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As a Product or SaaS company, you would already know that customer satisfaction can either make or break your product and determine its success. By taking feedback directly from the users of your product, you can —
The Product Satisfaction Survey Template or the Product CSAT Survey Template is a free template available in Zonka Feedback. To use this template, follow these steps.
The best way to take feedback from your product users and customers is within your product. You can embed the Product Satisfaction Survey within your product using the following channels:
Zonka Feedback allows you to measure, analyze and improve customer satisfaction with your product. You can collect feedback via multiple platforms that include email, embed links, mobile and offline surveys. With our flexible dashboards and pre-configured reports, you can get the right information, to the right people in real-time so they can act quickly to improve the customer experience.
The following questions are included in this Product Satisfaction Survey.
1. What are the benefits of customer satisfaction?
Customer satisfaction (CSAT) is so important for brands to succeed. And if you are missing it, then you are losing potential customers. Here are some reasons why customer satisfaction is important:
2. What is the first question that is asked in a Product CSAT survey?
Product CSAT surveys usually contain a simple question with a binary response (eg. yes/no, happy face/sad face). They ask things like “Did our product do what you wanted it to do?”
3. How do you conduct a Product Customer Satisfaction Survey?
If you are a product company, you need to know how your customers feel about your product, so you can make improvements. For that you need to conduct timely surveys and here are some tips for an effective product satisfaction survey:
4. How do you create a Product Satisfaction Survey?
With Zonka Feedback, you can have your survey up and running in no time. Once you have set up your free account, just use the Product Satisfaction Survey presented above. You can use the same template or edit the questions according to your product. Further, you can distribute your survey via email, website, web app, or mobile app.