Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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Survey Text Analysis

Turn text responses and comments into actionable data with Zonka’s Survey Text Analysis.

Sign up now for free and start taking customer feedback in minutes!

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Get insights with Text Analysis

Comment boxes and free text fields are great as they let customers freely write their mind and can be very valuable if analysed properly. With Zonka’s Text Analysis, you can turn qualitative text into quantitive data and use it to better understand your reports.

  • View repeated words across all comments
  • See positive, neutral, or negative sentiments at a glance
  • View cumulative NPS scores for repeated word
  • Filter by words mentioned in comments

Survey Text Analysis Features


View Word Count

See the words repeated across all comments and their count.


Sentiment Analysis

View tags positive, negative, neutral with words to view sentiment at a glance.


Filter by words

Filter reports by words used in comments to analyse better.


View cumulative NPS

With the repeated words, count and sentiment, view cumulative NPS as well.


See Detractors, Passives and Promoters

With the NPS, see the numbers of Detractors, Passives and Promoters with the words.

real-time feedback apps

Take feedback across multiple channels


Tablets & Kiosks

Take customer feedback on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.



Send emails with survey links to customers to give feedback or embed survey questions within email.

This is dummy, no display box



Send mobile-responsive survey links to customers through SMS to share their experience and feedback.



Create and add online surveys on your website or send survey links to get feedback from customers.



Global Brands



1 Million

Surveys per month