Turn Customer Feedback into Repeat Sales with Klaviyo

From an abandoned cart to a five-star delivery, every survey response lands on the shopper's Klaviyo profile in real time, so your flows can win them back or bring them back at the exact moment it matters.

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From Survey Response to Klaviyo Action

Every response lands on the Klaviyo profile, triggers the right flow, sharpens your segments, and stays in sync both ways.

Collect Feedback

Sync Responses

Segment Customers

Automate Campaigns

Survey Shoppers Wherever They Buy

Run Klaviyo surveys across every channel your shoppers use or drop them straight into the emails you already send.

Launch Klaviyo surveys over email, SMS, website, in-app, and QR
Embed Klaviyo email surveys inside your sends for higher completion
Ask at the right moment, at checkout, after delivery, or after support
Use NPS, CSAT, CES, or open-text questions

Keep Every Klaviyo Profile Updated Automatically

Each answer lands on the matching Klaviyo profile the moment it comes in, and it syncs both ways.

Map any survey question to any Klaviyo profile property
Create or update profiles and add people to lists automatically
Pull Klaviyo profiles into Zonka — changes sync back on their own
No exports, no re-uploads, no list that's three weeks old

Segment Shoppers by How They Feel

Once feedback is on the profile, it becomes a filter you can build audiences on.

Build segments on NPS, CSAT, and sentiment
Combine feedback with your existing RFM and behavior segments
Split promoters, passives, and detractors into different journeys
Segments re-sort themselves in real time as feedback changes

Trigger the Right Campaign from a Single Response

A single response can trigger the right flow automatically, so the follow-up matches how the customer feels.

Trigger win-back, review, or referral flows straight from a response
Power personalized Klaviyo campaigns with feeling, not just purchase history
Run it across email, SMS, and WhatsApp
No manual step between the feedback and the action

At checkout

Know Why Buyers Abandon Their Carts

A short exit intent survey at checkout captures the real reason a shopper dropped off — unexpected shipping, a failed coupon, a payment concern — and writes it to their Klaviyo profile, so your abandoned-cart flow can respond to the actual objection.

Capture the abandonment reason at the point of exit
Pass it into your Klaviyo abandoned-cart flow as a profile property
Address the checkout friction that's costing you conversions

On delivery

Catch a Bad Delivery Before It Turns into a Refund

A post-delivery survey flags a poor experience — a late shipment, a damaged item, the wrong order, and writes the score and its urgency to the Klaviyo profile, so your win-back flow can reach the shopper with a resolution before the complaint becomes a return.

Detect a poor delivery experience the moment the response comes in
Route by urgency so serious cases get a personal response, not an automated offer
Trigger a resolution flow in Klaviyo ahead of a refund request

Post-purchase

Turn a Five-Star Unboxing into a Repeat Order, a Review, or a Referral

A post-purchase survey identifies your happiest buyers at the point satisfaction peaks and writes the score to their Klaviyo profile, so your flows can request a review, prompt a referral, or trigger a reorder while intent is still high.

Identify promoters at the point of peak satisfaction
Enroll them into review, referral, or reorder flows in Klaviyo
Direct the reorder prompt to the buyers most likely to convert

Reengagement

Send the Right Message to the Right Customer

With sentiment on every profile, your personalized Klaviyo campaigns can suppress a promotional send to a shopper with an open complaint and prioritize the ones who just rated you five stars. One campaign, the right message for each segment.

Match campaign messaging to each shopper's recent experience
Suppress promotional sends while an issue is still unresolved
Keep campaigns relevant to the moment, so opt-outs stay low

POST FEEDBACK

Listen to What Your Shoppers Are Really Saying

When satisfaction starts to slip, Zonka's AI tells you why by reading the sentiment, emotion, and urgency in what shoppers actually wrote so your next campaign is built on the real driver, not a guess.

Read the sentiment, emotion, and urgency behind every response
Separate an urgent issue from routine, low-priority feedback
Build your next campaign on the underlying reason, not the score alone

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R.

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

FAQs

Frequently Asked Questions

Can I create and update Klaviyo profiles from Zonka survey responses?

Yes. Zonka Feedback can create new Klaviyo profiles or update existing ones from survey responses, and sync scores like NPS, CSAT, and CES along with the full response data onto the profile. You choose per sync whether a response creates, updates, or both.

Which survey data syncs to a Klaviyo profile?

Survey scores (NPS, CSAT, CES), individual answers, and AI-derived sentiment, emotion, intent, and urgency all sync to the Klaviyo profile as properties. Deeper thematic and root-cause analysis stays in Zonka for your team to work in.

How do I set up the Klaviyo integration with Zonka Feedback?

You can integrate Klaviyo with Zonka Feedback in a few simple steps:

Create or choose your survey from the list and head to the Integration Tab from the top navigation.
Click on the 'Connect' Klaviyo button.
You'll be redirected to the Klaviyo integration detail page, where you can click 'Connect to Klaviyo' to link your Zonka Feedback account.
Enter your Klaviyo API key to authorize the connection.
Once connected, you'll be redirected back to Zonka Feedback, where you can map your survey questions to Klaviyo profile properties.
Manage your settings to 'Add new profiles to Klaviyo' when new Zonka Feedback survey responses are received.
You can also choose to sync survey response data and CX scores (NPS, CSAT, CES) to your existing profiles in Klaviyo.

Can I trigger a Klaviyo flow from a survey response?

Yes. A survey response can fire a webhook into Klaviyo that starts a flow automatically — for example, an NPS detractor into a win-back flow, or a happy post-purchase response into a review or referral flow.

Can I embed a survey inside a Klaviyo email?

Yes. You can embed Klaviyo email surveys directly in your sends so the first question is answerable in one click, which lifts completion rates over linking to a separate page. You can also run the same surveys over SMS, website, in-app, and QR.

Can I build Klaviyo segments based on NPS, CSAT, or sentiment?

Yes. Once feedback is on the profile it becomes a filter, so you can build Klaviyo segments on NPS, CSAT, or sentiment and combine them with your existing RFM and behavior segments to personalize campaigns.

Do I need a specific plan to run the Klaviyo integration?

The Klaviyo integration is available on Zonka Feedback's Growth and Enterprise plans.

Customer Feedback Analytics

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Location & Frontline Analytics

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Features

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Turn Customer Feedback into Repeat Sales with Klaviyo

Trusted by 1000+ e-commerce & retail brands worldwide

From Survey Response to Klaviyo Action

Survey Shoppers Wherever They Buy

Keep Every Klaviyo Profile Updated Automatically

Segment Shoppers by How They Feel

Trigger the Right Campaign from a Single Response

At checkout

Know Why Buyers Abandon Their Carts

On delivery

Catch a Bad Delivery Before It Turns into a Refund

Post-purchase

Turn a Five-Star Unboxing into a Repeat Order, a Review, or a Referral

Reengagement

Send the Right Message to the Right Customer

POST FEEDBACK

Listen to What Your Shoppers Are Really Saying

Purpose-Built for Enterprise-Scale CX Intelligence

Security & Compliance

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Data Hosting & Localization

Custom Taxonomy for Scale

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R. Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Frequently Asked Questions

Can I create and update Klaviyo profiles from Zonka survey responses?

Which survey data syncs to a Klaviyo profile?

How do I set up the Klaviyo integration with Zonka Feedback?

Can I trigger a Klaviyo flow from a survey response?

Can I embed a survey inside a Klaviyo email?

Can I build Klaviyo segments based on NPS, CSAT, or sentiment?

Do I need a specific plan to run the Klaviyo integration?

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