Website Feedback Form Template

Use this Website Survey Template to evaluate the feedback from customers based on their experience with your business's site. The template includes questions that enable you to gauge visitor experience with various aspects of your website including their overall experience, visual appeal, ease of navigation, relevance of information, possible bugs, and more to identify how the customers perceive your website.

It also includes NPS question to measure their loyalty and how likely customers are to recommending your business website to their friends or colleagues. There's also space for open-ended feedback to get possible suggestions for improvements that can be made to improve visitor satisfaction and meet their needs.

Empower your Website Visitors to speak their minds

It is a common practice among brands to see their customers as mere numbers as it seems easy to analyze the data based on the choices you offer them in form of yes/no questions or button choices. But when it comes to collecting honest customer feedback on your website, it is important to hear from them how they perceive your brand and what they have to say about it. 

Our Website Feedback Form Template allows you to customize questions and offer choices to an extent where you can collect both qualitative and quantitative feedback. For instance, if you are running a survey to get feedback on your Website New Design, you can start with deploying the survey via a pop-up widget that appears after the users have spent given amount of time on the site.

The survey template can start with a simple rating scale questions asking the customers to rate their satisfaction with the new design. The next questions could be a button choice asking them about the usability and ask them to rate the ease of finding the information on your website by giving them options like- Very Easy, Easy, Neutral, Difficult, and Very Difficult. 

Most importantly, follow up with an open-ended questions that asks - "Is there anything we can do to improve your experience with the new design?" or in case of bad feedback, follow up with questions like - "Your feedback is important to us. Is there anything we could have done better to give you a better experience on your website?"

Zonka Feedback Survey Platform enables you to analyze both qualitative and quantitive feedback through its reporting and analytics feature. It allows you to analyze the open-ended feedback along with the customer rating so that you can make informed decisions and get context on customer feedback to meet their expectations and meet your business goals. 

Accomplish key business goals with Website Survey Template

Businesses can leverage website survey template to gain valuable insights into the website visitors and their behaviour and preferences. From collecting feedback to identifying areas of improvement and taking data-driven decisions, there's a lot of scope for business growth and maximizing conversions. Here are few of the key examples - 

1. Measure overall Website Experience

By using website survey template and displaying it across your website via feedback button, pop-ups and more, at crucial touchpoints, you can figure out whether the visitors are being able to find what they're looking for.

It enables you to discover UX Issues and improve website usability. By taking feedback on the design, you can prioritize the feedback and redesign your website. This can help you boost conversions through your site and prevent churn. 

2. Check relevance of your Website Content

Using website template can be great at uncovering the overall impact of your website content and evaluate it's effectiveness to see whether it meeds the expectations of your visitors. 

You can embed Website Surveys in-line to evaluate the accuracy of your content like blogs, guides, and resources using yes/no questions.

3. Improve Purchase Experience of your customers

Using Website Post-Transaction Survey Template can be a great way to enable your customers to share their purchase experience. It helps you measure the loyalty of buyers, reduce buyers' remorse, gather demographic data, and most importantly, generate testimonials on third-party platforms to attract new customers. 

4. Understand why customers are abandoning your website

Most importantly, you can trigger customized exit intent survey template to know the reason behind visitors abandoning your website. You can ask them reason for their leaving and make feedback-driven improvements so that you can control the bounce rate for future and identify whether there are any technical factors that might be coming off as a barrier to a great website experience.