Product Feedback Form Template

How to Use Zonka Feedback’s Product Feedback Form Template?

Uncover valuable perspectives on your product with our Product Feedback Form. Follow these simple steps to leverage this template and gain profound insights into your product from users.

1. Edit the Template: Initiate the process by clicking on 'Edit this Template' to access the customer feedback form or template and enter the customization interface.
2. Customize the Template: Once in customization mode, personalize the template to suit your specific product-related inquiries. Modify, add, or remove questions as needed based on your survey requirements and specific touchpoints in the user journey. For instance, if a customer previously reported an issue that has been resolved, consider including a question like "How satisfied are you with the issue resolution process?"
3. Review Your Survey: Take a moment to review the adapted product feedback survey. Ensure that the questions align seamlessly with your product attributes. Adjust the flow to match your product lifecycle and touchpoints of the user journey, ensuring that customers easily understand and respond to the feedback survey.
4. Share Your Survey: Choose the distribution method that best aligns with your customer interaction preferences. Options include:
   • Triggering In-app or in-product surveys for real-time customer feedback while the customers are actively using your product.
   • Placing Popup and slide-up surveys strategically during the user journey while your customers are using the product
   • Sending Email surveys sent periodically, allowing customers to respond at their convenience and triggered at various touchpoints in the user journey.
   • Sending SMS surveys triggered at specific touchpoints.

Zonka Feedback's survey tool offers flexibility, enabling you to customize this customer feedback form to meet evolving product needs. Effortlessly add or remove questions to stay responsive to the dynamics of your product offerings. Harness the power of this robust survey tool to gather feedback from customers and consistently enhance your product's performance.

Key Features of Zonka Feedback

Creating effective product feedback surveys may seem like a challenging task, but with the right platform, it becomes a streamlined process. Use Zonka Feedback, powered with a robust set of features that not only simplifies survey creation but also transforms collected data into actionable decisions, to leverage your customer feedback forms to the fullest.

1. Customized Templates: Enhance your survey capabilities with Zonka Feedback's customizable feedback form templates, meticulously designed for various purposes—from gathering product feedback to reporting bugs. Modify, add, or remove questions effortlessly to align with your feedback survey needs and the specific touchpoints where you intend to engage with your product users. For instance, if you want to gauge customer loyalty, you can add or keep the NPS survey question, if you want to measure user satisfaction, you can include CSAT survey question.
2. Streamlined Workflows: Zonka Feedback optimizes your user journey through automated workflows. Trigger surveys seamlessly at different touchpoints, ensuring that you capture valuable insights precisely when they matter most throughout the user experience.
3. Instant Response Alerts and Notifications: Stay ahead of the game with Zonka's real-time response alerts and notifications. Receive immediate alerts for incoming customer feedback or negative responses, empowering you to address concerns promptly and elevate customer satisfaction levels.
4. Multi-Channel Distribution: Connect with your audience wherever they may be using Zonka's multi-channel distribution. Effortlessly distribute surveys through in-product interfaces, your website, email, or SMS, offering flexibility and convenience to your users.
5. Actionable Feedback Loop: Zonka Feedback extends beyond mere feedback data collection by providing an actionable customer feedback loop. Take well-informed actions based on received customer feedback, effectively closing the feedback loop and ensuring a continuous cycle of improvement for your company's products, driven by valuable user feedback and insights. 
   With Zonka Feedback, the process of crafting a good feedback form becomes smoother, leading to a deeper understanding of your customers and a thriving product that consistently surpasses expectations.

Question Types to Include in your Product Feedback Form

When shaping your product feedback survey, incorporating a mix of question types is advisable to extract comprehensive insights from your audience. Explore varied question formats to design a well-rounded customer feedback survey.

1. Satisfaction Rating Queries

Evaluate customer satisfaction effectively through CSAT rating questions. CSAT surveys utilize a five-point rating scale with response options represented in diverse forms, including adjectives (Excellent to Poor), smiley faces, star ratings, numbers, and more. Consider options such as:

• Likert scale survey
• 5-Star surveys
• Smiley rating or smiley face survey
• 1 to 5 Rating scale survey

Clearly defined and consistent scales, like 1 to 5, empower users to effortlessly express their satisfaction levels.

2. Open-Ended Inquiries

Gain profound insights into users' product experiences by incorporating open-ended questions. Encourage respondents to elaborate on the 'why' behind their product ratings, capturing complaints, suggestions, and unique experiences they may want to share or provide feedback for.

Analyzing open-ended responses provides a deeper understanding of user sentiments, aiding in identifying areas for improvement and meeting customer expectations.

3. Multiple-Choice Queries

Facilitate streamlined customer feedback collection with effective multiple-choice questions. Provide single or multiple response options, include ranking questions to gauge preferences, and structure the survey for standardized analysis.

An Example of a multiple-choice question can be:

Among these features, which ones do you find most useful and valuable?

• Feature A
• Feature B
• Feature C
• Feature D

In this question, multiple answers are possible based on the user's preferences. Using checkboxes allows respondents to choose multiple answers, enhancing the survey's flexibility.