With Zonka Feedback, you can have your survey up and running in no time. Once you have set up your free account, just use the Product Satisfaction Survey presented above. You can use the same template or edit the questions according to your product. Further, you can distribute your survey via email, website, web app, or mobile app. 

Create and send this Product Satisfaction Survey Template

Get Started