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Closing the Feedback Loop

Based on customer feedback, take action to improve customer experience and close the feedback loop.

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How Zonka helps in Closing the Feedback Loop?

With Zonka, you don’t just capture feedback, but you also get notified of negative feedback in real-time and get a platform to take action to improve feedback and customer experience.

  • Track feedbacks in real-time
  • Set negative feedback alerts
  • Create action tasks for the team
  • Reward loyal customer & address miffed customers
  • Take action to improve customer experience
  • Close the feedback loop
  • Drive more business!

Addressing positive and negative feedback

Real-time

Never miss a negative rating

Set up negative feedback alerts for your email and SMS to be notified of negative feedback immediately.

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Act in time

With instant notifications, you can enable your team to act in time to resolve customer issues immediately.

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Add Validation

Create tasks for each feedback and assign to self or team members to follow up on issues and take action.

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Write internal notes

Add internal notes for individual feedbacks which is viewable by team for reference and details.

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Recognize recurring issues

With Reports and Response Inbox, recognise recurring issues, tag them, mark them as urgent or flag them.

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Make improvements and prevent churn

Based on reports and recurring issues, make business improvement to prevent customer churn.

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Email customers

Send emails to your customers through Zonka Feedback to address issues or to thank for your appreciation.

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Share on social media

Got a good feedback? Share it on social media from your Zonka Feedback account.

Take feedback across multiple channels

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Tablets & Kiosks

Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.

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Email

Send emails with survey links to customers to give feedback or embed survey questions within email.

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SMS

Send mobile-responsive survey links to customers through SMS to share their experience and feedback.

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Online

Create and add online surveys on your website or send survey links to get feedback from customers.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month