Product Satisfaction Survey Template

With the Product Satisfaction Survey Template, you can measure customers’ overall level of satisfaction, identify areas of improvement and gather suggestions from customers about your product. Let customers know you care about their opinions and gain insightful analytics about the product directly from customers. Use this data to improve customer satisfaction and build amazing products.

Ready to take it a step further?

Zonka Feedback allows you to measure, analyze and improve customer satisfaction with your product. You can collect feedback via multiple platforms that include email, embed links, mobile and offline surveys. With our flexible dashboards and pre-configured reports, you can get the right information, to the right people in real-time so they can act quickly to improve the customer experience.

List of Product Satisfaction Survey Template

The following questions are included in this Product Satisfaction Survey.

Compared to products offered by our competitors, would you say that our product is:
Will you use or purchase our product again?
When you contacted our customer service team, were all issues resolved to your complete satisfaction?
Would you like to mention anything specific in your experience with our product that was not asked in the survey?

FAQs about Product Satisfaction Survey Template

1. What are the benefits of customer satisfaction?

Customer satisfaction (CSAT) is so important for brands to succeed. And if you are missing it, then you are losing potential customers. Here are some reasons why customer satisfaction is important:

Repeat customers
Competition differentiator
Reduce customer churn
Decrease negative word of mouth

2. What is the first question that is asked in a Product CSAT survey?

Product CSAT surveys usually contain a simple question with a binary response (eg. yes/no, happy face/sad face). They ask things like “Did our product do what you wanted it to do?”

3. How do you conduct a Product Customer Satisfaction Survey?

If you are a product company, you need to know how your customers feel about your product, so you can make improvements. For that you need to conduct timely surveys and here are some tips for an effective product satisfaction survey:

Respect your customer’s time
Give your customers a voice.
Act on the feedback you receive.
Recognize your expertise as well as your limitations.

4. How do you create a Product Satisfaction Survey?

With Zonka Feedback, you can have your survey up and running in no time. Once you have set up your free account, just use the Product Satisfaction Survey presented above. You can use the same template or edit the questions according to your product. Further, you can distribute your survey via email, website, web app, or mobile app.