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STUDENT FEEDBACK SOFTWARE

Measure and Improve Academic Experience with Student Feedback Software

Measure student & teacher feedback in educational institutions like schools, colleges, and universities to improve academic experiences using actionable data & insights. 

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1 million+ Surveys | 2,000+ Businesses | 100+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Transform Academic Experience with Student Feedback Software

Measure Student & Teacher Feedback

With student satisfaction, mental health and faulty evaluation surveys, effectively reach and measure the academic experience

Conduct end-to-end Academic Survey Research

Leave no stones unturned to ensure knowledge influx with academic surveys for real-world data validation

Increase Engagement with Students & Faculty

Actively engage with students and faculty via surveys and let them know that you care by listening to their concerns

Transform Student Academic Experience

With actionable insights, work on improving the overall academic experience and satisfaction with educational institutions

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BUILD SCHOOL & EDUCATION SURVEYS

Customize Surveys for Students, Teachers & Educational Institutions

With a no-code survey builder, create and customize academic and student surveys in minutes.

  • bookmarkChoose from 30+ question types

    Use NPS, CES and CSAT questions to measure satisfaction, loyalty and effort. Choose from questions like likert scale, dropdown, button, comments and more.

  • file-textCustomize Survey Design with Themes

    Pick survey design from pre-set survey themes or create your own with background, colors, font, logo and more.

  • message-square Create Dynamic Surveys

    Build multilingual, logic based surveys using answer piping to make surveys more engaging and dynamic.

  • message-square Use Variables & Pre-Fills

    With variables, pass hidden data to your surveys or pre-fill fields to ensure your surveys are not asking redundant questions and your reports are data rich.

TYPES OF STUDENT & TEACHER FEEDBACK FORMS

Set up different types of Academic Surveys

Student Satisfaction Survey

Capture the feedback of students to measure their satisfaction and experience with your services, staff, study material, and peers.

Snapshot Report - Healthcare Survey
Course Evaluation Survey

Evaluate the effectiveness of your courses, delivery, and know how well the students are receiving them with student course evaluation survey.

Response Insights Report - Healthcare Survey
Faculty Teacher Evaluation Survey

Assess the value of your teachings, identify gaps in your tools & processes and gather valuable data to improve the effectiveness of your instructions.

Location Insights Report - Healthcare Survey
Student Harassment Survey

Encourage healthy academic experience by analyzing factors that lead to bullying, get insights into student behavior and what corrective measures can be taken for student satisfaction.

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Mental Health Survey

Get insights into students' mental health and collect data on stress points that can be worked on to help out students in unburdening or getting assistance whenever required.

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Snapshot Report - Healthcare Survey Response Insights Report - Healthcare Survey Location Insights Report - Healthcare Survey team_performance_report Response Inbox - Healthcare

ACADEMIC FEEDBACK

Measure Student Academic Experience

Get detailed insights into students’ overall academic experience

  • Measure student satisfaction and experiences at educational institution
  • Measure student experiences with the faculty and staff services
  • Know how satisfied your students are with the campus facilities 
  • Measure alumni feedback based on key experience metrics to increase alumni development activities
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Distribute Surveys

Reach your Customers wherever they are.

Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools you use to trigger surveys through Integrations. 

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

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Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS Surveys

    Use iPad Survey App to take on-premises feedback through iPads and iPhones.

  • Android Devices

    Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

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Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

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SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

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Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

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Intercom

Customer Feedback with CSAT, CES & NPS Surveys in Intercom

  • Intercom Messenger Surveys

    Add Survey to Intercom Messenger and get customer feedback on website and in-app.

  • Intercom Conversation Surveys

    Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

  • Email Surveys

    Send automated Intercom Email Surveys based on workflows.

  • Survey Workflow in Custom Bots

    Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

  • Intercom Post Surveys

    Embed Survey Questions or Feedback Button directly in Intercom Posts.

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Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

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VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

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View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

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Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

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Location Insights

Have multiple locations? Analyze and compare their performance and scores.

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Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

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Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

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Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.  

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks
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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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