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Net Promoter Score® | NPS Survey Template

Net Promoter Score is a Customer Satisfaction Metric that measures how likely your audience and customers are to recommend your brand and services to their friends, family, and colleagues. With this expert, ready-to-use NPS Survey Template, you can start measuring multi-channel customer loyalty feedback in minutes. 

Understanding NPS Survey Template 

The NPS Survey Template consists of the standard NPS question to understand how likely customers are to recommend your brand to others. The survey template allows calculating the Net Promoter Score ranging between -100 to 100.

Customers can rate their loyalty on a scale of 0 to 10 and also share their experience with your brand in their own words through the second question in this template, which is an open-ended or comment-box question.

You can customize this survey template as per your brand identity. For example, you can change the background, use a color palette of your choice, add a brand logo, as well as more questions to this Net Promoter Score survey template. 

To start using the Net Promoter Score Survey with Comments directly using this template, just sign up or sign in to Zonka Feedback. You can browse through hundreds of other survey templates right away.

How to Use NPS Survey Template?

Zonka Feedback allows measuring multi-channel feedback, which means that you can collect NPS feedback through different channels, including:

Email: Send NPS survey in emails in the form of a weblink, email embedded survey, and email signature survey.

SMS: Send survey weblink via SMS.

Website and App: Embed the Net Promoter Score survey directly in your website, app, or SaaS product, or add a feedback widget including a feedback button, popover survey, and side tab survey.

Mobile/Tablet/Kiosk: Collect on-site NPS feedback through mobile, tablet, and kiosk devices/

QR Code: Embed the NPS survey link into a QR code that customers can scan using their phones and start sharing feedback.

Sign Up on Zonka Feedback for free and implement this NPS Survey in your account to measure Customer Loyalty. 

List of NPS Survey Questions

The following questions are included in this NPS Survey Template:

  • On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
  • What is the primary reason for your score?

If you're looking to capture Customer Details, you can add more questions to the NPS Survey. You can also integrate the survey tool into your existing tools and pass data while taking feedback using this NPS Survey Template. 

Sign Up on Zonka Feedback for free and use this NPS Survey Template to measure Customer Loyalty. 

FAQs

What is an NPS Survey?

An NPS survey helps measure customers’ loyalty to your brand by asking them to rate their likeliness of recommending your brand to others. You can also add descriptive questions or MCQs to your NPS survey to capture detailed feedback, which reflects the reason for customer loyalty.

What to include in an NPS survey?

The standard NPS survey template consists of these questions:

  • How likely are you to recommend our brand to others?
  • What is the reason for your score?
  • Please share feedback in your own words. 

Create and send this NPS Survey with Zonka Feedback

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