Website Feedback Form Template

How to use this Website Feedback Template?

Unlock valuable insights about your website's performance by leveraging our Website Survey Template. Follow these easy steps to maximize the benefits of website feedback forms:

1. Access the Template: Click on 'Edit this Template' to enter the Website Survey Template. This will lead you to the editing interface where you can customize the survey questions as per your requirements and preferences.
2. Customize the Template: While in edit mode, personalize the template to match your specific requirements. Integrate questions that address important aspects of the website like speed, interface, content, bugs, payment experience, booking or shopping experience (in case of eCommerce website), and more according to the touchpoint where you want to share surveys, and the nature of your website and the overall business.
3. Review and Adjust: Take a moment to review the customized survey. Ensure that the questions align with your website's objectives and are clear for respondents. Adjust the survey flow to match your website's user journey, making it easy for participants to comprehend.
4. Share the Survey: Gear up to distribute the survey to your website users. Choose among website feedback widgets to share the surveys with your website visitors at the right time and touchpoint. Use options like:

• • Popup surveys which appear on the website in the centre of the screen asking feedback from the visitors and prompt them to take the survey.
  • Slide-up surveys slide up from the bottom of the screen and the visitors can easily click on them to take the survey and submit their responses.
  • Feedback button is a non-intrusive icon that appears on either side of the web page represented by a small name like ‘Feedback’ and if the visitors feel like sharing feedback at any point, they can click the button and the survey appears on the screen which they can take and submit their responses easily.

Zonka Feedback survey tool offers flexibility. Adapt the survey to meet the evolving needs of your website. You can effortlessly add or remove questions to stay responsive to the dynamics of your online presence.

Harness the potential of this robust survey tool to gather user feedback and consistently enhance your website's performance. The ability to customize the form templates ensures a comprehensive understanding of your users' experiences.

Key Features of Zonka Feedback to Leverage Website Surveys

Creating and conducting impactful surveys may be a daunting task but using the right feedback tool can streamline the process, and help you collect valuable feedback from your customers and website visitors. Zonka Feedback is one of the most powerful website feedback tool that can serve the purpose. It is equipped with powerful features:

1. Customizable Templates: Enhance your website feedback survey with a versatile pre-built template designed for various purposes—from gathering feedback on website usability to identifying areas for improvement. Tailor the template by adding, removing, or modifying questions to meet your survey requirements and target specific touchpoints in the user journey.
2. Skip Logic and Question Branching: Navigate user responses intelligently with Zonka Feedback's skip logic and question branching feature. Customize the survey flow based on user input, ensuring a personalized and efficient survey experience for each participant.
3. Real-time Feedback Alerts and Notifications: Stay proactive with Zonka's automatic response alerts and notifications for your website feedback survey. Receive instant alerts for incoming feedback or negative responses, enabling you to address concerns promptly and enhance overall user satisfaction.
4. Feedback Widgets to Share Surveys: Share website surveys in different ways by using feedback widgets to share surveys with your customers. Use widgets like popups, slide-ups, bottom bars, and feedback buttons to allow users to share both solicited and unsolicited feedback.
5. Automated Workflows: Streamline the user journey on your website with Zonka Feedback's automated workflows. Seamlessly trigger surveys at different touchpoints to capture valuable insights during key moments of the user's online experience.
6. Closing the Feedback Loop: Move beyond mere data collection with Zonka Feedback's actionable feedback loop. Take informed actions based on received feedback, effectively closing the loop and ensuring a continuous cycle of improvement for your website based on user insights.

Uses of Website Feedback Templates

Businesses can leverage website survey templates to gain valuable insights into the website visitors and their behavior and preferences. From collecting feedback to identifying areas of improvement and making data-driven decisions, there's a lot of scope for business growth and maximizing conversions. Here are a few of the key examples.

1. Measure the Overall Website Experience: By using the website survey template and displaying it across your website via feedback buttons, pop-ups and more, at crucial touchpoints, you can figure out whether the visitors are able to find what they're looking for. 
   It enables you to discover UX Issues and improve website usability. By taking feedback on the design, you can prioritize the feedback and redesign your website. This can help you boost conversions through your site and prevent churn.
2. Check the Relevance of your Website Content: Using the website template can be great at uncovering the overall impact of your website content and evaluating its effectiveness to see whether it meets the expectations of your visitors. 
   You can embed Website Surveys in-line to evaluate the accuracy of your content like blogs, guides, and resources using yes/no questions.
3. Improve the Purchase Experience of your customers: Using a Website Post-Transaction Survey Template can be a great way to enable your customers to share their purchase experience. It helps you measure the loyalty of buyers, reduce buyers' remorse, gather demographic data, and most importantly, generate testimonials on third-party platforms to attract new customers.
4. Understand why customers are abandoning your website: Most importantly, you can trigger a customized exit intent survey template to know the reason behind visitors abandoning your website. You can ask them the reason for their leaving to utilize the feedback data and make feedback-driven improvements so that you can control the bounce rate for the future and identify whether any technical factors might be coming off as a barrier to a great website experience. Enhance the depth of insights from your users by incorporating a variety of question types in your website feedback survey. Explore different approaches to create a well-rounded survey.

Questions to Include in Website Feedback Survey Template

Constructing a comprehensive website feedback survey involves incorporating various question types to extract thorough insights from your audience. Explore diverse question formats to create a well-rounded survey tailored to your website's improvement needs.

1. Rating Scale Questions

Evaluate the satisfaction of your website visitors by using Customer Satisfaction (CSAT) rating questions. CSAT surveys typically use a five-point rating scale, offering response options through various representations like adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Explore options such as:

• Likert scale survey
• 5-Star surveys
• Smiley rating or smiley face survey
• 0 to 10 opinion scale survey
• Thumbs up/down survey

Clearly defined and consistent scales, such as 1 to 5, empower users to effortlessly express their satisfaction levels regarding the website.

2. Open-ended Questions

Gain in-depth insights into users' website experiences by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing complaints, suggestions, and special experiences they may want to share.

Analyzing open-ended responses provides a deeper understanding of user sentiments, helping identify areas for website improvement and meeting customer expectations.

3. Multiple Choice Questions

Streamline feedback collection with efficient multiple-choice questions in your website feedback survey. Offer single or multiple response options, incorporate ranking questions to gauge preferences, and organize the survey for standardized analysis. For example:

Among these website features, which ones do you find most useful and valuable?

• Feature A
• Feature B
• Feature C
• Feature D

In this question, respondents can choose multiple answers, so providing checkboxes allows users to select multiple features based on their preferences.

By incorporating these diverse question types into your website feedback survey, you can gather comprehensive insights to enhance and optimize various aspects of your website.