Utilize our expert NPS template with Key Drivers of NPS to capture the NPS score and know the areas of your brand that work well for your customers and ones that require more work. The NPS Key Drivers Template has been designed to help you understand what attributes of your brand or product drive customer loyalty. The data collected through this survey can help enhance the customer experience and deliver more value.
To create a survey using the NPS Key Drivers Survey Template, just sign up on Zonka Feedback. You’ll be able to choose the NPS Key Drivers Template when you begin creating your feedback form or survey.
You can either use email or SMS surveys or conduct surveys online on a website or app. To collect on-site feedback, you can use mobile, tablet, or kiosk devices to conduct surveys.
The NPS Key Drivers Template includes the following questions:
If you're measuring customers’ loyalty, you can add more questions to NPS Key Drivers Survey. The survey software also lets you collect customer information or add a comment box in the template to get more details. You can also integrate it into your tools and pass data while taking feedback using this NPS Key Drivers Template.
Sign Up on Zonka Feedback for free and implement this NPS Key Drivers Template Survey in your account to measure customer loyalty.
How to create an NPS key drivers survey?
An NPS key drivers survey is created to understand factors that affect customer loyalty. You can Zonka Feedback’s free NPS key drivers survey template to get started right away or create one from scratch.
What is a good NPS Score?
A score of 60 or higher is a good NPS score.