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Turn text responses and comments into actionable data with Zonka’s Survey Text Analysis.
Sign up now for free and start taking customer feedback in minutes!
Comment boxes and free text fields are great as they let customers freely write their mind and can be very valuable if analysed properly. With Zonka’s Text Analysis, you can turn qualitative text into quantitive data and use it to better understand your reports.
Get more out of your surveys with Zonka’s Survey Text Analysis reports!
Sign up now for free and start taking customer feedback in minutes!
See the words repeated across all comments and their count.
View tags positive, negative, neutral with words to view sentiment at a glance.
Filter reports by words used in comments to analyse better.
With the repeated words, count and sentiment, view cumulative NPS as well.
With the NPS, see the numbers of Detractors, Passives and Promoters with the words.
Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.
Send emails with survey links to customers to give feedback or embed survey questions within email.
This is dummy, no display box
Send mobile-responsive survey links to customers through SMS to share their experience and feedback.
Create and add online surveys on your website or send survey links to get feedback from customers.
Sign up for a 7-day free trial or schedule a demo to know more.
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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