NPS® Key Drivers Survey Template

NPS® Key Drivers Survey Template FAQ

• 1. What is an NPS Key Drivers Survey Template?

  An NPS Key Drivers Survey Template is a tool designed to identify and measure the factors that have the most significant impact on your Net Promoter Score (NPS). It helps you pinpoint the key indicators driving customer loyalty or dissatisfaction.

• 2. How do I use the NPS Key Drivers survey template?

  You can use the template to create customized surveys that include the core NPS question and additional questions aimed at uncovering the key factors influencing your NPS score. Then distribute the survey to your customers to collect actionable insights.

• 3. What are Key Drivers or Key Indicators in NPS Survey Template?

  NPS key drivers are the specific aspects or factors that most strongly correlate with customers' likelihood to recommend your product or service. These are the key areas where improvement can have the most impact on your NPS score.

  Through statistical analysis, the survey data is analyzed to identify which customer experiences or aspects of your product or service have the highest correlation with NPS scores.

• 4. Can I customize the NPS Key Drivers Survey Template to suit my business needs?

  Zonka Feedback’s NPS Key Indicators survey template is fully customizable with options for white-labelling, customizing the survey questions, personalized logos/background, and more. It allows you to add specific questions related to your industry, service, or product.

• 5. What should we do with the insights gained from using the NPS Key Drivers Survey Template?

  The insights can help you prioritize areas for improvement to enhance customer loyalty. Focus on the key drivers to make the most significant impact on your NPS score.

• 6. Is customer data collected through the NPS Key Drivers Survey Template secure and confidential?

  Yes, customer responses are typically kept confidential and are used for analysis and improvement purposes, not for sharing individual data.